OpenText Real User Monitoring and SolarWinds Pingdom are two leading tools in website performance monitoring. SolarWinds Pingdom appears to have the upper hand due to its comprehensive features, despite being slightly more expensive.
What features are offered by OpenText Real User Monitoring in comparison to SolarWinds Pingdom?OpenText Real User Monitoring provides detailed performance insights, efficient monitoring capabilities, and user-friendly pricing. SolarWinds Pingdom offers robust uptime monitoring, detailed reports, and easy integration with various platforms. Users feel SolarWinds Pingdom offers more valuable and diverse features.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to SolarWinds Pingdom?OpenText Real User Monitoring users seek better customization options, improved alerting systems, and enhancements in data visualization. SolarWinds Pingdom reviews suggest improvements in data visualization, reduction of false positives, and faster customer service response times. Both products have critical areas needing improvement.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to SolarWinds Pingdom?OpenText Real User Monitoring is noted for a straightforward deployment process and responsive customer service. SolarWinds Pingdom also has an easy deployment process, but receives more favorable feedback regarding ongoing support. SolarWinds Pingdom's customer service is rated higher by users.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to SolarWinds Pingdom?OpenText Real User Monitoring offers competitive setup costs, yielding a favorable ROI as noted by users. SolarWinds Pingdom, while slightly more expensive, is viewed as a worthwhile investment due to its extensive feature set and positive ROI reported in user reviews.
| Product | Market Share (%) |
|---|---|
| OpenText Real User Monitoring | 0.6% |
| SolarWinds Pingdom | 0.4% |
| Other | 99.0% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:
1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.
2. Page speed performance monitoring and page rankings.
3. Synthetic transaction monitoring from the simplest to the most complex transactions.
4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.
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