NinjaOne vs Observer GigaStor comparison

NinjaOne and Viavi Solutions are both solutions in the Network Monitoring Software category. NinjaOne is ranked #21 with an average rating of 8.3, while Viavi Solutions is ranked #86. NinjaOne holds a 1.0% mindshare in NMS, compared to Viavi Solutions’s 0.4% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 100% of Viavi Solutions users who would recommend it.

NinjaOne

Read 24 NinjaOne reviews

8,571 Views
1,971 Comparison Views

95% willing to recommend

Observer GigaStor

Read 7 Observer GigaStor reviews

1,238 Views
780 Comparison Views

100% willing to recommend

NinjaOne

Observer GigaStor

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Observer GigaStor and NinjaOne are competing products in the IT management and monitoring sector. While both have their strengths, NinjaOne tends to have the upper hand due to its intuitive design and robust integrations, offering ease of use and feature accessibility.

Features: GigaStor is known for deep packet capture, comprehensive network visibility, and detailed troubleshooting capabilities. It provides performance optimization and thorough network analysis. NinjaOne is equipped with strong endpoint management, efficient remote monitoring tools, and streamlined IT operations. It includes diverse management tools for complete IT infrastructure needs.

Room for Improvement: GigaStor could improve in areas like simplifying its deployment process, enhancing user interface design, and leveraging more automation in data analysis. It might also benefit from better integration options with other software. NinjaOne could enhance its reporting features, expand its network monitoring capabilities, and offer more customization options for larger enterprises. Enhancing its scalability to accommodate rapidly growing businesses could be advantageous.

Ease of Deployment and Customer Service: GigaStor deployment necessitates significant technical expertise, which is a hurdle for smaller teams despite having useful customer support. NinjaOne provides a simpler deployment model with strong, responsive support, making implementation smoother and more accessible for businesses seeking quick setup and operation.

Pricing and ROI: GigaStor has generally higher setup costs due to advanced hardware requirements, offering substantial value for network analysis. However, the initial high investment might be a concern for budget-conscious buyers. NinjaOne's competitive pricing and impressive ROI are due to lower setup costs and effective resource management, appealing to businesses focusing on cost-efficiency and long-term savings.

To learn more, read our detailed NinjaOne vs. Observer GigaStor Report (Updated: March 2026).

Buyer's Guide

NinjaOne vs. Observer GigaStor

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

21st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (9th), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (10th), Vulnerability Management (27th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), MSP Backup (1st), Unified Endpoint Management (UEM) (7th)

Observer GigaStor

Ranking in Network Monitoring Software

86th

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (14th), Network Packet Broker (NPB) (9th)

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of NinjaOne is 1.0%, up from 0.7% compared to the previous year. The mindshare of Observer GigaStor is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.0%
Observer GigaStor	0.4%
Other	98.6%

Network Monitoring Software

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

"If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice."

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

"It just works as advertised and serves the purpose for which we got it."

"The most valuable feature we have found currently is probably patch management."

"NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance."

"NinjaOne helped us address our user complaints regarding the system as well as providing us the ability to push software updates directly from NinjaOne to the user's device."

"The installation is easy, it only took two minutes."

More NinjaOne pros

"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

"Go take a look at it. It's a great product and has great capabilities."

"Industry-leading line rates, packet-capture technology and data-mining capabilities are the most valuable features."

"I have no regrets using this product, I am very satisfied for what I paid for it and for the things I am able to do with the product."

"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"Enables us to go back in time to capture an issue and analyze it for a solution, and this after the fact analysis is key to overcoming the bump in the night issues."

"If you have the opportunity, I would strongly encourage you to get it, because it makes the IT experience easier and more flexible, by providing the ability to see things in your networks like the directory packet label."

More Observer GigaStor pros

Cons

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"The one feature that I believe needs improvement is the software patching."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's pricing and user interface needs improvement."

"The network monitoring needs to be improved."

More NinjaOne cons

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"As of this moment, the graphics might need some improvement, because a lot of the information there must be input first to have full potential."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

"There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX."

"The Observer Console UI is consistent and stable, but could use some updating to be more modern."

More Observer GigaStor cons

Pricing and Cost Advice

"The product's pricing depends on the number of PCs or devices."

"We got a pretty good deal. It was fairly affordable."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We currently pay $1.20 per device on a monthly basis."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

More NinjaOne pricing and cost advice

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"It's quite expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Construction Company

20%

Financial Services Firm

14%

Wholesaler/Distributor

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...

See all answers

What do you like most about Observer GigaStor?

See all answers

What is your experience regarding pricing and costs for Observer GigaStor?

I would rate the pricing a ten out of ten. It's quite expensive.

See all answers

What needs improvement with Observer GigaStor?

GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities coul...

See all answers

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

NinjaOne

March 2026

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Buyer's Guide

Observer GigaStor

March 2026

Download Observer GigaStor product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.

Viavi Solutions

Sample Customers

Status Pros, Mitchell and Company

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Buyer's Guide

NinjaOne vs. Observer GigaStor

March 2026

Free Report: NinjaOne vs. Observer GigaStor

Find out what your peers are saying about NinjaOne vs. Observer GigaStor and other solutions. Updated: March 2026.

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