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Salesforce Experience Cloud vs Structured comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Experience Cloud
Ranking in Partner Relationship Management (PRM)
2nd
Average Rating
9.2
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Structured
Ranking in Partner Relationship Management (PRM)
4th
Average Rating
9.0
Reviews Sentiment
4.7
Number of Reviews
3
Ranking in other categories
Channel Marketing Automation Software (1st)
 

Mindshare comparison

As of August 2026, in the Partner Relationship Management (PRM) category, the mindshare of Salesforce Experience Cloud is 2.1%, down from 3.3% compared to the previous year. The mindshare of Structured is 3.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Partner Relationship Management (PRM) Mindshare Distribution
ProductMindshare (%)
Salesforce Experience Cloud2.1%
Structured3.0%
Other94.9%
Partner Relationship Management (PRM)
 

Featured Reviews

reviewer2873391 - PeerSpot reviewer
Salesforce Developer at a consultancy with 1-10 employees
Secure self-service portals have transformed how our customers and partners collaborate
Salesforce Experience Cloud is a strong platform, but there are a few cases where it could improve. One area is performance. Pages with many custom Lightning Web Components or complex data retrieval can sometimes load slowly and require additional optimization. The initial setup and configuration can also be challenging for organizations with complex security and sharing requirements. I would like to see more out-of-the-box templates and UI customization options to reduce development effort for common portal use cases. Finally, troubleshooting and debugging issues for external users could be more straightforward with enhanced diagnostic tools and logging. These improvements would make the development and maintenance even more efficient. I would also appreciate improvements to documentation and debugging tools, especially for complex implementations involving custom components and integrations. Better monitoring and more detailed error logs for external users would help developers identify and resolve issues more quickly. In addition, having more pre-built, industry-specific templates and reusable components would reduce implementation time and make it easier for organizations to launch new portals. Overall, the platform is highly capable, but these enhancements would improve both the developer experience and long-term maintenance.
reviewer2757024 - PeerSpot reviewer
Director, Partner Marketing at a outsourcing company with 1,001-5,000 employees
Co-branded content has reached partners faster and personalized campaigns have improved engagement
It's fairly easy to implement StructuredWeb within my existing marketing processes, probably a seven or eight on a scale of 1 to 10. Navigating through what they call the small journeys for setting up the marketing campaigns is more complicated; I'd rate that probably a five, as we're just starting some of that process now, and one of the reasons we haven't started until now is that it's quite complicated. The complexity in navigating the setup hasn't affected the speed of launching marketing campaigns significantly; there are some internal processes that contribute. The biggest issue that affected our speed of launching was the content upload process, where certain formats are easy for StructuredWeb to upload, while others take more time and are more manual. StructuredWeb is very focused on partner marketing and certainly competes as a best-of-breed solution. There are other platforms that have elements of what StructuredWeb offers, but from what I've seen, it's very high for a partner marketing-specific platform. The effectiveness of the personalized content delivery in enhancing partner engagement is a very strong component; however, the only criticism we've received from partners is that sometimes our rules about what can be edited on the content are too restrictive for them. They would appreciate seeing us exercise more flexibility and less control. But that's an internal policy issue, not a problem with StructuredWeb. Managing personalized content for different partners within StructuredWeb really comes down to partner size and resources. Larger partners typically use the platform to occasionally co-brand the content and then download it without extensive editing. In contrast, smaller partners, who may not have their own marketing platforms, engage in more extensive editing on the StructuredWeb platform and sometimes deploy from there and sometimes from their own platform. We haven't really utilized the AI assistant for creating and distributing marketing content yet. There are two AI models: one internal and one external, where we haven't launched the external one available to our partners via the platform. The internal one has been experimented with, but due to turnover in staff, those initially trained are no longer with us, so we feel we're back to square one. Additionally, the AI component is somewhat tedious due to our AI council regulations within Imnissa, which has restricted us from using all capabilities from StructuredWeb. I would rate StructuredWeb an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Salesforce Experience Cloud is a powerful platform for building customer and partner portals with strong integration capabilities across the Salesforce ecosystem."
"In terms of measurable impact, after moving to Salesforce Experience Cloud, I notice an efficiency increase of eighty percent in day-to-day workflows."
"Wherever we implemented Salesforce Experience Cloud, they were using legacy systems, and the customizations we can do using Salesforce Experience Cloud significantly improved the UI/UX—for example, if initially it took 10 minutes to fill out a form, after our customizations it just took three minutes or two minutes, and this significant time savings helped them to do more business, resulting in substantial ROI."
"We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes."
"The ability to set up layouts and create pages on the fly was beneficial."
"The most glaring benefit I've observed from using StructuredWeb for partner marketing is the ability to get out co-branded materials in a much faster fashion, which keeps our partners engaged."
"Consolidating everything in one single tool—StructuredWeb—has allowed us to save costs through the process and solve for lower management costs from our perspective, and also helped us to provide a better experience for our partners because now everything is in the same tool instead of managing two different tools that do not talk to each other easily, improving the experience for partners."
"The best part is that they have these Assistant AI and Edit AI capabilities that truly allow our partners to take our demand gen campaigns and essentially utilize our back-end data to build out accurate claims around our technologies."
 

Cons

"Salesforce Experience Cloud is a strong platform, but there are a few cases where it could improve."
"Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds."
"There was one area that could be improved regarding document generation within Salesforce Experience Cloud. When submitting a form and wanting to have a PDF copy downloaded within the system, or when doing an integration with DocuSign while generating a document, we faced some challenges."
"The biggest friction point I would say is that sometimes it is a bit difficult to debug errors."
"The CSS library of Salesforce is not as customizable as I would prefer."
"To improve the solution, I think the most important change would be expanding the number of files supported for import."
"If anything, it would be the pricing. I get nervous about how many partners will use the service, as it is based on a schedule."
"Areas that may have room for improvement include continuing to evolve as AI continues to evolve; the capabilities and the use cases of how AI can be used for partners are areas they are developing."
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Top Industries

By visitors reading reviews
No data available
Marketing Services Firm
16%
Wholesaler/Distributor
10%
Construction Company
10%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Experience Cloud?
Overall, I found the pricing reasonable for the features it offers, but licensing can become expensive for organizations with a large number of external users. The setup process was straightforward...
What needs improvement with Salesforce Experience Cloud?
Salesforce Experience Cloud is a strong platform, but there are a few cases where it could improve. One area is performance. Pages with many custom Lightning Web Components or complex data retrieva...
What is your primary use case for Salesforce Experience Cloud?
Salesforce Experience Cloud's main use case for us is building secure customer and partner portals that enable self-service and improve collaboration. We use it to allow customers to create and tra...
What is your experience regarding pricing and costs for StructuredWeb?
The pricing for StructuredWeb is not cheap; it's certainly one of the more expensive projects of its type within the company. However, it is cheaper than E2open used to be for VMware, which had a l...
What needs improvement with StructuredWeb?
To improve the solution, I think the most important change would be expanding the number of files supported for import. One of the ongoing issues we've had is the platform's ability to consume cont...
What is your primary use case for StructuredWeb?
My main use cases for StructuredWeb are twofold: one is for posting content for our reseller partners to consume and co-brand with, which is primarily for our larger reseller partners. For smaller ...
 

Also Known As

No data available
StructuredWeb
 

Overview

 

Sample Customers

Information Not Available
IBM, ServiceNow, Ingram, Veeam, Google, Zoom, Qlik, Arrow, Dell, Microsoft, TD Synnex, HPE
Find out what your peers are saying about Salesforce Experience Cloud vs. Structured and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.