N-able MSP Manager vs Serviceaide ChangeGear comparison

N-able and Serviceaide are both solutions in the IT Service Management (ITSM) category. N-able is ranked #22 with an average rating of 6.0, while Serviceaide is ranked #32. N-able holds a 1.3% mindshare in ISM, compared to Serviceaide’s 1.1% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

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507 Comparison Views

75% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

736 Views
456 Comparison Views

85% willing to recommend

N-able MSP Manager

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and N-able MSP Manager compete in IT service management. ChangeGear holds an advantage in pricing and support satisfaction, while MSP Manager's features justify its higher cost.

Features: Serviceaide ChangeGear provides comprehensive change management capabilities, customizable workflows, and scalable architecture. N-able MSP Manager offers integrated management tools, advanced automation, and multi-tenant capability.

Room for Improvement: Serviceaide ChangeGear could enhance user interface customization, add mobile platform support, and improve reporting tools. N-able MSP Manager might benefit from reducing initial configuration complexity, enhancing integration flexibility, and providing more intuitive user guidance.

Ease of Deployment and Customer Service: Serviceaide ChangeGear offers straightforward deployment and strong customer support, focusing on integration ease. N-able MSP Manager provides quick cloud-based deployment, although it may require more setup and emphasizes rapid scalability.

Pricing and ROI: Serviceaide ChangeGear is cost-effective with transparent pricing and quick ROI. N-able MSP Manager has a higher price but offers a comprehensive feature set, potentially justifying the cost for extensive IT management needs.

To learn more, read our detailed N-able MSP Manager vs. Serviceaide ChangeGear Report (Updated: January 2026).

Buyer's Guide

N-able MSP Manager vs. Serviceaide ChangeGear

January 2026

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

31st

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of N-able MSP Manager is 1.3%, up from 0.7% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.3%
Serviceaide ChangeGear	1.1%
Other	97.6%

IT Service Management (ITSM)

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"I am impressed with the tool's integration with our mail system."

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

Information not available

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Comparisons

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Compared 39% of the time

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Product Reports

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Serviceaide ChangeGear product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Oakwood Systems Group

Buyer's Guide

N-able MSP Manager vs. Serviceaide ChangeGear

January 2026

Free Report: N-able MSP Manager vs. Serviceaide ChangeGear

Find out what your peers are saying about N-able MSP Manager vs. Serviceaide ChangeGear and other solutions. Updated: January 2026.

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