Nastel AutoPilot [EOL] vs New Relic comparison

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Nastel AutoPilot [EOL]

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Executive SummaryUpdated on Nov 23, 2025

Nastel AutoPilot [EOL] and New Relic compete in application performance management and monitoring. New Relic appears to have the upper hand due to its comprehensive feature set and perceived value.

Features: Nastel AutoPilot [EOL] provides real-time monitoring, analytics for predictive insights, and integration with legacy systems. New Relic offers cloud-based monitoring, full-stack visibility, and machine learning capabilities.

Ease of Deployment and Customer Service: Nastel AutoPilot [EOL] has straightforward deployment for traditional systems. New Relic, with its cloud-native architecture, supports faster and more versatile deployments. Nastel is known for traditional support, while New Relic has extensive online resources.

Pricing and ROI: Nastel AutoPilot [EOL] is attractive for its lower initial setup cost. New Relic, with higher pricing, provides greater return on investment through its advanced capabilities and scalability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nastel AutoPilot [EOL]

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Featured Reviews

it_user226614

Global Head of Performance and Service Metrics at a consultancy with 51-200 employees

You can easily scale it for high message rates, but it's primarily a flow-monitoring tool rather than an APM.

Autopilot is a middleware-centric business transaction monitoring tool that includes a Complex Event Processor (CEP) for transaction data. Architecture AutoPilot Probes are lightweight performance measurement and monitoring tools for live applications that are executed at defined points within the…

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very simple to use and is a very useful tool."

"Flexible environment"

"Nastel is a world-class company that has partnership amongst other positive qualities embedded into its cultural fiber."

"You can easily scale it for high message rates."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

"I can have my developers find bugs and fix them in one-tenth of time they used to take."

"We all look at the data, so we are all privy to the data at the same time."

"New Relic is a great SaaS which I will definitely continue using and will use in future products."

"The solution's most valuable aspects are that it tracks java better and operates very efficiently."

"It enables us to fine-tune our application quicker."

"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."

"It allows the restriction of privileges and control of users."

More New Relic pros

Cons

"Needs to quickly implement support for all variety of servers."

"The GUI is quite basic and middleware-centric."

"Documentation"

"Quality Assurance testing for new releases need to be more thorough"

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"In the next release, I'd like to see a better pricing structure."

"The pricing could be improved as it is quite high relative to what is offered."

"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"Perhaps the retention on some of the old problem traces would be an improvement."

"Compared to their competitors, they are missing some features at the moment."

More New Relic cons

Pricing and Cost Advice

Information not available

"The price was one of the reasons we chose this solution."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"This solution required a license and it is better than some other competitors."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"It would be nice if we could buy it annually instead of monthly."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Application Performance Monitoring (APM) and Observability

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Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Nastel AutoPilot [EOL] is a comprehensive, end-of-life monitoring solution for businesses seeking enhanced application performance management and middleware automation.

Designed for technically adept professionals, Nastel AutoPilot [EOL] provides robust monitoring and automation capabilities aimed at streamlining middleware operations and boosting application performance. It is utilized for detecting, predicting, and resolving IT issues before they impact business operations, helping enterprises ensure reliability in critical systems.

What are the key features?

Real-Time Monitoring: Continuously observes application behavior to detect anomalies instantly.
Predictive Analytics: Anticipates potential issues, facilitating proactive management.
Automatic Problem Resolution: Automates responses to incidents, reducing manual intervention.
Middleware Support: Comprehensive integration support for middleware systems.

What benefits and ROI should be considered?

Increased Uptime: Minimized disruptions resulting in superior service availability.
Cost Efficiency: Reduced operational costs through automation of routine tasks.
Enhanced Performance: Optimized system performance with fewer bottlenecks.
Time Savings: Streamlined monitoring and analysis, saving valuable employee hours.

In financial services, Nastel AutoPilot [EOL] is leveraged for transaction monitoring to ensure seamless operations. In healthcare, it helps maintain critical application reliability, safeguarding patient data integrity and facilitating compliance. Its deployment varies across industries but consistently aims for IT operational excellence.

meshIQ

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Banamex, Barclays Capital, Bank of Bermuda, California Commerce Bank, Calyon Corporate and Investment Bank, CGEY, Checkfree Corporation, CIBC, CitiCard, Citicorp, New York, Citigroup Inc., CME Group Inc., Credit Agricole Indosuez Luxembourg, Credit Suisse, CRIF, Deutsche Bundesbank, Dresdner Kleinwort Wasserstein, DTCC, FannieMae, Fidelity (FMR), First Citizens Bank & Trust, Fortis Investments, GE Money Americas, GE Money Bank, HP, HP/WestLB Systems, HSBC, HSH Nordbank, IG Index, i-bp Banque, Populaire, Interpay Nederland B.V., IZB - Informatikzentrum Bayern GmbH & Co., JP Morgan, Lehman Brothers Holdings Inc., MGIC (Mortgage Guaranty Insurance Corporation) NYSE, OMGEO, People's Bank (Ct), Peoples United Bank, Phoenix Informatica Bancaria S.p.A., PinkRoccade, Santander Bank, SKOFIN, Sociale Verzekeringsbank, Thomson Financial, UBS, UMB Financial Corporation

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Application Performance Monitoring (APM) and Observability