We performed a comparison between Motadata ServiceOps and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
Earn 20 points
Motadata ServiceOps is ranked 36th in IT Service Management (ITSM) while Samanage is ranked 25th in IT Service Management (ITSM) with 3 reviews. Motadata ServiceOps is rated 6.0, while Samanage is rated 7.6. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Motadata ServiceOps is most compared with ServiceNow, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
