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OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
OutSystems typically offers high ROI through fast development and cost savings, though initial expenses and developer skills impact outcomes.
Sentiment score
6.1
Salesforce improves lead tracking and nurturing, saving time and money while enhancing focus on strategic tasks.
Developing that same project in OutSystems can be completed in around 40 to 50% less time, requiring only six resources.
Software Developer Advisor at NTT DATA Services
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
Delivery Manager at a tech company with 51-200 employees
 

Customer Service

Sentiment score
7.0
OutSystems' service is generally proactive and responsive, but advanced help varies by SLA, location, and contract tier.
Sentiment score
6.8
Salesforce offers superior technical support with quick resolutions, strong user engagement, and high satisfaction compared to competitors.
Many helpful videos and documentation are available on the OutSystems site, making it relatively easy to learn the platform.
Software Developer Advisor at NTT DATA Services
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
Delivery Manager at a tech company with 51-200 employees
I haven't needed to reach out to customer support because we have an internal team that deals with Salesforce matters, but I believe issues are resolved quite quickly whenever they arise.
Strategic Account Executive at a tech company with 51-200 employees
 

Scalability Issues

Sentiment score
7.5
OutSystems offers scalable, adaptable solutions for enterprises, with seamless cloud expansion and efficient management, despite pricing concerns.
Sentiment score
8.1
Salesforce offers seamless scalability and flexibility, supporting various organizational sizes, with integration capabilities and expansion via additional licenses.
They can be deployed vertically and horizontally, supporting as many deployments as needed.
Software Developer Advisor at NTT DATA Services
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
Delivery Manager at a tech company with 51-200 employees
There are no problems with Salesforce's scalability.
data engineer at a energy/utilities company with 10,001+ employees
Salesforce's scalability is great; it can scale to whatever you need, and you just buy more seats.
Manager at PeerSpot
 

Stability Issues

Sentiment score
7.8
OutSystems is praised for stability and reliability, handling large systems well, with minor issues on high data loads.
Sentiment score
8.4
Salesforce is highly regarded for its stability and reliability, with users experiencing minimal disruptions and consistent performance.
I would rate Salesforce's stability high, around ten.
Delivery Manager at a tech company with 51-200 employees
I would say 99% of the time it works well.
Leads Delivery Associate at PeerSpot
In my experience, Salesforce is very stable; there are no downtime or issues.
Manager at PeerSpot
 

Room For Improvement

OutSystems faces performance and integration issues, high licensing costs, and needs improvements in support, automation, UI, and documentation.
Salesforce users seek UI, speed, and integration enhancements, citing complexity, high cost, and customization challenges as major concerns.
It is crucial to be aware of which module corresponds to which application in real-time projects, as there are multiple applications.
Software Developer Advisor at NTT DATA Services
What I would like to see is more servicing business analysts in the next release of OutSystems.
Senior ITO Consultant at CBI - Centre for the Promotion of Imports from developing countries
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
RPA Engineer at a computer software company with 10,001+ employees
Being able to move between cases and products more easily would improve the score.
Leads Delivery Associate at PeerSpot
If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped.
data engineer at a energy/utilities company with 10,001+ employees
I believe it's very customizable, and you can make everything bespoke, tailored towards your needs.
Strategic Account Executive at a tech company with 51-200 employees
 

Setup Cost

OutSystems is costly, suited for larger enterprises, with yearly fees varying by usage, covering licenses and infrastructure.
Salesforce is viewed as costly but competitive, offering extensive functionality, and pricing scales with business size and usage.
Subsequent users can be added at an additional cost per user; exact pricing details can be found on the OutSystems site.
Software Developer Advisor at NTT DATA Services
 

Valuable Features

OutSystems streamlines development with low-code tools, offering rapid deployment, easy integration, and enhanced productivity through reusable components.
Salesforce excels with user-friendly interfaces, robust analytics, CRM capabilities, seamless integration, and enhances operational efficiency and communication.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
RPA Engineer at a computer software company with 10,001+ employees
OutSystems has a very good learning curve for developers.
Software Developer Advisor at NTT DATA Services
I have recommended it in situations where very rigid enterprise structures are blocking them from being agile.
Senior ITO Consultant at CBI - Centre for the Promotion of Imports from developing countries
Salesforce has positively impacted our organization by allowing us to work collaboratively with other departments in order to keep track of programs so that when a salesperson closes a deal, everything that the delivery manager needs is automatically populated, which then can be linked with our internal campaigns for data management, and within all that, we can keep track of progress linked to the customer sources as well.
Leads Delivery Associate at PeerSpot
The dashboard helps me stay organized because I can see how much more pipeline I need to create to achieve my quota, notifying me if I'm running a bit behind or if I need to increase something.
Strategic Account Executive at a tech company with 51-200 employees
The Salesforce integration with other tools, such as Celonis, is easy to set up and straightforward, allowing for smooth data extraction.
data engineer at a energy/utilities company with 10,001+ employees
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
53
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (4th), Low-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (5th)
Salesforce
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
42
Ranking in other categories
Customer Experience Management (1st)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 6.3%, down 10.0% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 4.0% mindshare, down 6.0% since last year.
Low-Code Development Platforms Market Share Distribution
ProductMarket Share (%)
OutSystems6.3%
Microsoft Power Apps10.7%
Appian7.0%
Other76.0%
Low-Code Development Platforms
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Salesforce4.0%
Genesys Cloud CX3.8%
Qualtrics XM Platform3.5%
Other88.7%
Customer Experience Management
 

Featured Reviews

MA
Software Developer Advisor at NTT DATA Services
OutSystems facilitates rapid application development and effective project management
What I find valuable about OutSystems is that it has a very good learning curve for developers. Within two weeks, we can gain knowledge in OutSystems, and it is very easy to learn. With my background being .NET, OutSystems is straightforward to learn, which is beneficial. Developing applications in OutSystems is good, and the flexibility allowed by OutSystems for application development is excellent compared to my experiences with other low-code technologies, where I've faced some challenges. The clean separation of concerns in the architecture provided by OutSystems is a key benefit compared to other platforms. OutSystems integrates with our existing tech infrastructure and provides flexible integration. If we want to integrate with third-party services, OutSystems has SOAP and RESTful services that allow us to consume external services, integrate with external databases such as SQL or Oracle, and includes integration studio for writing custom .NET code. After developing a .NET component, we can reference it in service studio, creating a reference file that makes integration easy. OutSystems officially supports various integrations and also includes an API discovery tool for consuming and exposing services, providing a lot of information about incoming URLs, similar to how we use Postman.
Sara Shapiro - PeerSpot reviewer
Leads Delivery Associate at PeerSpot
Has improved cross-team collaboration and streamlined case-based workflows
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment. I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Legal Firm
12%
Financial Services Firm
10%
Energy/Utilities Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.
What needs improvement with Salesforce?
I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everythin...
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
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Find out what your peers are saying about Microsoft, OutSystems, Oracle and others in Low-Code Development Platforms. Updated: November 2025.
879,371 professionals have used our research since 2012.