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OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
OutSystems typically offers high ROI through fast development and cost savings, though initial expenses and developer skills impact outcomes.
Sentiment score
8.1
Salesforce boosts sales conversion, saves time with automation, enhances customer management, and shifts focus to strategic advancements.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
 

Customer Service

Sentiment score
7.2
OutSystems' service is generally proactive and responsive, but advanced help varies by SLA, location, and contract tier.
Sentiment score
7.5
Salesforce support is praised for technical expertise, quick resolutions, and superior service, with high retention and integration quality.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
 

Scalability Issues

Sentiment score
7.7
OutSystems offers scalable, adaptable solutions for enterprises, with seamless cloud expansion and efficient management, despite pricing concerns.
Sentiment score
8.2
Salesforce is praised for its scalability, efficiently accommodating organizations of all sizes despite licensing challenges.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
 

Stability Issues

Sentiment score
8.0
OutSystems is praised for stability and reliability, handling large systems well, with minor issues on high data loads.
Sentiment score
8.4
Salesforce is praised for its stability and reliability, receiving high ratings and confidence for consistent performance.
I would rate Salesforce's stability high, around ten.
 

Room For Improvement

OutSystems faces performance and integration issues, high licensing costs, and needs improvements in support, automation, UI, and documentation.
Salesforce faces challenges with integration, UI complexity, high pricing, performance, and demands for enhanced enterprise capabilities and sector-specific features.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
 

Setup Cost

OutSystems is costly, suited for larger enterprises, with yearly fees varying by usage, covering licenses and infrastructure.
Salesforce pricing is often seen as costly, but it's justified by its extensive features and scalability for enterprises.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
 

Valuable Features

OutSystems streamlines development with low-code tools, offering rapid deployment, easy integration, and enhanced productivity through reusable components.
Salesforce excels with its user-friendly interface, analytics, and CRM capabilities, enhancing productivity and decision-making through automation and integration.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
OutSystems has a very good learning curve for developers.
Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
52
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
Salesforce
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
37
Ranking in other categories
Customer Experience Management (3rd)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 10.2%, up 9.8% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 7.8% mindshare, up 3.3% since last year.
Low-Code Development Platforms
Customer Experience Management
 

Featured Reviews

Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.
Alona Bean - PeerSpot reviewer
Automating processes saves time for strategic tasks and provides excellent support
One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
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Top Industries

By visitors reading reviews
Educational Organization
28%
Computer Software Company
13%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
13%
Financial Services Firm
13%
Educational Organization
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.
What needs improvement with Salesforce?
There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
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