Salesforce Experience Cloud vs Structured comparison

Salesforce Experience Cloud

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100% willing to recommend

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Experience Cloud and Structured based on real PeerSpot user reviews.

Find out in this report how the two Partner Relationship Management (PRM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce Experience Cloud vs. Structured Report (Updated: December 2025).

Salesforce Experience Cloud vs. Structured

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Experience Cloud

Ranking in Partner Relationship Management (PRM)

3rd

Average Rating

9.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Structured

Ranking in Partner Relationship Management (PRM)

5th

Average Rating

9.0

Reviews Sentiment

4.7

Number of Reviews

Ranking in other categories

Channel Marketing Automation Software (1st)

Mindshare comparison

As of January 2026, in the Partner Relationship Management (PRM) category, the mindshare of Salesforce Experience Cloud is 2.4%, down from 3.8% compared to the previous year. The mindshare of Structured is 2.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Partner Relationship Management (PRM) Market Share Distribution
Product	Market Share (%)
Salesforce Experience Cloud	2.4%
Structured	2.0%
Other	95.6%

Partner Relationship Management (PRM)

Featured Reviews

AdarshSingh

Accenture Strategy & Consulting at Deloitte

Has improved customer interactions through portal customization and streamlined form submissions

What I appreciate most about Salesforce Experience Cloud is if you don't have anything particular in mind or don't want to get started with a blank slate, there are various templates available to help develop things for your client. That is something where Salesforce has an edge. Apart from that, how they curate things for partners and customers, how they clearly differentiate it, and how the licenses work for partners and customers is also something great. Synchronizing department data is also a great point about Salesforce Experience Cloud. If I want to associate any end customers' data to my original CRM, the sync happens very easily. For example, if I am a partner and submit a reimbursement, I want the fulfillment of that reimbursement to be done in my organization which my own people use. Personalized content is another valuable feature. For instance, if I have multiple partners, such as being a healthcare provider associated with an insurance company, and they have multiple healthcare providers, they can have branding for each healthcare provider within their Salesforce Experience Cloud site. Wherever we implemented Salesforce Experience Cloud, they were using legacy systems. The customizations we can do using Salesforce Experience Cloud significantly improved the UI/UX. For example, if initially it took 10 minutes to fill out a form, after our customizations it just took three minutes or two minutes. This significant time savings helped them to do more business, resulting in substantial ROI.

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reviewer2757024

Director, Partner Marketing at a outsourcing company with 1,001-5,000 employees

Co-branded content has reached partners faster and personalized campaigns have improved engagement

It's fairly easy to implement StructuredWeb within my existing marketing processes, probably a seven or eight on a scale of 1 to 10. Navigating through what they call the small journeys for setting up the marketing campaigns is more complicated; I'd rate that probably a five, as we're just starting some of that process now, and one of the reasons we haven't started until now is that it's quite complicated. The complexity in navigating the setup hasn't affected the speed of launching marketing campaigns significantly; there are some internal processes that contribute. The biggest issue that affected our speed of launching was the content upload process, where certain formats are easy for StructuredWeb to upload, while others take more time and are more manual. StructuredWeb is very focused on partner marketing and certainly competes as a best-of-breed solution. There are other platforms that have elements of what StructuredWeb offers, but from what I've seen, it's very high for a partner marketing-specific platform. The effectiveness of the personalized content delivery in enhancing partner engagement is a very strong component; however, the only criticism we've received from partners is that sometimes our rules about what can be edited on the content are too restrictive for them. They would appreciate seeing us exercise more flexibility and less control. But that's an internal policy issue, not a problem with StructuredWeb. Managing personalized content for different partners within StructuredWeb really comes down to partner size and resources. Larger partners typically use the platform to occasionally co-brand the content and then download it without extensive editing. In contrast, smaller partners, who may not have their own marketing platforms, engage in more extensive editing on the StructuredWeb platform and sometimes deploy from there and sometimes from their own platform. We haven't really utilized the AI assistant for creating and distributing marketing content yet. There are two AI models: one internal and one external, where we haven't launched the external one available to our partners via the platform. The internal one has been experimented with, but due to turnover in staff, those initially trained are no longer with us, so we feel we're back to square one. Additionally, the AI component is somewhat tedious due to our AI council regulations within Imnissa, which has restricted us from using all capabilities from StructuredWeb. I would rate StructuredWeb an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes."

"The ability to set up layouts and create pages on the fly was beneficial."

"Wherever we implemented Salesforce Experience Cloud, they were using legacy systems, and the customizations we can do using Salesforce Experience Cloud significantly improved the UI/UX—for example, if initially it took 10 minutes to fill out a form, after our customizations it just took three minutes or two minutes, and this significant time savings helped them to do more business, resulting in substantial ROI."

"The best part is that they have these Assistant AI and Edit AI capabilities that truly allow our partners to take our demand gen campaigns and essentially utilize our back-end data to build out accurate claims around our technologies."

"Consolidating everything in one single tool—StructuredWeb—has allowed us to save costs through the process and solve for lower management costs from our perspective, and also helped us to provide a better experience for our partners because now everything is in the same tool instead of managing two different tools that do not talk to each other easily, improving the experience for partners."

"The most glaring benefit I've observed from using StructuredWeb for partner marketing is the ability to get out co-branded materials in a much faster fashion, which keeps our partners engaged."

