Pega CRM vs monday.com comparison

monday.com and Pega are both solutions in the CRM category. monday.com is ranked #7 with an average rating of 8.4, while Pega is ranked #16 with an average rating of 7.6. monday.com holds a 1.9% mindshare in CRM, compared to Pega’s 0.7% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

monday.com

Read 227 monday.com reviews

4,891 Views
1,907 Comparison Views

98% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

927 Views
630 Comparison Views

100% willing to recommend

monday.com

Pega CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 5, 2025

Pega CRM and monday.com operate in the CRM and work management space. While monday.com is preferred for its pricing and ease of deployment, Pega CRM is recognized for its advanced features and customization.

Features: Pega CRM offers significant automation with AI analytics, out-of-the-box workflows, and enterprise-scale process automation. monday.com provides user-friendly visual task tracking, flexible workflows, and comprehensive project management tools.

Room for Improvement: Pega CRM could streamline its complex setup process and reduce initial costs. monday.com could enhance monitoring capabilities, improve granularity in task management, and offer more integrations.

Ease of Deployment and Customer Service: Pega CRM requires a complex and tailored setup with strong support for deployment. monday.com focuses on quick and simple integration, supported by responsive customer service.

Pricing and ROI: Pega CRM involves higher setup costs but aims for substantial ROI through efficiencies. monday.com offers more affordable pricing, targeting ROI through team productivity.

To learn more, read our detailed Pega CRM vs. monday.com Report (Updated: September 2025).

Buyer's Guide

Pega CRM vs. monday.com

September 2025

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Helped 872,019 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

monday.com

Ranking in CRM

7th

Average Rating

9.4

Reviews Sentiment

7.4

Number of Reviews

227

Ranking in other categories

Project Portfolio Management (6th), Project Management Software (2nd), Marketing Management (6th), Opportunity Management (5th)

Pega CRM

Ranking in CRM

16th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of monday.com is 1.9%, down from 4.4% compared to the previous year. The mindshare of Pega CRM is 0.7%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
monday.com for Enterprise	1.9%
Pega CRM	0.7%
Other	97.4%

CRM

Featured Reviews

Alan Chiou

PM at Galaxy Software Services

User-friendly interface simplifies project management but it requires stable connectivity

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues. The need for…

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The way everyone can work together is fantastic."

"The user experience of Monday.com is exceptional."

"The reminder function and tagging function work really well."

"I don't really use the tool's advanced features, but I think it is quite convenient that I can just link the remaining timeline to calculate the set of end dates and the start dates."

"Marking the status of deliverables is the most useful aspect."

"The team follow-up is really easy to do with just one click."

"The product gives the whole team an overall view of the status of every single project that we develop, alongside budget management and support triage."

"The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online."

More monday.com pros

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The solution is very easy to use."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The product's deployment phase was easy."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The case management feature is really valuable."

More Pega CRM pros

Cons

"The mobile app is not as user-friendly and as adaptable as I'd like it to be."

"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."

"It has more limitations than we expected."

"The tabs (color coding) featured is great for distinguishing different areas of our workflow."

"We would love it if the system could communicate with our accounting system, QuickBooks."

"We would like to have less downtime as it happens now and then!"

"We'd like more automation."

"Though it offers full customizability, the table is an area where the product's performance is not quite up to the mark."

More monday.com cons

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"They should enable the data-driven streaming feature inside it."

"The solution has room for improvement around decisional and real-time data analysis."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The UI is lagging and needs to be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

More Pega CRM cons

Pricing and Cost Advice

"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."

"The price is reasonable for the number of users we have."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."

"I wasn't involved with the licensing, but I believe it's negotiable."

"I am using its free version."

"The pricing is totally fair. I don't have any issues with it."

"The licensing cost is not that high for monday.com. However, if you need an implementer, the cost is high because there aren't so many monday.com professionals."

More monday.com pricing and cost advice

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Government

Financial Services Firm

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	177
Midsize Enterprise	25
Large Enterprise	21

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What do you like most about monday.com?

The product's initial setup phase was straightforward.

See all answers

What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

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Product Reports

Buyer's Guide

monday.com

October 2025

Download monday.com product report

Buyer's Guide

Pega CRM

October 2025

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Pega CRM vs. monday.com

September 2025

Free Report: Pega CRM vs. monday.com

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