NinjaOne vs Observer GigaStor comparison

NinjaOne and Viavi Solutions are both solutions in the Network Monitoring Software category. NinjaOne is ranked #24 with an average rating of 8.4, while Viavi Solutions is ranked #89. NinjaOne holds a 0.8% mindshare in NMS, compared to Viavi Solutions’s 0.4% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 100% of Viavi Solutions users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
1,352 Comparison Views

95% willing to recommend

Observer GigaStor

Read 7 Observer GigaStor reviews

964 Views
588 Comparison Views

100% willing to recommend

NinjaOne

Observer GigaStor

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Observer GigaStor and NinjaOne are competing products in the IT management and monitoring sector. While both have their strengths, NinjaOne tends to have the upper hand due to its intuitive design and robust integrations, offering ease of use and feature accessibility.

Features: GigaStor is known for deep packet capture, comprehensive network visibility, and detailed troubleshooting capabilities. It provides performance optimization and thorough network analysis. NinjaOne is equipped with strong endpoint management, efficient remote monitoring tools, and streamlined IT operations. It includes diverse management tools for complete IT infrastructure needs.

Room for Improvement: GigaStor could improve in areas like simplifying its deployment process, enhancing user interface design, and leveraging more automation in data analysis. It might also benefit from better integration options with other software. NinjaOne could enhance its reporting features, expand its network monitoring capabilities, and offer more customization options for larger enterprises. Enhancing its scalability to accommodate rapidly growing businesses could be advantageous.

Ease of Deployment and Customer Service: GigaStor deployment necessitates significant technical expertise, which is a hurdle for smaller teams despite having useful customer support. NinjaOne provides a simpler deployment model with strong, responsive support, making implementation smoother and more accessible for businesses seeking quick setup and operation.

Pricing and ROI: GigaStor has generally higher setup costs due to advanced hardware requirements, offering substantial value for network analysis. However, the initial high investment might be a concern for budget-conscious buyers. NinjaOne's competitive pricing and impressive ROI are due to lower setup costs and effective resource management, appealing to businesses focusing on cost-efficiency and long-term savings.

To learn more, read our detailed NinjaOne vs. Observer GigaStor Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. Observer GigaStor

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

24th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

Observer GigaStor

Ranking in Network Monitoring Software

89th

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (14th), Network Packet Broker (NPB) (11th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of NinjaOne is 0.8%, up from 0.7% compared to the previous year. The mindshare of Observer GigaStor is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
NinjaOne	0.8%
Observer GigaStor	0.4%
Other	98.8%

Network Monitoring Software

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"The tool's most valuable feature is third-party application updates."

"It just works as advertised and serves the purpose for which we got it."

"Good at managing updates and for remote support."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

More NinjaOne pros

"It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it."

"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."

"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."

Cons

"The graphical user interface could be improved."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"NinjaOne's reporting module is cumbersome."

"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"The solution could improve by optimizing the internet connection being used."

"The ticketing system in NinjaOne is not the best."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

More NinjaOne cons

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."

"I would like to have more than 4TB of storage available in the portable version of this solution."

Pricing and Cost Advice

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaRMM uses a subscription model."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"Its pricing is great."

More NinjaOne pricing and cost advice

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"It's quite expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

17%

Computer Software Company

11%

Manufacturing Company

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What do you like most about Observer GigaStor?

See all answers

What is your experience regarding pricing and costs for Observer GigaStor?

I would rate the pricing a ten out of ten. It's quite expensive.

See all answers

What needs improvement with Observer GigaStor?

GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities coul...

See all answers

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Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

Observer GigaStor

January 2026

Download Observer GigaStor product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.

Viavi Solutions

Sample Customers

Status Pros, Mitchell and Company

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Buyer's Guide

NinjaOne vs. Observer GigaStor

December 2025

Free Report: NinjaOne vs. Observer GigaStor

Find out what your peers are saying about NinjaOne vs. Observer GigaStor and other solutions. Updated: December 2025.

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