N-able MSP Manager vs Serviceaide ChangeGear comparison

N-able and Serviceaide are both solutions in the IT Service Management (ITSM) category. N-able is ranked #22 with an average rating of 6.0, while Serviceaide is ranked #29. N-able holds a 1.5% mindshare in ISM, compared to Serviceaide’s 1.6% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

1,562 Views
1,047 Comparison Views

75% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

1,844 Views
1,254 Comparison Views

85% willing to recommend

N-able MSP Manager

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and N-able MSP Manager compete in IT service management. ChangeGear holds an advantage in pricing and support satisfaction, while MSP Manager's features justify its higher cost.

Features: Serviceaide ChangeGear provides comprehensive change management capabilities, customizable workflows, and scalable architecture. N-able MSP Manager offers integrated management tools, advanced automation, and multi-tenant capability.

Room for Improvement: Serviceaide ChangeGear could enhance user interface customization, add mobile platform support, and improve reporting tools. N-able MSP Manager might benefit from reducing initial configuration complexity, enhancing integration flexibility, and providing more intuitive user guidance.

Ease of Deployment and Customer Service: Serviceaide ChangeGear offers straightforward deployment and strong customer support, focusing on integration ease. N-able MSP Manager provides quick cloud-based deployment, although it may require more setup and emphasizes rapid scalability.

Pricing and ROI: Serviceaide ChangeGear is cost-effective with transparent pricing and quick ROI. N-able MSP Manager has a higher price but offers a comprehensive feature set, potentially justifying the cost for extensive IT management needs.

To learn more, read our detailed N-able MSP Manager vs. Serviceaide ChangeGear Report (Updated: May 2026).

Buyer's Guide

N-able MSP Manager vs. Serviceaide ChangeGear

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

24th

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of N-able MSP Manager is 1.5%, up from 0.6% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
N-able MSP Manager	1.5%
Serviceaide ChangeGear	1.6%
Other	96.9%

IT Service Management (ITSM)

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Don't get scared of the price tag because it's definitely worth it."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"I am impressed with the tool's integration with our mail system."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"We are an MSP, and for what we do, we have one centralized dashboard, and even though we're a small IT team, we can manage a ton of clients with a lot of automated processes, even for patch management."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"The solution is a highly mature product, and because of this, it can stand up to any other product on the market."

"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."

"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."

"It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7."

"This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc."

"Improved the effectiveness of my Service Desk Team and improved the SLA timing."

"It’s provided self-service and automation, notifications, and reporting, and it’s good on a day-to-day and macro perspective."

"The ability to add Additional Information Screens on the fly."

More Serviceaide ChangeGear pros

Cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be."

"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."

"Flexibility to customize."

"Their service management application needs a lot of work."

"It loses points because it’s not GUI enough, too code-y."

"Importing data with relations is difficult and could be better."

"We have been seeing a little bit of latency here and there, but we haven't been able to identify it."

"When tickets are closed occasionally, it is quite hard to reopen it, which will cause lost-tickets."

"We had a lot of issues with non-Windows servers during implementation."

More Serviceaide ChangeGear cons

Pricing and Cost Advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

18%

Computer Software Company

Manufacturing Company

Comms Service Provider

Construction Company

15%

Comms Service Provider

Financial Services Firm

Religious Institution

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Product Reports

Buyer's Guide

N-able MSP Manager

April 2026

Download N-able MSP Manager product report

Buyer's Guide

IT Service Management (ITSM)

April 2026

Download Serviceaide ChangeGear product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

N-able MSP Manager provides centralized tool integration and ticket management, improving remote access, task scheduling, and file transfers. Features like real-time reporting and Passportal integration enhance performance for MSPs.

N-able MSP Manager supports Managed Service Providers with remote management, patch management, encryption, and network monitoring. It seamlessly integrates with ticketing systems such as RMM Insight and N-central. The SaaS platform ensures automatic updates, and features like automatic ticket creation and time-tracking optimize operations. Some challenges include reporting, agent deployment via Group Policy, and improving customization, particularly in Microsoft environments.

What are the key features of N-able MSP Manager?

Centralized Portal: Enables seamless tool integration and efficient ticket management.
Remote Access: Facilitates easy task scheduling and file transfers without RDP logins.
Real-Time Reporting: Offers network reporting with multi-tenant capability for better decision-making.
Customizable SLAs: Enhances service management tailored to client needs.
Passportal Integration: Provides quick and secure credential access.

What should users evaluate in reviews?

Operational Efficiency: Look for improvements in remote management and integration ease.
Cost-Benefit: Assess functionality versus cost compared to alternatives.
SaaS Advantages: Continuous updates and support without manual intervention.
Task Optimization: Review features like time-tracking and task assignment accuracy.

N-able MSP Manager is often implemented in industries requiring robust remote management and network monitoring. Managed Service Providers leverage its integration capabilities for streamlined operations, while sectors needing complex contract management might encounter translation challenges in technical implementations.

N-able

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?

Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
Automation: Automates routine tasks to improve efficiency and reduce human error.
Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.

What benefits or ROI can users expect?

Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
Scalability: Supports business growth with adaptable and scalable processes.
Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Oakwood Systems Group

Buyer's Guide

N-able MSP Manager vs. Serviceaide ChangeGear

May 2026

Free Report: N-able MSP Manager vs. Serviceaide ChangeGear

Find out what your peers are saying about N-able MSP Manager vs. Serviceaide ChangeGear and other solutions. Updated: May 2026.

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