Try our new research platform with insights from 80,000+ expert users

OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
OutSystems typically offers high ROI through fast development and cost savings, though initial expenses and developer skills impact outcomes.
Sentiment score
7.6
Salesforce boosts sales conversions and efficiency by enhancing lead management, saving time, and enabling strategic focus, improving operations.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
 

Customer Service

Sentiment score
7.2
OutSystems' service is generally proactive and responsive, but advanced help varies by SLA, location, and contract tier.
Sentiment score
7.5
Salesforce excels in customer service with fast support, useful resources, and high satisfaction, outperforming competitors like Microsoft.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
 

Scalability Issues

Sentiment score
7.7
OutSystems offers scalable, adaptable solutions for enterprises, with seamless cloud expansion and efficient management, despite pricing concerns.
Sentiment score
8.2
Salesforce is scalable and adaptable, supporting global enterprises despite occasional constraints and additional licensing costs.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
There are no problems with Salesforce's scalability.
 

Stability Issues

Sentiment score
8.0
OutSystems is praised for stability and reliability, handling large systems well, with minor issues on high data loads.
Sentiment score
8.4
Salesforce is highly regarded for its stability, often rated between eight and ten, with minor issues mentioned.
I would rate Salesforce's stability high, around ten.
 

Room For Improvement

OutSystems faces performance and integration issues, high licensing costs, and needs improvements in support, automation, UI, and documentation.
Salesforce needs better integration, UI enhancements, AI analytics, customization, notifications, cost efficiency, and improved customer service.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped.
 

Setup Cost

OutSystems is costly, suited for larger enterprises, with yearly fees varying by usage, covering licenses and infrastructure.
Salesforce is seen as costly, especially for scaling enterprises, but offers competitive functionality justifying its price for some.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
 

Valuable Features

OutSystems streamlines development with low-code tools, offering rapid deployment, easy integration, and enhanced productivity through reusable components.
Salesforce offers robust CRM functionality with analytics, automation, customization, and seamless integration, enhancing operational efficiency and sales tracking.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
OutSystems has a very good learning curve for developers.
The Salesforce integration with other tools, such as Celonis, is easy to set up and straightforward, allowing for smooth data extraction.
Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
52
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (4th), Low-Code Development Platforms (4th)
Salesforce
Average Rating
8.0
Reviews Sentiment
7.9
Number of Reviews
38
Ranking in other categories
Customer Experience Management (2nd)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 9.9%, up 9.7% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 7.5% mindshare, up 4.1% since last year.
Low-Code Development Platforms
Customer Experience Management
 

Featured Reviews

DhrubajyotiBiswas - PeerSpot reviewer
Helps us efficiently streamline repetitive tasks, but they could provide improved connectors to integrate with outside platforms
The OutSystems' most effective features for speeding up development cycles are the process orchestration and the drag-and-drop updating of business processes. I would recommend it to a friend or colleague, especially if they are looking for a solution that is easy to deploy and helps streamline internal processes. I rate it a six out of ten.
Alona Bean - PeerSpot reviewer
Automating processes saves time for strategic tasks and provides excellent support
One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
report
Use our free recommendation engine to learn which Low-Code Development Platforms solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
15%
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
7%
Financial Services Firm
12%
Computer Software Company
12%
Educational Organization
11%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
I wasn't involved in the pricing, setup costs, or licensing costs for Salesforce.
What needs improvement with Salesforce?
If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped. I can't think of any specific fea...
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Information Not Available
Find out what your peers are saying about Microsoft, Oracle, Mendix and others in Low-Code Development Platforms. Updated: June 2025.
860,592 professionals have used our research since 2012.