LeanIX vs ServiceNow comparison

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LeanIX

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about SAP LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management.

To learn more, read our detailed Enterprise Architecture Management Report (Updated: July 2025).

Enterprise Architecture Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LeanIX

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (1st)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

223

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

LeanIX and ServiceNow aren’t in the same category and serve different purposes. LeanIX is designed for Enterprise Architecture Management and holds a mindshare of 15.8%, up 14.7% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.

Enterprise Architecture Management

IT Service Management (ITSM)

Q&A Highlights

AnaCosta

Trainee at a university with 501-1,000 employees

Feb 13, 2025

Is it possible to integrate ServiceNow with LeanIX?

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

A platform that facilitates efficient IT architecture management and integration, improving organizational coordination and decision-making

Featured Reviews

Umit Sengul

Enterprise Architect at E.ON

LeanIX is primarily used to create and manage architectural models, link capabilities, activities, and products and generate comprehensive reports. It serves as a central platform for overseeing the IT landscape within EON, a large organization, streamlining operations and enhancing governance…

Read full review

Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can develop a report and then do a presentation, or develop a report and some other diagrams and then put them all in one presentation, and from there, I can present things directly, so there is no need to move images."

"For the reporting capabilities, LeanIX provides dashboards for different levels, including CXO dashboards. There are plenty of dashboards for reporting."

"We've been able to develop some nice looking reports, and the dashboard's capability to map is very easy compared to Enterprise Architect."

"LeanIX has a great application information architecture."

"Interfaces well with downstream systems of data."

"I like the tool’s integration and maps."

"The most valuable features are the clean user interface and the fact sheet feature in Application Portfolio Management. The tool integrates well with ServiceNow, which is the usual CMDB platform."

"My favorite feature of LeanIX is its ability to induct attribute-driven surveys."

More LeanIX pros

"The solution's initial setup process is easy."

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

"ServiceNow provides quite good insights about what is happening in the organization."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."

"It is robust and very user-friendly."

"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."

"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."

More ServiceNow pros

Cons

"Another area for improvement is that when you're starting to look into more advanced information, using the solution's APIs and its customizations, documentation for that specific aspect is not very good. There is not too much support built into the offering for that aspect, for a developer."

"They're probably positioned pretty well. I hope that they would not focus that much on the business architecture, and they would focus more on the overall cloud strategy and how we can leverage multi-cloud and transition back and forth from other cloud providers. With a lot of current vendors, you get locked in with one cloud, and then you try to migrate to someone else, and it becomes very problematic. What they need to do is to look at the overall data strategy, and they probably need to amplify their data strategy, especially around multi-cloud."

"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."

"What would make LeanIX better is more variety in terms of reporting, and more flexibility with its data importing feature."

"LeanIX experiences a lot of server timeouts. Nearly every transaction needs to be done twice due to these issues."

"LeanIX has limited in-build diagramming capabilities, requiring the purchase of another tool. That is the main drawback of LeanIX because they don't have a built-in add-on product for diagramming."

"The whole integration architecture view of interfaces/data exchange could be improved."

"The initial setup has room for improvement."

More LeanIX cons

"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."

"It's too complicated and there are too many options."

"Complexities in the organization made the initial deployment complex."

"System deployment and automation capabilities could be within the platform, similar to competitors."

"I would like to see Advanced Intelligent Automation."

"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."

More ServiceNow cons

Pricing and Cost Advice

"I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."

"It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications."

"There is a sweet spot of where they need to be on pricing right now. They could go up a little bit in pricing, but it has to do with the cost savings, and it has to do with the practitioners using it. I use it where I get cost savings and I can justify it, but they probably have the ability to flex a 10% up channel on their sales on that. So, they could increase their settle price, not their offering price, when they sell. They can probably hold that up a little bit higher than it is because there are cost savings that we can drive from it."

"The pricing is very good. We definitely get good value for the money."

"As the tool is cloud-based, its cost is more affordable."

"The solution's pricing is based on a licensing model that is competitive and in line with other products."

"LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."

"The tool needs to include more flexible licensing options. We do not use the tool all the time. So pricing should be considered only when we use the tool."

"The cost is quite high."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"The licensing expenses are excessively high."

"This is a pretty expensive product, so the licensing could be better."

"The price of this solution is expensive."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

More ServiceNow pricing and cost advice

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Answers from the Community

AnaCosta

Trainee at a university with 501-1,000 employees

Feb 13, 2025

Is it possible to integrate ServiceNow with LeanIX?

Bizzdesign has a ServiceNow integration that is available on the SNOW App Store - this blog will explain how you can use the power of both platforms to design strategic technology roadmaps to drive digital transformation, IT estate modernization and cloud transformation for your enterprise. - ServiceNow APM and Bizzdesign to win at Digital Transformation

2 out of 5 answers

Jairo Willian Pereira

Information Security Manager at a retailer with 10,001+ employees

Jan 4, 2022

IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.

Read full answer

KevinO'Rourke

President at CloseReach Ltd.

Jan 4, 2022

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

Read full answer

See all 5 answers

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

12%

Computer Software Company

10%

Government

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?

Hi @Cheryl Joseph Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then Le...

What do you like most about LeanIX?

The ability to import data and generate reports from it. That's where its power lies.

What is your experience regarding pricing and costs for LeanIX?

LeanIX pricing ranges from moderate to high. Our usage and costs depend on the number of applications, and as the number of applications grows, so does the cost. We have aligned our usage with appl...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Sparx Systems Enterprise Architect vs LeanIX

Comparisons

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Compared 7% of the time

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Compared 7% of the time

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Compared 7% of the time

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Compared 6% of the time

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Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 4% of the time

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Product Reports

LeanIX

Download LeanIX product report

Download ServiceNow product report

Overview

LeanIX delivers collaborative Enterprise Architecture designed for modern IT. Our open, data-driven architecture management model helps organizations adapt to the evolving demands of digital. From agile to multi-cloud and beyond, architecture teams using LeanIX have the power to strategically support the business and report 45% reduction in time to value delivery. More than 90,000 users across enterprises worldwide rely on LeanIX to manage their IT landscape, including adidas, Bosch, 7Eleven, and Zalando.

SAP LeanIX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

adidas, Bosch, Chico's, Haworth, Helvetia, KuKa, Osram, Telekom, TUI, Santander, Swarovski, Vaillant, 7Eleven, and Zalando.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Enterprise Architecture Management