NinjaOne vs Observer GigaStor comparison

NinjaOne and Viavi Solutions are both solutions in the Network Monitoring Software category. NinjaOne is ranked #10 with an average rating of 8.5, while Viavi Solutions is ranked #83. NinjaOne holds a 1.1% mindshare in NMS, compared to Viavi Solutions’s 0.5% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 100% of Viavi Solutions users who would recommend it.

NinjaOne

Read 25 NinjaOne reviews

11,770 Views
2,943 Comparison Views

95% willing to recommend

Observer GigaStor

Read 7 Observer GigaStor reviews

2,083 Views
1,312 Comparison Views

100% willing to recommend

NinjaOne

Observer GigaStor

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Observer GigaStor and NinjaOne are competing products in the IT management and monitoring sector. While both have their strengths, NinjaOne tends to have the upper hand due to its intuitive design and robust integrations, offering ease of use and feature accessibility.

Features: GigaStor is known for deep packet capture, comprehensive network visibility, and detailed troubleshooting capabilities. It provides performance optimization and thorough network analysis. NinjaOne is equipped with strong endpoint management, efficient remote monitoring tools, and streamlined IT operations. It includes diverse management tools for complete IT infrastructure needs.

Room for Improvement: GigaStor could improve in areas like simplifying its deployment process, enhancing user interface design, and leveraging more automation in data analysis. It might also benefit from better integration options with other software. NinjaOne could enhance its reporting features, expand its network monitoring capabilities, and offer more customization options for larger enterprises. Enhancing its scalability to accommodate rapidly growing businesses could be advantageous.

Ease of Deployment and Customer Service: GigaStor deployment necessitates significant technical expertise, which is a hurdle for smaller teams despite having useful customer support. NinjaOne provides a simpler deployment model with strong, responsive support, making implementation smoother and more accessible for businesses seeking quick setup and operation.

Pricing and ROI: GigaStor has generally higher setup costs due to advanced hardware requirements, offering substantial value for network analysis. However, the initial high investment might be a concern for budget-conscious buyers. NinjaOne's competitive pricing and impressive ROI are due to lower setup costs and effective resource management, appealing to businesses focusing on cost-efficiency and long-term savings.

To learn more, read our detailed NinjaOne vs. Observer GigaStor Report (Updated: April 2026).

Buyer's Guide

NinjaOne vs. Observer GigaStor

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

10th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Server Monitoring (3rd), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)

Observer GigaStor

Ranking in Network Monitoring Software

83rd

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Network Troubleshooting (13th), Network Packet Broker (NPB) (8th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of NinjaOne is 1.1%, up from 0.7% compared to the previous year. The mindshare of Observer GigaStor is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.1%
Observer GigaStor	0.5%
Other	98.4%

Network Monitoring Software

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Jeroen-Dubbelman

Director at Bitrate

Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance."

"NinjaOne helped us address our user complaints regarding the system as well as providing us the ability to push software updates directly from NinjaOne to the user's device."

"The installation is easy, it only took two minutes."

"If you are new to the MSP space and need an easy-to-set-up that can grow with your business and licensing, NinjaOne is an excellent option."

"NinjaOne's best feature is its monitoring."

"Since NinjaOne was implemented, I would say it represents a huge positive change."

"The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have."

"The most important aspect of this tool is the security it provides our company."

More NinjaOne pros

"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"

"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."

"Go take a look at it. It's a great product and has great capabilities."

"If you have the opportunity, I would strongly encourage you to get it, because it makes the IT experience easier and more flexible, by providing the ability to see things in your networks like the directory packet label."

"I have no regrets using this product, I am very satisfied for what I paid for it and for the things I am able to do with the product."

"It's able to capture packets and, after a long time, you can come and use that information; to check, to analyze - everything you would want to do. So it's very good and helpful if you want to protect your data. It is stored in a certain place where you can access it every time you want to analyze it."

"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."

More Observer GigaStor pros

Cons

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki."

"Lacks sufficient integrations with other PSAs."

"NinjaOne's reporting module is cumbersome."

"The solution could improve by optimizing the internet connection being used."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne."

"I would like to see more scripts for PowerShell commands."

More NinjaOne cons

"I would like to have more than 4TB of storage available in the portable version of this solution."

"As of this moment, the graphics might need some improvement, because a lot of the information there must be input first to have full potential."

"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."

"There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX."

"Maybe the graphical user interface could be simplified to allow people to use it more easily."

"I would like to have more than 4TB of storage available in the portable version of this solution."

"The Observer Console UI is consistent and stable, but could use some updating to be more modern."

More Observer GigaStor cons

Pricing and Cost Advice

"NinjaRMM uses a subscription model."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"The product's pricing depends on the number of PCs or devices."

"The pricing is reasonable and cheaper than ConnectWise."

"Its pricing is great."

More NinjaOne pricing and cost advice

"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

"It's quite expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Construction Company

19%

Financial Services Firm

15%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

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Product Reports

Buyer's Guide

NinjaOne

April 2026

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Buyer's Guide

Observer GigaStor

April 2026

Download Observer GigaStor product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Observer GigaStor provides detailed network visibility and data capture for efficient troubleshooting and analysis. It's a robust tool designed to manage today’s complex network environments, offering reliability and performance insights.

Observer GigaStor specializes in long-term network traffic capture, delivering comprehensive forensic analysis capabilities. It stands as a trusted resource for IT departments aiming to resolve network performance issues swiftly. By capturing and storing packets with high precision, it aids in identifying both current and past anomalies, ensuring network health and performance continuity through proactive monitoring.

What are the key features of Observer GigaStor?

Long-term Data Capture: Enables storage of vast amounts of data for extensive historical analysis.
Comprehensive Protocol Support: Offers support for diverse protocols, enhancing troubleshooting accuracy.
Retrospective Analysis: Provides the ability to trace issues back to their origin point, improving issue resolution speed.
Scalability: Adapts to network growth without sacrificing performance capabilities.

What benefits and ROI can be expected from reviews?

Increased Troubleshooting Efficiency: Provides quicker resolution times, reducing network downtime.
Enhanced Network Visibility: Improves understanding of network performance and traffic patterns.
Reduced Operational Costs: Limits the need for manual troubleshooting, saving on labor costs.
Improved Decision Making: Data insights aid in strategic planning for infrastructure improvements.

Observer GigaStor's implementation spans across various industries, from telecommunications to finance, where maintaining robust and secure network performance is crucial. Its ability to analyze and retrieve historical network data supports compliance and operational stability demands in these sectors.

Viavi Solutions

Sample Customers

Status Pros, Mitchell and Company

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Buyer's Guide

NinjaOne vs. Observer GigaStor

April 2026

Free Report: NinjaOne vs. Observer GigaStor

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