PagerDuty Operations Cloud and Splunk Enterprise Platform compete in the fields of alerting, incident management, and data analytics. PagerDuty tends to have a stronger foothold in alerting and notifications, while Splunk shines in data analytics with advanced monitoring capabilities.
Features: PagerDuty Operations Cloud is known for its versatile notifications, extensive integration capabilities, and robust scheduling with escalation policies, which help reduce incidents through timely responses. Splunk Enterprise Platform stands out for its advanced data analytics, extensive integrations, and real-time monitoring capabilities, offering detailed dashboards and reporting that streamline incident management.
Room for Improvement: PagerDuty needs improvements in alerting customization, better integration, and enhanced user-friendly scheduling capabilities. Splunk's significant challenges include high cost, complex setup, and a need for more intuitive dashboards, alongside requests for better integration with cloud platforms.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud provides a seamless deployment experience on public clouds, with strong support and customer service praised for its responsiveness. Splunk Enterprise Platform, while supported by a robust support system, presents more installation challenges due to its preference for hybrid and private cloud deployments. Both companies are highly regarded for customer support, but PagerDuty's cloud-first strategy offers greater deployment flexibility.
Pricing and ROI: PagerDuty Operations Cloud offers scalable pricing plans that are accessible, though they can become expensive as needs scale. It demonstrates significant ROI through efficient alert handling. Splunk Enterprise Platform is a premium solution with costs tied to data volume, which raises affordability concerns for smaller enterprises. Nevertheless, Splunk's advanced analytics are valued and contribute to improved operational efficiency.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
The product was highly scalable, with no limits on the number of applications or event routing rules.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
For future updates of Splunk Enterprise Platform, I would like to see integration by GUI.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Splunk's Machine Learning Toolkit is offered without charge, allowing users to incorporate machine learning in their business logic, aiding in procedures like threat hunting.
It saves time by allowing me to perform actions on a single platform instead of managing them separately.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
