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OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
OutSystems typically offers high ROI through fast development and cost savings, though initial expenses and developer skills impact outcomes.
Sentiment score
7.3
Salesforce boosts sales conversions and efficiency by enhancing lead management, saving time, and enabling strategic focus, improving operations.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
 

Customer Service

Sentiment score
7.0
OutSystems' service is generally proactive and responsive, but advanced help varies by SLA, location, and contract tier.
Sentiment score
7.3
Salesforce excels in customer service with fast support, useful resources, and high satisfaction, outperforming competitors like Microsoft.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
 

Scalability Issues

Sentiment score
7.5
OutSystems offers scalable, adaptable solutions for enterprises, with seamless cloud expansion and efficient management, despite pricing concerns.
Sentiment score
8.1
Salesforce is scalable and adaptable, supporting global enterprises despite occasional constraints and additional licensing costs.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
There are no problems with Salesforce's scalability.
 

Stability Issues

Sentiment score
7.8
OutSystems is praised for stability and reliability, handling large systems well, with minor issues on high data loads.
Sentiment score
8.4
Salesforce is highly regarded for its stability, often rated between eight and ten, with minor issues mentioned.
I would rate Salesforce's stability high, around ten.
 

Room For Improvement

OutSystems faces performance and integration issues, high licensing costs, and needs improvements in support, automation, UI, and documentation.
Salesforce needs better integration, UI enhancements, AI analytics, customization, notifications, cost efficiency, and improved customer service.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
What I would like to see is more servicing business analysts in the next release of OutSystems.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
As a person who knows SQL, it would be very helpful if there were tools that could leverage my SQL knowledge.
If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped.
 

Setup Cost

OutSystems is costly, suited for larger enterprises, with yearly fees varying by usage, covering licenses and infrastructure.
Salesforce is seen as costly, especially for scaling enterprises, but offers competitive functionality justifying its price for some.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
 

Valuable Features

OutSystems streamlines development with low-code tools, offering rapid deployment, easy integration, and enhanced productivity through reusable components.
Salesforce offers robust CRM functionality with analytics, automation, customization, and seamless integration, enhancing operational efficiency and sales tracking.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
OutSystems has a very good learning curve for developers.
I have recommended it in situations where very rigid enterprise structures are blocking them from being agile.
The Salesforce integration with other tools, such as Celonis, is easy to set up and straightforward, allowing for smooth data extraction.
Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
The customer management and opportunity management features are particularly valuable.
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
53
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (4th), Low-Code Development Platforms (5th)
Salesforce
Average Rating
7.8
Reviews Sentiment
7.8
Number of Reviews
39
Ranking in other categories
Customer Experience Management (1st)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 8.4%, down 9.6% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 4.9% mindshare, up 4.9% since last year.
Low-Code Development Platforms Market Share Distribution
ProductMarket Share (%)
OutSystems8.4%
Microsoft Power Apps13.9%
Appian9.6%
Other68.1%
Low-Code Development Platforms
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Salesforce4.9%
Genesys Cloud CX4.4%
Qualtrics XM Platform4.2%
Other86.5%
Customer Experience Management
 

Featured Reviews

Sukrut Joshi - PeerSpot reviewer
Enables users to develop applications quickly and has a responsive and helpful technical support team
The time to market is quite good. We can quickly develop an application using the tool. OutSystems is developed using .NET and Java. We can easily find technical resources who have worked on .NET and Java and leverage their previous knowledge to develop OutSystems applications. It can also be used for application development. If an end-user does not want to use the solution after two to three years, OutSystems sends the source code and the applications to the end-user. There is no dependency. It’s one of the major factors I found quite good in OutSystems.
JG Lee - PeerSpot reviewer
Has helped manage opportunities but limits flexibility for users with technical skills
I lead the Vertica team in APAC and manage the team members. I am a light user primarily viewing the current status of existing opportunities and generating reports to monitor team activities. The solution is provided by Salesforce, and I simply use what is available. As a very light user, I may not be the best person to provide comprehensive advice about the solution. On a scale of 1-10, I rate this solution a 6.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Financial Services Firm
13%
Performing Arts
10%
Energy/Utilities Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
I wasn't involved in the pricing, setup costs, or licensing costs for Salesforce.
What needs improvement with Salesforce?
If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped. I can't think of any specific fea...
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
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