OpenText Real User Monitoring and Akamai mPulse compete in the real user monitoring category. OpenText Real User Monitoring seems to have the upper hand in pricing and customer support, while Akamai mPulse stands out for its comprehensive features.
What features are offered by OpenText Real User Monitoring in comparison to Akamai mPulse?OpenText Real User Monitoring offers detailed analytics, easy integration capabilities, and direct customer support. Akamai mPulse offers extensive metrics, customizable dashboards, and powerful data visualization tools, providing a richer set of features and better usability.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to Akamai mPulse?OpenText Real User Monitoring needs an improved reporting module, better alerting features, and enhancements in user interface design. Akamai mPulse can improve support for legacy browsers, speed of data processing, and simplification of some complex features.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Akamai mPulse?OpenText Real User Monitoring is known for its straightforward deployment process and accessible customer service. Akamai mPulse has mixed reviews regarding deployment complexity but offers responsive and helpful customer service.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Akamai mPulse?OpenText Real User Monitoring is noted for its competitive pricing and satisfactory return on investment. Akamai mPulse has mixed feedback on pricing; some users feel the higher cost is justified by its robust features, offering good value over time. OpenText Real User Monitoring provides a more favorable entry price for budget-conscious buyers.
| Product | Mindshare (%) |
|---|---|
| OpenText Real User Monitoring | 0.7% |
| Akamai mPulse | 0.6% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Akamai mPulse is a real user monitoring (RUM) solution that gives performance engineers, administrators, and developers the ability to effortlessly visualize website functionality issues and identify ways to improve processes that conventional testing protocols do not find. mPulse gives users usable scenarios to better understand how processes such as user interactions, visual progress, and third-party resources may be disrupting the overall user experience and application delivery.
mPulse enables users to take a deep dive into the specific performance issues and complete comprehensive error analyses, to thoroughly understand the effect on critical user interactions such as conversions, page views, and more.
mPulse gathers and delivers data on an organization's website’s performance and metrics on user web browsing experiences. The mPulse feature “Boomerang” is a JavaScript Library that monitors the website page load time. Boomerang has a unique plugin architecture and works with all websites. The Boomerang feature is embedded on each page of an organization's website.
mPulse works seamlessly with Akamai solution Ion, so the RUM data can be instantly gathered once the Luna Control Center has been activated. Ion instantly attaches Boomerang to the organization’s web properties; there is no need to change the website code.
Akamai mPulse Benefits
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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