We performed a comparison between Pega Customer Service and Salesforce Essentials based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is case management and different configurations."
"The product is scalable. It works efficiently for changing existing features."
"Pega Customer Service is scalable."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The solution is very scalable and flexible. It can be customized as per the business need."
"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."
"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."
"The product is stable."
"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."
"The licensing cost could also be improved."
"The only concern I have seen about the product is its prices."
"Pega JVM function needs to be improved."
"The product's pricing needs improvement."
"Salesforce Essentials does not contain domain-specific solutions."
"The product's reporting area has certain shortcomings, making it an area where improvements are required."
"Less integration would be better. It should work independently."
"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."
"The solution could be cheaper."
Pega Customer Service is ranked 37th in CRM with 4 reviews while Salesforce Essentials is ranked 22nd in CRM with 5 reviews. Pega Customer Service is rated 8.6, while Salesforce Essentials is rated 8.0. The top reviewer of Pega Customer Service writes "Offers different categories, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business)". On the other hand, the top reviewer of Salesforce Essentials writes "Offers good mobile app support, user-friendly UI and convenient to use". Pega Customer Service is most compared with , whereas Salesforce Essentials is most compared with . See our Pega Customer Service vs. Salesforce Essentials report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
