Feb 13, 2025
Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....
Find out what your peers are saying about SAP LeanIX, Sparx Systems, Quest Software and others in Enterprise Architecture Management.
In 24 months, after you've deployed the tool and you've got a lot of good validated data, you're probably looking at consolidating and saving your organization ongoing savings that is equatable to how much the tool would cost you on a yearly basis.
The ROI is seen more on the optimization side and the ability to map applications comprehensively rather than direct cost savings.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The support includes engagement from Technical Advisable Management, who helps us understand and utilize new product features effectively.
Sometimes the challenges with the first level that you actually speak to, they don't understand the problem.
For support, I'll probably give them a seven.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
I've never seen any issues with being able to scale up or scale down the capabilities of the solution at all.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
We've had issues where we've had to go back to SAP and ask for help with issues that we've had with core capabilities that were supposed to be there but weren't working.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
They should implement their ticketing system natively within the application instead of relying on email.
A default framework would provide a base that organizations can quickly adopt and customize, reducing the time and effort spent on adoption.
The challenge with support was probably the response time.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
It cost me $91,000 a year for 300 applications.
Our usage and costs depend on the number of applications, and as the number of applications grows, so does the cost.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
It ensures cost optimization by identifying duplicate applications and stopping unnecessary application onboarding.
Being able to do the lineage all the way through so that each one of those you can pull them out into their component parts to determine exactly which areas you need to resolve, fix, plan, or build a strategy around.
When you align it or map it to your business capabilities, this is how you identify duplication of technologies in your business.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Market Share (%) |
|---|---|
| LeanIX | 13.1% |
| Sparx Systems Enterprise Architect | 11.3% |
| erwin Data Modeler | 8.8% |
| Other | 66.8% |
| Product | Market Share (%) |
|---|---|
| ServiceNow | 21.0% |
| JIRA Service Management | 8.7% |
| BMC Helix ITSM | 8.1% |
| Other | 62.2% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 164 |
SAP LeanIX provides enterprise architecture solutions that modernize IT and transform businesses, integrating AI-enriched, SaaS tools to enhance architecture visualization and evolution.
Embracing a comprehensive approach, SAP LeanIX supports organizations globally with tools that foster IT landscape optimization and forward-looking architecture creation. It offers solutions for real-time IT overviews, risk management, and architectural planning. These capabilities ensure that enterprises have the flexibility and insights needed to maximize their business impact and align their IT strategies with their organizational goals. SAP LeanIX is recognized for its ease of use, flexible reporting, and the ability to seamlessly integrate various data sources.
What features define SAP LeanIX?SAP LeanIX is implemented across industries to enhance enterprise architecture, application portfolio management, and business capability mapping. Its use extends into cloud governance, data flow analysis, and integration architecture, allowing multiple organizations to improve operational visibility and strategic planning. It also enables cataloging systems and app rationalization while linking capabilities for improved lifecycle management.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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