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Nagios Core vs SymphonyAI IT Service Management comparison

The compared Nagios and SymphonyAI solutions aren't in the same category. Nagios is ranked #11 in NMS , with an average rating of 8.2, and holds a 3.0% mindshare in the category. SymphonyAI is ranked #22 in ISM , with an average rating of 7.0, and holds a 1.6% mindshare. Additionally, 80% of Nagios users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.
Nagios Core
Read 51 Nagios Core reviews
  • 4,161 Views
  • 3,242 Comparison Views
80% willing to recommend
SymphonyAI IT Service Manag...
Read 5 SymphonyAI IT Service Management reviews
  • 426 Views
  • 299 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Nagios Core and SymphonyAI IT Service Management based on real PeerSpot user reviews.

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Network Monitoring Software
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nagios Core
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Network Monitoring Software (11th), IT Infrastructure Monitoring (13th)
SymphonyAI IT Service Manag...
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (22nd), IT Asset Management (15th), IT Service Management (ITSM) (22nd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Nagios Core is designed for Network Monitoring Software and holds a mindshare of 3.0%, up 3.0% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.6% mindshare, up 0.9% since last year.
Network Monitoring Software
IT Service Management (ITSM)
 

Featured Reviews

Nishith-Vyas - PeerSpot reviewer
Valuable reporting and alert system with room for PDF export improvements
The NetEase reporting structure needs improvement, especially the availability report, which is weak. It should be generated automatically with minimal human intervention and should be exportable as a PDF. Besides that, an integrated PDF export feature for reports is necessary. Also, the alert mechanism and graphing mechanism need to be integrated properly into Nagios Core. Currently, integrating these requires advanced Linux knowledge. Integration of more visualization tools like Grafana and Prometheus for better graphing and visualization is also recommended.
Read full review
Abhishek Bhosle - PeerSpot reviewer
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We mostly use Nagios Core to integrate with Python and Bash Script."
"Key features include the GUI interface, its notification capabilities, and the real-time reporting."
"Nagios Core is stable."
"The notifications are definitely one of the most valuable features of Nagios Core. We know what to look for and what to expect when things are down."
"The most valuable feature of Nagios Core is the ability to check the availability of the server for network connectivity. Additionally, the interface is good."
"Alert calls occur anytime a service goes down or a matrix is difficult and that helps us to quickly restore service and transfer work."
"Nagios Core integrates with tools like Splunk, Datadog, or Dynatrace. It is usually used as a feed to provide more technical information about devices or hosts to another system."
"The most valuable feature is the performance parameters of the system."
More Nagios Core pros
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
 

Cons

"I would like to see a sensor that shows the traffic of a user and what they're doing on the network."
"Nagios Core could improve by adding a user interface. If you want the user interface you have to use Nagios XI."
"I would like to see more training videos."
"The core version is no match for the XI version."
"The dashboard and monitoring features could be improved."
"It is a bit slow due to latency."
"It's not that easy to install the product itself. Also, the UI is a bit hard for regular users to navigate through."
"Bandwidth monitoring is the pain point for me because Nagios Core does not monitor bandwidth effectively like Cacti does."
More Nagios Core cons
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
 

Pricing and Cost Advice

"The Nagios Core (PNP4Nagios + Core) is free and can be setup by Netadmin within a few hours. The only additional cost is the cloud server."
"I would rate the solution's pricing an eight out of ten."
"We have saved a lot of time, money, and effort in reducing disaster times, which is owed to Nagios quick alerting."
"Nagios Core is free to use."
"It's free."
"The enterprise version has technical support. The version we are using is free."
"The product is cheaply priced."
"Nagios Core is an open source solution, and there are no licensing fees."
More Nagios Core pricing and cost advice
"SummitAI IT Management Suite's pricing is a bit expensive."
"The product's cost is average."
"We have a regular license."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
9%
Government
9%
Manufacturing Company
9%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
13%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Nagios Core?
What I like about Nagios Core is that it helps me ensure everything is running smoothly by checking the status of hosts and services.
See all answers
What is your experience regarding pricing and costs for Nagios Core?
Nagios Core is a free and open-source product. We don't charge for the product itself, but we charge for the man-hour costs related to installation, configuration, ongoing operation, and maintenance.
See all answers
What needs improvement with Nagios Core?
The dashboard should be improved. It's very simple. I don't have a very clear or specific suggestion. You can change the skin of the dashboard, however, it's good for me.
See all answers
What do you like most about SummitAI IT Management Suite?
It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
See all answers
What is your experience regarding pricing and costs for SummitAI IT Management Suite?
The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...
See all answers
What needs improvement with SummitAI IT Management Suite?
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
See all answers
 

Comparisons

Icinga vs Nagios Core Logo
Icinga vs Nagios Core
Compared 25% of the time
Nagios XI vs Nagios Core Logo
Nagios XI vs Nagios Core
Compared 17% of the time
Zabbix vs Nagios Core Logo
Zabbix vs Nagios Core
Compared 14% of the time
Centreon vs Nagios Core Logo
Centreon vs Nagios Core
Compared 8% of the time
Checkmk vs Nagios Core Logo
Checkmk vs Nagios Core
Compared 4% of the time
More Nagios Core Competitors
ServiceNow vs SymphonyAI IT Service Management Logo
ServiceNow vs SymphonyAI IT Service Management
Compared 83% of the time
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management Logo
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management
Compared 17% of the time
More SymphonyAI IT Service Management Competitors
 

Product Reports

Buyer's Guide
Nagios Core
May 2025
Nagios Core reportDownload Nagios Core product report
Buyer's Guide
IT Service Management (ITSM)
April 2025
SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
 

Also Known As

No data available
Summus IT Management Suite
 

Overview

This is IT infrastructure monitoring's industry-standard, open-source core. Free without professional support services.

Nagios

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI
 

Sample Customers

Airbnb, Cisco, PayPal, FanDuel
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Buyer's Guide
Network Monitoring Software
April 2025
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.