We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"There is value in being able to collect and compare information in real-time to present alternatives for correcting vulnerabilities."
"The initial setup is very simple."
"The scalability is good."
"You can easily connect Power Apps with other databases, like Excel, SharePoint, SQL, etc."
"The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility."
"The support is the most valuable feature."
"It’s a stable product."
"Ability to generate QR codes and scan barcodes."
"I like that it's always up and running."
"I have found that sorting and grouping functions are particularly useful."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"The solution's initial setup process is easy."
"The workflow makes things extremely efficient and it improves effectiveness."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"The flexibility and the user interface need improvement."
"The set up of the solution could be simpler."
"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
"It has to improve the threshold limit where it can handle data beyond 5000 items."
"The solution is evolving very fast and every month new features are introduced. Sometimes it's difficult to catch up with all the evolution that's happening. I had to focus on Power BI for a while and left PowerApps at the side for a couple of months and when I came back, it had changed its interface and moved components around."
"Can be improved to cater to complex developments."
"There is room for improvement in error handling and debugging."
"One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
"Integration capabilities can improve."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The ability to embed help information onto the screens."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Mendix, Oracle Application Express (APEX), Appian, OutSystems and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.