Pega CRM vs monday.com for Enterprise comparison

monday.com and Pega are both solutions in the CRM category. monday.com is ranked #4 with an average rating of 8.3, while Pega is ranked #17 with an average rating of 7.7. monday.com holds a 3.5% mindshare in CRM, compared to Pega’s 1.4% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

monday.com for Enterprise

Read 227 monday.com for Enterprise reviews

4,673 Views
1,963 Comparison Views

98% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

876 Views
561 Comparison Views

100% willing to recommend

monday.com for Enterprise

Pega CRM

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Executive SummaryUpdated on Jul 31, 2025

Pega CRM and monday.com for Enterprise serve in the CRM and project management sectors, respectively. Pega CRM has advanced automation and process management features, while monday.com offers a flexible workspace and easier integrations for collaborative work.

Features: Pega CRM focuses on automation, customer engagement, and analytics, offering enterprises deep CRM functionalities. Monday.com for Enterprise emphasizes project management with customizable workflows and task tracking, ideal for teams needing flexible tools.

Room for Improvement: Pega CRM could enhance its integration options and simplify its user interface. Improvements in setup complexity and real-time collaboration tools could greatly benefit users. Monday.com might improve by offering more detailed CRM tools, enhancing complex workflow capabilities, and expanding customer support services for larger enterprises.

Ease Of Deployment and Customer Service: Pega CRM provides a structured, customizable deployment process for complex CRM needs, combined with strong support for intricate solutions. Monday.com is noted for its quick setup and simple adoption, appealing to teams focused on ease of use, with accessible support.

Pricing and ROI: Pega CRM requires a higher initial investment linked to its comprehensive CRM features, rendering significant ROI for those needing detailed CRM processes over time. Monday.com offers a more cost-effective start, delivering immediate ROI for organizations prioritizing efficient project management with lower upfront costs.

To learn more, read our detailed Pega CRM vs. monday.com for Enterprise Report (Updated: July 2025).

Buyer's Guide

Pega CRM vs. monday.com for Enterprise

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

monday.com for Enterprise

Ranking in CRM

4th

Average Rating

9.4

Reviews Sentiment

7.4

Number of Reviews

227

Ranking in other categories

Project Portfolio Management (6th), Project Management Software (4th), Marketing Management (5th), Opportunity Management (4th)

Pega CRM

Ranking in CRM

17th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of monday.com for Enterprise is 3.5%, down from 4.4% compared to the previous year. The mindshare of Pega CRM is 1.4%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Alan Chiou

PM at Galaxy Software Services

User-friendly interface simplifies project management but it requires stable connectivity

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues. The need for…

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The sub-items have been incredibly helpful."

"My Work helps us really, truly see what is on our plate for a given day in a task list form - we did not have this capability before."

"It is nice that you can color code everything."

"The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online."

"Automation is great."

"The most valuable aspect is tagging certain employees for certain tasks."

"I love the automation and level of customization available for the automation."

"I like the update feature. It's almost like you can replace email with it. You can communicate on a particular item within monday.com, and then you can see the history of who commented, when they commented, what they said, and the reply to what they said. It's much easier to follow up on a particular item than have a thousand emails going back and forth. In a big project, you can usually have a ton of emails. If you use monday.com as a communication tool, you can almost eliminate email and have better tracking on what was done, when it was done, and what was said about the items. That's probably my favorite feature."

More monday.com for Enterprise pros

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The product's deployment phase was easy."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The case management feature is really valuable."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

More Pega CRM pros

Cons

"We'd like more automation."

"The Graphic User Interface (GUI) needs improvement."

"I wish there were better notifications and dashboard views with analytics around the status of projects, etc."

"A part that could be improved is notifications, as we receive quite a lot of them. We struggled to limit the number of emails that we were not part of... If we could mute emails for projects that we are only following but not necessarily working directly on, that would make a huge difference."

"I wish there was an option to pay for one-on-one technical assistance rather than watch tutorial videos."

"In my initial exposure to the interface, I did not find it to be very user-friendly."

"Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful."

"Some boards are just buggy."

More monday.com for Enterprise cons

"The UI is lagging and needs to be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"The solution has room for improvement around decisional and real-time data analysis."

"The UI should be improved."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"They should enable the data-driven streaming feature inside it."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

More Pega CRM cons

Pricing and Cost Advice

"It was fairly reasonable. For everything we were using it for, it was fairly reasonable."

"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"The pricing of monday.com is worth it."

"The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."

"The pricing is totally fair. I don't have any issues with it."

"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."

"The price is reasonable for the number of users we have."

More monday.com for Enterprise pricing and cost advice

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Government

Financial Services Firm

26%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What do you like most about monday.com?

The product's initial setup phase was straightforward.

See all answers

What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

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What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

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Product Reports

Buyer's Guide

monday.com for Enterprise

August 2025

Download monday.com for Enterprise product report

Buyer's Guide

Pega CRM

August 2025

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

Monday.com for Enterprise is designed to enhance task tracking, notifications, and project overview, offering customizable dashboards and flexible integrations for efficient management across diverse teams.

Monday.com for Enterprise is a powerful tool for task and project management, offering automation to streamline processes and customizable dashboards for comprehensive project views. Built for ease of use, it supports collaborative features like file sharing and board customization, which facilitate effective communication and workflow optimization. While it provides robust templates and views such as Gantt charts and Kanban for seamless operations, users note room for improvement in performance, responsiveness, and integration capabilities.

What are the key features of Monday.com for Enterprise?

Automation: Enhances efficiency in task tracking and notifications.
Customizable Dashboards: Provides comprehensive project views for better decision-making.
Task and Timeline Management: Intuitive tools for managing projects effectively.
Collaborative Project Management: Features like file sharing and board customization.
Robust Templates and Views: Offers Gantt charts and Kanban for streamlined operations.

What benefits and ROI can users expect?

User-Friendly Interface: Easy navigation and management features.
Flexible Integrations: Supports a wide range of third-party tools.
Workflow Optimization: Customizable workflows tailored to specific business needs.
Communication Enhancement: Facilitates efficient collaborative communication.

Monday.com for Enterprise is applied across sectors like marketing, HR, construction, and software development for CRM, resource management, and remote collaboration. It aids teams with timeline tracking, automated workflows, and efficient task delegation, emphasizing user-friendly design and adaptable integration capabilities.

monday.com

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Pega CRM vs. monday.com for Enterprise

July 2025

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