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Netsurion vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
Sentiment score
5.7
Palo Alto Networks Cortex XSOAR enhances security efficiency by automating tasks and significantly improves ROI with mature SOC processes.
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Customer Service

Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
Sentiment score
6.6
Palo Alto Networks Cortex XSOAR support is praised for expertise but criticized for occasional delays and impersonal interactions.
The technical support provided by Palo Alto Networks Cortex XSOAR is good.
Vice President, Technology at Cache Digitech Pvt Ltd.
Their support has been better than Anomali's and they are more responsive.
Enterprise Security Architect V at FirstEnergy
 

Scalability Issues

Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Sentiment score
7.2
Palo Alto Networks Cortex XSOAR is scalable with smooth API integration, though planning is crucial for large deployments.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
Enterprise Security Architect V at FirstEnergy
 

Stability Issues

Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
Sentiment score
7.4
Palo Alto Networks Cortex XSOAR is highly reliable and stable, with occasional issues primarily related to configuration or updates.
 

Room For Improvement

Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Cortex XSOAR requires simpler setup, affordability, improved UI, more integrations, and enhanced features for better user experience and scalability.
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play.
Vice President, Technology at Cache Digitech Pvt Ltd.
The deployment requires integration and the development of integration modules.
Presale Engineer at Westcon-Comstor
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
Enterprise Security Architect V at FirstEnergy
 

Setup Cost

Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
Palo Alto Networks Cortex XSOAR is costly but valued for features, mainly suited for medium and large enterprises.
For customers, it is zero versus $20 million, which is why they have to make a decision.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Valuable Features

Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Cortex XSOAR offers seamless integration, extensive automation, robust playbooks, and user-friendly interface, simplifying incident management and enhancing efficiency.
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
Vice President, Technology at Cache Digitech Pvt Ltd.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
Presale Engineer at Westcon-Comstor
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
Enterprise Security Architect V at FirstEnergy
 

Categories and Ranking

Netsurion
Ranking in SOC as a Service
14th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (33rd), Security Information and Event Management (SIEM) (53rd), Managed Detection and Response (MDR) (37th), Extended Detection and Response (XDR) (47th)
Palo Alto Networks Cortex X...
Ranking in SOC as a Service
2nd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd)
 

Mindshare comparison

As of January 2026, in the SOC as a Service category, the mindshare of Netsurion is 2.8%, down from 3.0% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 6.5%, down from 24.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SOC as a Service Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR6.5%
Netsurion2.8%
Other90.7%
SOC as a Service
 

Featured Reviews

John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
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Top Industries

By visitors reading reviews
Performing Arts
16%
Manufacturing Company
9%
Outsourcing Company
9%
Retailer
6%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Netsurion vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.