We performed a comparison between PagerDuty Operations Cloud and Splunk Enterprise Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."PagerDuty's notification process is the most valuable feature."
"The SMS pages and the mobile application are pretty much the top two features."
"It has scaled well for us."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The product is very easy to use."
"The best thing about Splunk is you can collect all the data you want, and you can play with the data and do what you want."
"Splunk Enterprise Platform is an easy-to-use and easy-to-configure solution."
"The most valuable feature of the solution is the analytics part."
"Splunk Enterprise is a wireless enterprise application that can be customized based on training."
"It is a scalable solution."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"I found the incident notification to be very helpful."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"Something that needs to be improved, is adding multilingual support."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"It cannot be integrated with our upgraded Jira system."
"It’s quite hard to reach the support team."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"Integration is an area that can be considered as one of the challenges we face with the solution in our company"
"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."
"The solution’s pricing could be improved."
"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."
"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."
"The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful."
"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."
"Sometimes, queries don't give proper results, and the indexes go down."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Splunk Enterprise Platform is ranked 6th in IT Alerting and Incident Management with 20 reviews. PagerDuty Operations Cloud is rated 8.8, while Splunk Enterprise Platform is rated 8.4. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Splunk Enterprise Platform writes "A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting, whereas Splunk Enterprise Platform is most compared with Apache Superset. See our PagerDuty Operations Cloud vs. Splunk Enterprise Platform report.
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