Cons

"There was one area that could be improved regarding document generation within Salesforce Experience Cloud. When submitting a form and wanting to have a PDF copy downloaded within the system, or when doing an integration with DocuSign while generating a document, we faced some challenges."

"The CSS library of Salesforce is not as customizable as I would prefer."

"Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds."

"Areas that may have room for improvement include continuing to evolve as AI continues to evolve; the capabilities and the use cases of how AI can be used for partners are areas they are developing."

"If anything, it would be the pricing. I get nervous about how many partners will use the service, as it is based on a schedule."

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Top Industries

By visitors reading reviews

No data available

Marketing Services Firm

22%

Wholesaler/Distributor

15%

Retailer

13%

Financial Services Firm

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Experience Cloud?

The pricing of Salesforce Experience Cloud is totally fine. While we mainly work on the solutioning part, I haven't faced any problems with the pricing.

What needs improvement with Salesforce Experience Cloud?

There was one area that could be improved regarding document generation within Salesforce Experience Cloud. When submitting a form and wanting to have a PDF copy downloaded within the system, or wh...

What is your primary use case for Salesforce Experience Cloud?

There were a couple of different use cases for Salesforce Experience Cloud. One was working for a portal for end users wherein they would see the data of their associated partners and could create ...

What is your experience regarding pricing and costs for StructuredWeb?

The pricing for StructuredWeb is not cheap; it's certainly one of the more expensive projects of its type within the company. However, it is cheaper than E2open used to be for VMware, which had a l...

What needs improvement with StructuredWeb?

To improve the solution, I think the most important change would be expanding the number of files supported for import. One of the ongoing issues we've had is the platform's ability to consume cont...

What is your primary use case for StructuredWeb?

My main use cases for StructuredWeb are twofold: one is for posting content for our reseller partners to consume and co-brand with, which is primarily for our larger reseller partners. For smaller ...

Salesforce PRM vs Salesforce Experience Cloud

Comparisons

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Product Reports

Partner Relationship Management (PRM)

January 2026

Download Salesforce Experience Cloud product report

Download Structured product report

January 2026

Also Known As

No data available

StructuredWeb

Overview

Salesforce Experience Cloud empowers enterprises to create engaging digital experiences tailored to their audiences. It enables businesses to connect with customers, partners, and employees through personalized websites, portals, and forums.

Salesforce Experience Cloud provides a powerful platform for creating digital experiences that integrate seamlessly with existing Salesforce systems. It offers robust customization options, allowing organizations to design user-friendly interfaces that enhance customer engagement and drive business growth. This platform supports the development of community portals and customer service centers, providing essential tools for efficient interaction management. It aligns well with strategic goals by facilitating collaboration and streamlining processes.

What are the key features of Salesforce Experience Cloud?

Community Builder: Create custom-branded communities easily with drag-and-drop functionality.
Personalization: Deliver tailored content to users based on data and preferences.
Integration: Seamlessly connect with Salesforce data for unified experiences.
Mobile Optimization: Ensure responsive design for optimal viewing on any device.
Analytics: Gain insights into user interactions and community performance.

What benefits and ROI should be expected?

Enhanced Engagement: Increased interactions lead to stronger customer, partner, and employee relationships.
Improved Efficiency: Streamlined operations reduce costs and improve service delivery.
Customizable Solutions: Tailor experiences to specific needs, accelerating adoption and satisfaction.
Scalability: Easily expand capabilities as business needs evolve, ensuring long-term growth.

Salesforce Experience Cloud is widely adopted across industries such as healthcare, finance, and retail, where customer engagement is crucial. In healthcare, it supports patient portals for improved communication and access to information. In finance, it enables secure client interactions through personalized portals. Retailers use it to create immersive online shopping experiences that drive customer loyalty and increase sales. Its industry-specific solutions deliver measurable improvements in engagement and operational efficiency.

Salesforce

StructuredWeb revolutionizes channel sales and marketing with an AI-first platform addressing key challenges in campaign execution and partner engagement.

Leading companies like IBM, Google, and Dell leverage StructuredWeb to transform partner ecosystems by swiftly launching, syndicating, and optimizing partner campaigns. The platform automates the marketing lifecycle, enhancing partner outreach and boosting revenue.

What are the Key Features of StructuredWeb?

Campaign Automation: Design and launch multi-touch campaigns quickly with reporting and localization in 130+ languages.
Content Syndication: Seamless delivery of content to partner portals without IT intervention.
Marketplace & Add-Ons: Access pre-packaged marketing services for purchase via incentives.
Guided Partner Journeys: Workflow guides ensure consistent campaign execution.
Platform Personalization: Tailor content by partner profile or region.

Why Choose StructuredWeb for Your Business?

Faster Time to Market: Launch sophisticated campaigns in under an hour.
Higher Partner Adoption: Boost partner confidence with localized assets and workflows.
Measurable ROI: Utilize analytics for tracking engagement and lead conversion.
Scalable Efficiency: Demand generation without increasing headcount.

StructuredWeb is implemented across industries needing streamlined partner marketing, allowing rapid campaign deployment while catering to enterprise-level demands and localization needs.

Sample Customers

Information Not Available

IBM, ServiceNow, Ingram, Veeam, Google, Zoom, Qlik, Arrow, Dell, Microsoft, TD Synnex, HPE