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Oracle Service Cloud vs Vlocity comparison

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1,245 views|996 comparisons
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3,640 views|3,231 comparisons
Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • More Oracle Service Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Does it scale the same way your company does?  It’s great for small- to medium-size companies but struggles out-of-the-box with big companies (e.g., for >5k logged-in users).
    Top Answer: 
    What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
    out of 68 in CRM
    Average Words per Review
    Average Words per Review
    Also Known As
    Oracle RightNow
    Learn More

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
    Learn more about Oracle Service Cloud
    Learn more about Vlocity
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
    Top Industries
    Computer Software Company42%
    Comms Service Provider14%
    Healthcare Company4%
    Computer Software Company48%
    Comms Service Provider20%
    Energy/Utilities Company9%
    Insurance Company3%
    Company Size
    Small Business44%
    Midsize Enterprise13%
    Large Enterprise44%
    No Data Available
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2022.
    564,997 professionals have used our research since 2012.

    Oracle Service Cloud is ranked 11th in CRM with 2 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. Oracle Service Cloud is rated 8.0, while Vlocity is rated 0.0. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Salesforce Service Cloud and Oracle CRM, whereas Vlocity is most compared with Salesforce CPQ, CloudSense, Salesforce Sales Cloud, Apttus and SAP CRM.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.