Oracle Commerce Cloud vs SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Oracle and Salesforce are both solutions in the eCommerce Platforms category. Oracle is ranked #6 with an average rating of 8.0, while Salesforce is ranked #1 with an average rating of 8.3. Oracle holds a 4.2% mindshare in P, compared to Salesforce’s 12.4% mindshare. Additionally, 66% of Oracle users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Oracle Commerce Cloud

Read 3 Oracle Commerce Cloud reviews

616 Views
616 Comparison Views

66% willing to recommend

Salesforce Commerce Cloud

Read 32 Salesforce Commerce Cloud reviews

2,170 Views
2,148 Comparison Views

89% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,358 Views
2,334 Comparison Views

73% willing to recommend

Oracle Commerce Cloud

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle Commerce Cloud, Salesforce Commerce Cloud, and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: August 2025).

Buyer's Guide

eCommerce Platforms

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2025, in the eCommerce Platforms category, the mindshare of Oracle Commerce Cloud is 4.2%, down from 4.7% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 12.4%, down from 15.2% compared to the previous year. The mindshare of SAP Commerce Cloud is 11.1%, down from 17.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	12.4%
SAP Commerce Cloud	11.1%
Oracle Commerce Cloud	4.2%
Other	72.3%

eCommerce Platforms

Featured Reviews

PankajKumar22

Field Activities In Banking, Telecom and Insurance Sector at YASH Technologies

Enhanced product search for effective order management challenges and satisfactory support

Previously, the main purpose was for e-commerce. They implemented features like placing orders and searching orders. They used Oracle Endeca extensively for searching the products, and Oracle ATG for creating a user interface where customers could place orders Previously, it used to serve the…

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Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

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Saleem Shar

Managing Consultant at Systems Limited

Easy to set up, and extremely scalable, but is expensive

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The variety of options available, like customization for quotes or any sale module I require, is available in Oracle Compass Cloud for customers."

"The search had extended functionality, allowing searches with product code, subcategories, barcode, partial descriptions, etc."

"The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the customer."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"There is a good community of developers for the platform."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

"The filters are very useful, and easy to customize. it's very easy to operate."

More Salesforce Commerce Cloud pros

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"The user interface can be customized."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"We have found the B2B, B2C and D2C very valuable."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"Hybris offers a platform designed for speed."

"The tool supports multiple currencies."

More SAP Commerce Cloud pros

Cons

"Oracle Commerce Cloud could improve the accessibility features."

"ATG is not evolving much, and there's a huge license cost."

"Some accessibility improvements would be beneficial in their components."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"Needs better access to code and customizability of the solution."

"The back office of Salesforce could be more user-friendly."

"We would like more interaction from Salesforce about new versions."

"Pricing is a disadvantage because it is expensive."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

More Salesforce Commerce Cloud cons

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"Hybris is not currently using microservices."

"The support team should improve the response time."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"The WCS management or content management is not that great."

More SAP Commerce Cloud cons

Pricing and Cost Advice

Information not available

"The pricing is fairly reasonable."

"There are no significant upfront license costs."

"I give the price of the solution a three out of ten."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"The licensing works on a per-user basis."

"The product is expensive."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

More Salesforce Commerce Cloud pricing and cost advice

"The solution is very expensive in Turkey."

"I don't know the cost, but it can be expensive."

"This is an expensive solution."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is expensive."

"The price is too high."

"The price is quite high."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

14%

Retailer

13%

Manufacturing Company

10%

Library

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

10%

Retailer

10%

Computer Software Company

14%

Manufacturing Company

14%

Retailer

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What needs improvement with Oracle Commerce Cloud?

Some accessibility improvements would be beneficial in their components. Their native components where Bluetooth is n...

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What is your primary use case for Oracle Commerce Cloud?

I found a suitable solution for my customer-facing needs. I was making stores, and then customer auto, I don't know. ...

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What advice do you have for others considering Oracle Commerce Cloud?

I would rate the overall solution as eight out of ten.

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I ...

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What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it bec...

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What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn'...

See all answers

Comparisons

Oracle ATG vs Oracle Commerce Cloud

Compared 29% of the time

Oracle iStore vs Oracle Commerce Cloud

Compared 14% of the time

Volusion e Commerce Solution vs Oracle Commerce Cloud

Compared 9% of the time

More Oracle Commerce Cloud Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 23% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 15% of the time

Shopify vs Salesforce Commerce Cloud

Compared 12% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 7% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 18% of the time

Shopify vs SAP Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 10% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 8% of the time

Intershop vs SAP Commerce Cloud

Compared 4% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

eCommerce Platforms

August 2025

Download Oracle Commerce Cloud product report

Buyer's Guide

Salesforce Commerce Cloud

August 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

August 2025

Download SAP Commerce Cloud product report

Also Known As

Commerce Cloud

Demandware

SAP Hybris Commerce, Hybris

Overview

Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

Oracle Commerce Cloud Features

Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

Product browsing and discovery
Advanced product search including guided search
Promotions and discounts
Personalized content and offers
Personalized product recommendations based on advanced AI technologies
Multiple payment methods including loyalty points and split payments
Multiple ship-to destinations including buy online and pick up in store
Sharable wish lists
User profile management
Business account management (B2B)
Account-specific catalogs and pricing (B2B)
Order approval and spending limits (B2B)
Scheduled recurring orders (B2B)
Support for 40+ languages and 60+ currencies

Oracle Commerce Cloud Benefits

There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.

Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.

Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.

Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.

Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.

API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.

Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

Oracle

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Sample Customers

Moleskine, Corello, The Vermont Country Store, Team Sportia

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms. Updated: August 2025.

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