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Office 365 vs TeamViewer Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Office 365 offers cost savings and enhanced productivity, though ROI varies, especially for small companies with alternative options.
Sentiment score
6.9
TeamViewer Business saves time and money for small companies by reducing travel, despite occasional macOS host challenges.
 

Customer Service

Sentiment score
4.1
Microsoft Office 365 support is generally positive, noting responsiveness and resolution, though initial delays and navigation issues exist.
Sentiment score
7.4
TeamViewer Business's support is prompt and professional, with users appreciating the knowledgeable staff and effective issue resolution.
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
 

Scalability Issues

Sentiment score
7.4
Office 365 is scalable and adaptable, efficiently supporting large user bases with easy scaling through additional licenses.
Sentiment score
7.4
TeamViewer Business offers effective scalability for diverse needs, though some challenges exist in complex, larger company environments.
 

Stability Issues

Sentiment score
7.4
Office 365 is highly stable, with minor issues on Mac, rated 8-10 for reliability and performance satisfaction.
Sentiment score
8.0
TeamViewer Business is reliable and stable, with minimal issues and quick resolution of rare downtimes, earning high user ratings.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
 

Room For Improvement

Office 365 needs improved multilingual support, non-Windows performance, better third-party integration, enhanced security, AI features, and pricing adjustments.
TeamViewer Business users seek better Linux integration, session management, interoperability, mobile features, and account systems, with pricing improvements.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else.
Microsoft could improve their support; I don't deal with Office 365 or Office 365 application-specific issues, but I wonder if it's similar where you get someone from Microsoft to hold your case, which could take a couple of days, maybe a week in between when they get back in contact with you.
 

Setup Cost

Office 365 pricing varies by features and user count, offering flexibility but can be costly for smaller businesses.
Enterprise users find TeamViewer Business pricing competitive yet high, with flexible licensing but need careful connection management to avoid extra costs.
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
 

Valuable Features

Office 365 enhances remote work productivity with collaboration tools, seamless integration, real-time editing, and robust communication features.
TeamViewer Business offers cross-platform remote access, file sharing, rapid connectivity, and enhanced security with user-friendly, multi-device support.
It has improved productivity and functionality by providing all necessary tools in one suite.
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
150
Ranking in other categories
Content Collaboration Platforms (1st)
TeamViewer Business
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
87
Ranking in other categories
Virtual Meetings (6th), Remote Access (3rd)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 9.6%, up 5.7% compared to last year.
TeamViewer Business, on the other hand, focuses on Remote Access, holds 11.1% mindshare, down 13.0% since last year.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Office 3659.6%
Dropbox Business - Enterprise10.1%
Google Workspace9.8%
Other70.5%
Content Collaboration Platforms
Remote Access Market Share Distribution
ProductMarket Share (%)
TeamViewer Business11.1%
Microsoft Intune9.6%
Microsoft Remote Desktop Services9.4%
Other69.9%
Remote Access
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
GouravSuri - PeerSpot reviewer
Easy to use and offers a good UI to users
In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Outsourcing Company
8%
Performing Arts
7%
Manufacturing Company
7%
Computer Software Company
12%
Manufacturing Company
11%
Comms Service Provider
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise29
Large Enterprise68
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise29
Large Enterprise26
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using ...
What needs improvement with Office 365?
I don't have any ideas off the top of my head at the moment about what I would improve about Office 365. I can't think of anything that frustrates me about the tools. I mentioned that I use Copilot...
What is your primary use case for Office 365?
We use the Microsoft Office 365 suite for personal purposes. We use Teams for communications, and we use Azure DevOps for some of our workflow management. I use Office 365 for Outlook for emails. I...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Office 365 vs. TeamViewer Business and other solutions. Updated: March 2020.
872,008 professionals have used our research since 2012.