


NinjaOne and Qualys CSAM are competitors in the IT management and cybersecurity asset management categories. NinjaOne may have the upper hand with its exceptional remote monitoring and management features offering a streamlined experience.
Features: NinjaOne offers powerful remote monitoring and management capabilities, simple script scheduling, and an efficient mobile app with automation for patch management. Qualys CSAM provides superior asset discovery and management, detailed insights into vulnerabilities and end-of-life software, and seamless integration for a comprehensive security outlook.
Room for Improvement: Users of NinjaOne seek better third-party patching, more intuitive reporting, and ticketing systems, as well as increased integration options. Qualys CSAM could enhance interface navigation, optimize dynamic tagging, and expand integrations, while some users encounter configuration and report generation challenges.
Ease of Deployment and Customer Service: NinjaOne is prominently used in public and hybrid cloud setups, with generally satisfactory customer support but limited 24/7 availability. Qualys CSAM offers versatile deployment options, including on-premises and public cloud, and receives praise for comprehensive documentation and responsive support, albeit sometimes with delays.
Pricing and ROI: NinjaOne is priced reasonably with flexible options, offering quick ROI with time savings and productivity gains. Qualys CSAM, although perceived as pricey for smaller organizations, provides significant value through its feature-rich offerings and transparent pricing, with some users preferring more cost-effective bundled options.
We are able to scan all our assets with less human intervention and achieve overall effective outcomes.
It has saved about 90% of our time.
TotalCloud has generated overall savings of 30 to 40 percent across various departments.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Time-wise, it is probably saving the service desk a day a week.
We saved money because we were able to consolidate three different tools into one.
It has reduced the number of development and scripting hours along with maintenance hours.
Qualys CyberSecurity Asset Management saves about 20% of my time during pen testing, allowing us to complete tasks in 3.5 days instead of five.
It has reduced resources and the time spent on gathering and combining data from different tools into a single tool.
On a scale from one to ten, I would rate customer support a ten.
The technical support from Qualys is excellent, always available 24/7 for any urgent needs.
The technical support team is strong and helpful in solving issues promptly.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
I would rate their customer support a ten out of ten.
They are effective; if I raise a ticket, they directly contact me and solve my problems, whether related to deployment or unresolved vulnerabilities.
We receive excellent support from Qualys.
I would rate its scalability a ten out of ten.
The scalability of Qualys TotalCloud is excellent, and I would rate it as ten out of ten.
For scalability, I would rate it a ten out of ten.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
We have about 300,000 assets installed with agents worldwide.
The scalability is excellent as we manage more than one hundred thousand assets, including over one hundred thousand endpoints, approximately 2,600 servers, and more than 1,200 network devices.
Qualys Cybersecurity Asset Management has proven to be a highly scalable solution for us over the past couple of years.
It has a lot of scanning mechanisms, which are agentless APIs, eBPF, and cloud agents, that are highly reliable.
I would rate it a ten out of ten for stability.
We have not encountered any lagging or crashing from the tool.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
NinjaOne is extremely stable.
I would rate the stability of Qualys CSAM a ten out of ten.
The product stability has notably declined over the last two months, and the performance to fulfill a page request is very slow compared to its previous performance.
The platform is quite stable as it is able to handle data from various sources, such as cloud agents or the VMDR module.
Ideally, updates should be more immediate, enabling quicker implementation of solutions.
Our goal is to integrate all these functions into Qualys, creating a single dashboard for comprehensive security monitoring and management.
If we find a critical or high vulnerability on an IP or server, the remediation steps should be communicated clearly.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Features enhancing the interaction with IT or security teams should be added, such as a ticketing feature that, if an issue arises in the CSAM module, enables direct ticket creation in systems like ServiceNow.
If there's one key aspect to focus on, it's discovery—the ability to identify assets that you are not aware of, even when you can see they are present.
I find that while information is available regarding which users have access to our servers, retrieving it often requires checking servers individually rather than obtaining a consolidated extraction when needed.
In our case, replacing the tool will give us better functionalities without increasing the cost compared to what we pay today for the competitor.
Qualys TotalCloud offers good pricing that is affordable and competitive with the market.
Qualys TotalCloud offers competitive pricing given its comprehensive suite of features, including integration, assessment, remediation, and detection capabilities, all within a single platform.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
A cost-effective solution.
I believe that the stability and reliability of Qualys offer great value for the money.
Though the solution is considered expensive, if bundled with other services such as VMDR or cloud agents, its value would significantly increase.
The AI enhancements simplify vulnerability management by eliminating the need for SQL queries to create policies.
For example, if some machines have open vulnerabilities and the remediation team resolves them, the on-demand feature allows us to verify vulnerability resolution promptly.
Qualys TotalCloud is also used to provide unified vulnerability and threat assessment across both IaaS and SaaS.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
It also performs scans to identify any vulnerabilities, which helps to take proactive measures before those vulnerabilities are identified by any attacker.
The most valuable feature is the Management sensor, which helps identify gaps in policy agent availability, thereby improving agent utilization.
It also helps detect shadow IT groups and enforce policies and compliance, ensuring that assets adhere to regulatory and internal security policies.
| Product | Mindshare (%) |
|---|---|
| Qualys TotalCloud | 1.2% |
| Qualys CyberSecurity Asset Management | 1.3% |
| NinjaOne | 1.0% |
| Other | 96.5% |

| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 11 |
| Large Enterprise | 39 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 23 |
Qualys TotalCloud enhances security posture across cloud environments with continuous monitoring, vulnerability management, and risk visualization, ensuring efficient threat assessment and automated remediation for improved cyber risk reduction.
Qualys TotalCloud offers a robust suite of security tools essential for organizations managing multi-cloud infrastructures. By integrating cloud accounts and automating workflows, it supports AWS, Azure, and GCP, offering comprehensive vulnerability management and zero-day detection. The platform's user-friendly design, combined with its extensive risk management and unified threat assessment capabilities, enables organizations to prioritize and remediate vulnerabilities effectively. TruRisk Insights provides clear insights on cyber risks, while the automation options streamline patch management and scanning processes. API integration across IaaS and SaaS environments further enhances resource allocation efficiency and saves time, addressing misconfigurations across cloud environments.
What are the most important features of Qualys TotalCloud?Qualys TotalCloud is deployed in sectors needing rigorous vulnerability management, such as finance and healthcare. Companies utilize it to secure multi-cloud environments like AWS, Azure, and GCP, focus on compliance, and integrate security into CI/CD pipelines to detect and remedy threats pre-deployment.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
What benefits can users expect?
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Qualys CyberSecurity Asset Management provides key features including asset inventory management, end-of-life tracking, dynamic tagging, and integration with CMDB, offering extensive visibility and support for proactive threat response.
Qualys offers comprehensive visibility across hardware and software assets, aiding in tracking unauthorized applications and facilitating automated vulnerability remediation. Its user-friendly interface and dynamic risk scoring enhance security posture management. Users leverage it for vulnerability management and compliance, benefiting from real-time risk identification and efficient operations in cloud and on-premises environments.
What are the key features of Qualys CyberSecurity Asset Management?Cybersecurity teams in various industries, such as financial services, healthcare, and manufacturing, utilize Qualys to manage technical debt through end-of-life tracking and facilitate robust patch management. It supports compliance and visibility initiatives, essential for maintaining data integrity and operational security in dynamic environments.
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