Try our new research platform with insights from 80,000+ expert users

Microsoft Windows Server Update Services vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.8
Windows Server Update Services automates updates, reducing costs and crashes, while requiring minimal management due to its cloud-native design.
Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
If they have some bundle options to pay less for more, we will get it and use it.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
 

Customer Service

Sentiment score
4.5
Windows Server Update Services support varies, with some praising it and others citing delays and complex processes.
Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
Premium support does not have any benefits.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
There was a time when contacting the support agency was more straightforward.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
 

Scalability Issues

Sentiment score
5.7
Microsoft Windows Server Update Services is scalable and integrates well, but faces performance issues in large deployments.
Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
To go beyond this, shifting to SCCM is advisable.
I would rate the scalability of NinjaOne as ten out of ten.
The scalability of NinjaOne is good; we can add more as we grow.
The design suggests it is scalable.
 

Stability Issues

Sentiment score
4.9
Microsoft Windows Server Update Services is highly stable and reliable, with occasional minor issues but generally trusted by users.
Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
I would rate the stability a ten out of ten.
 

Room For Improvement

Users seek enhancements in WSUS's GUI, reporting, patch management, integration, stability, automation, documentation, and performance for better usability.
NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress.
I would like the updates to be less often and more rarely because they have a high impact on our team.
Security and reporting, including business intelligence tools, are adequate.
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
 

Setup Cost

Windows Server Update Services is free but additional server licensing and deployment costs may impact budgeting for smaller enterprises.
NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
It's a free service.
It's free.
The pricing for NinjaOne is appropriate for small companies.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
 

Valuable Features

Microsoft Windows Server Update Services simplifies update management with AD integration, centralized deployment, policy control, automation, and scalability.
NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
The ease of use and efficient reporting contribute significantly to my overall productivity.
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Patch management is indeed valuable, however, the process to achieve it could be improved.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
 

Categories and Ranking

Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
52
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Patch Management
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
19
Ranking in other categories
Network Monitoring Software (31st), Server Monitoring (7th), IT Service Management (ITSM) (9th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)
 

Mindshare comparison

As of October 2025, in the Patch Management category, the mindshare of Microsoft Windows Server Update Services is 5.0%, down from 9.1% compared to the previous year. The mindshare of NinjaOne is 9.6%, up from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Microsoft Windows Server Update Services5.0%
NinjaOne9.6%
Other85.4%
Patch Management
 

Featured Reviews

DilipMishra - PeerSpot reviewer
Manages security and compliance effectively for small to medium organizations
Microsoft Windows Server Update Services should improve its patching solution by providing offline patches because most customers are not willing to provide direct internet access to Microsoft cloud and don't want to expose their workstations through the internet. In those situations, Microsoft has limitations; most patches are totally dependent on internet access and they are not providing offline patches. Microsoft Windows Server Update Services is lacking detailed information such as different patch information, CVSS values, and an approval mechanism; some are giving classification wise, and some are giving product wise. Microsoft Windows Server Update Services does not provide detailed patching information. Individual machine-wise details are available, but for any centralized deployment, that is not available. It is only available on the WSUS server which has its limitations.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
report
Use our free recommendation engine to learn which Patch Management solutions are best for your needs.
872,778 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Government
10%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
13%
Government
7%
Comms Service Provider
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise23
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
Regarding the cost, Microsoft Windows Server Update Services is reasonable.
What needs improvement with Microsoft Windows Server Update Services?
I wouldn't say any of the update services have great features. The only real advantage I have for having Microsoft Windows Server Update Services is if I know or have been informed of a bad update ...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Also Known As

Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
No data available
 

Overview

 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Find out what your peers are saying about Microsoft Windows Server Update Services vs. NinjaOne and other solutions. Updated: September 2025.
872,778 professionals have used our research since 2012.