We performed a comparison between Microsoft Dynamics CRM, Oracle CX Sales, and Oracle Fusion Service based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"Multifeatured CRM software with good stability and scalability."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The initial setup is pretty straightforward."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The integration with other systems is easy."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The lead and opportunity management features are valuable."
"the Oracle CX Sales Eloqua module is very useful."
"The solution integrates well."
"It is stable and scalable, and their support has been very responsive."
"Stable and scalable with good technical support."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The solution changes the way clients work to make it easier and faster."
"The service management features are valuable."
"Oracle Service Cloud could improve the integration for older platforms."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The most valuable feature of the solution is that customers can easily understand it."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"It would be better if it were more secure."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The price of Microsoft Dynamics CRM could improve."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"From my experience, the solution's tech support could improve with a quicker response time."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"You can get disconnected if you do not have a strong, reliable internet connection."
"Support is very poor."
"The interface of Oracle CX Sales could be more user-friendly."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"The tool must allow developers to check logs."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"Lacks the ability to deploy custom code for customization."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The user experience has to be much better."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The UI experience needs refinement to enhance user-friendliness."
"The product's option to upload payroll data doesn't work seamlessly."
