The technical support is high-end. They're knowledgeable people, both in the US and in the Philippines. One point of improvement — they should talk more to each other. They're quite responsive, but it depends on the scope of the ticket. If it's just solving an issue from one product, you can have either a consultant from the US or from the Philippines. It gets difficult when a solution is about integration. For instance, authentication mechanisms. Authentication mechanisms come from the US and they have to be incorporated in the Asia version. Then it's difficult because support has to talk to each other.
