Oracle Fusion Service vs Salesforce Industries comparison

The compared Oracle and Salesforce solutions aren't in the same category. Oracle is ranked #11 in CRM , with an average rating of 8.1, and holds a 0.8% mindshare in the category. Salesforce is ranked #2 in PCQ , and holds a 8.9% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,144 Views
721 Comparison Views

91% willing to recommend

Salesforce Industries

875 Views
613 Comparison Views

Oracle Fusion Service

Salesforce Industries

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle Fusion Service and Salesforce Industries based on real PeerSpot user reviews.

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Buyer's Guide

CRM

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (11th), Marketing Management (6th)

Salesforce Industries

Average Rating

0.0

Number of Reviews

Ranking in other categories

Product Configuration and Quoting (2nd)

Mindshare comparison

Oracle Fusion Service and Salesforce Industries aren’t in the same category and serve different purposes. Oracle Fusion Service is designed for CRM and holds a mindshare of 0.8%, down 1.3% compared to last year.
Salesforce Industries, on the other hand, focuses on Product Configuration and Quoting, holds 8.9% mindshare, down 21.5% since last year.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.8%
Microsoft Dynamics CRM	4.5%
SAP CRM	4.1%
Other	90.6%

CRM

Product Configuration and Quoting Market Share Distribution
Product	Market Share (%)
Salesforce Industries	8.9%
SAP Variant Configurator	13.1%
Oracle CPQ Cloud	13.0%
Other	65.0%

Product Configuration and Quoting

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

18%

Manufacturing Company

10%

Retailer

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Which would you choose - Vlocity or Salesforce CPQ?

What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 16% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 13% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 8% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 7% of the time

More Oracle Fusion Service Competitors

CloudSense vs Salesforce Industries

Compared 29% of the time

Salesforce CPQ vs Salesforce Industries

Compared 23% of the time

Salesforce Sales Cloud vs Salesforce Industries

Compared 12% of the time

Conga Contract Lifecycle Management (CLM) vs Salesforce Industries

Compared 12% of the time

Conga CPQ vs Salesforce Industries

Compared 9% of the time

More Salesforce Industries Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

August 2025

Download Oracle Fusion Service product report

No data available

Also Known As

Oracle Service Cloud, Oracle RightNow

No data available

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.

Salesforce

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.