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Microsoft Active Directory vs Microsoft Entra ID comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Cisco Duo enhances security, reduces costs, streamlines processes, and supports remote work, offering significant ROI and peace of mind.
Sentiment score
4.4
Microsoft Active Directory enhances efficiency and access control, providing value through centralized management despite lacking direct ROI calculation.
Sentiment score
7.2
Microsoft Entra ID offers cost savings, improved security, streamlined management, and enhanced user satisfaction, positively impacting organizations financially.
We were able to implement zero trust extremely quickly because of the platform and its ongoing developments, including Cisco Duo Network Gateway, which enabled that transition to zero trust extremely quickly.
Global Associate Director, Services at a leisure / travel company with 1,001-5,000 employees
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
Director at a tech vendor with 10,001+ employees
The biggest return on investment was the ease of use for the end users to have that secondary authentication when logging into the critical systems.
Manager, Data Center at a real estate/law firm with 11-50 employees
The solution is really time-saving since I don't need to create users in each server or system manually, and user access control is streamlined.
Senior Consutant at HCLSoftware
We leverage existing licensing, like Windows Server or SQL, and hybrid benefits, and our sales and marketing teams benefit from co-selling and partnership advantages.
Cloud Engineer at Med Tech Solutions
We get a return from not needing to pay other vendors to do what we already had from Microsoft, which was better than the competition.
Lead Architect, Chief Technology Officer Office at a tech services company with 51-200 employees
By eliminating the need for multiple VPN channels and enabling direct work from Azure servers, we have achieved approximately 30% efficiency savings.
Infrastructure Specialist at Renova AB
 

Customer Service

Sentiment score
6.8
Cisco Duo support is praised for quick responses and knowledgeable staff, with generally positive user experiences and varied ratings.
Sentiment score
5.5
Microsoft Active Directory support is inconsistent, with varying response quality, reliance on online resources, and better service via premium options.
Sentiment score
6.3
Microsoft Entra ID support quality varies, with premium and global plans offering better assistance, yet challenges with delays persist.
They got back to us quickly, were nice, and gave us what we needed.
Infrastructure Engineer at a government with 501-1,000 employees
I would rate their support 10 out of 10.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
Information Technology Contractor at Insight global
Support documents are available on the internet in every language.
Owner at a computer software company with 1-10 employees
If you purchase retail, the support will be more difficult because they will assess the priority or rating from the customer.
IT Operations & Security at veris
Sometimes support takes long to engage and resolve, extending over weeks or even months.
Senior Consutant at HCLSoftware
The actual support when you get to that level is a ten out of ten.
Senior Consultant at Convergeone
There are immediate answers to any issues that arise with great knowledge and a deep understanding of the product and business needs.
Lead Architect, Chief Technology Officer Office at a tech services company with 51-200 employees
They usually try to deflect, buy time, and often do not address the problem immediately.
Security Engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
Cisco Duo offers scalable and flexible solutions, easily expanding with organizations' growth through cloud infrastructure and simple licensing.
Sentiment score
6.2
Microsoft Active Directory is scalable and integrates well, but faces challenges at larger scales, suggesting hybrid solutions.
Sentiment score
7.7
Microsoft Entra ID efficiently scales for any enterprise size, seamlessly integrating with systems while managing growing user demands effectively.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
Information Technology Contractor at Insight global
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Manager, Customer Success at SRC.SI sistemske integracije d.o.o.
Cisco Duo is scalable for organizational growth.
Technical Consultant at a tech vendor with 10,001+ employees
Microsoft Active Directory scales effectively; I don't foresee any issues with that at all.
Network Security Administrator at a retailer with 51-200 employees
Microsoft Entra ID meets our needs better, especially when discussing integration.
Microsoft 365 Security & Compliance Practice Lead at Invoke
Integrating seamlessly with Microsoft services like Microsoft 365, Azure, and other Microsoft platforms, while also supporting integration with thousands of third-party applications such as Salesforce, ServiceNow, and Google Workspace using standards including SAML, OAuth, and OpenID Connect.
Sr.Technical Support Executive at DigitalTrack Solution Private Limited
We experienced no scalability issues with Microsoft Entra ID.
Technical architect at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Cisco Duo offers strong reliability, high performance, seamless integration, and consistently high stability ratings for authentication tasks.
Sentiment score
6.4
Microsoft Active Directory is praised for its stability and reliability, with minor issues not significantly affecting performance.
Sentiment score
7.8
Microsoft Entra ID offers stable, reliable service with high uptime, occasional minor issues, and frequent updates for enhanced enterprise performance.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
Senior Engineer at Frontline Fighter Ltd
The stability has been excellent.
Manager, Customer Success at SRC.SI sistemske integracije d.o.o.
I did not notice any downtime or crashes with Cisco Duo.
CTO at Red IT Solutions
If you meet the installation requirements from Microsoft, it will be very stable.
IT Operations & Security at veris
With multiple domain controllers, stability is ensured.
Senior Consutant at HCLSoftware
I've been working with Microsoft Active Directory for over 3 years, and we've had no problems.
Network Security Administrator at a retailer with 51-200 employees
It's a critical solution that we can't do without.
Cloud Principal & Infrastructure Specialist at a financial services firm with 1,001-5,000 employees
I haven't experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
Director, Modern Workplace at a legal firm with 1,001-5,000 employees
I have not experienced any downtime, crashes, or performance issues with Microsoft Entra ID.
Director Security at a aerospace/defense firm with 10,001+ employees
 

Room For Improvement

Cisco Duo needs better integration, navigation, support, customization, detailed reporting, lower pricing, and reduced authentication delays for user satisfaction.
Microsoft Active Directory needs improvements in usability, integration, security updates, synchronization, setup, reporting, support, scalability, and email group sync.
Microsoft Entra ID faces challenges with integration, user interface complexity, confusing licensing, and requires enhanced support and documentation.
If you don't have internet access, you can't access your computer, only local access is available.
Security and Network Team Lead
It lacks some dynamic identity management features compared to other products such as SailPoint.
Senior Iam Associate at Cognizant
Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.
Network Engineer at a university with 10,001+ employees
Exporting and verifying group memberships require command line scripts, which isn't simple.
Senior Consutant at HCLSoftware
There are some features that need improvements in terms of ease of use and frequency of updates.
Information Technology Specialist at stelios@biolandenergy.com
Sometimes, it can be overly complicated, and when you apply Group Policy in an Active Directory environment, sometimes those settings apply and sometimes they don't.
Network Security Administrator at a retailer with 51-200 employees
A recent incident we dealt with took four months to resolve with a seven-day deadline, which was quite frustrating.
Cloud Principal & Infrastructure Specialist at a financial services firm with 1,001-5,000 employees
Synchronization issues occasionally occur, making it challenging to analyze logs and pinpoint the exact problem.
Senior Nutrition Officer at a manufacturing company with 10,001+ employees
Once you have the connector, there are multiple methods to set up Microsoft Entra ID, but fundamentally, it depends on how you want to integrate your on-premises Active Directory with Azure Active Directory.
Director at a tech services company with 1,001-5,000 employees
 

Setup Cost

Cisco Duo offers flexible pricing and licensing, balancing security benefits with cost-effectiveness for enterprises, despite varying opinions.
Microsoft Active Directory pricing varies by region and model; Azure offers cost-effective solutions for large enterprises despite perceived expense.
Evaluating Microsoft Entra ID involves pricing complexities due to varied licensing, usage costs, and advanced security feature expenses.
The pricing is acceptable to them.
Vice President at Next Info Tech Solutions Inc
Their website lists $3 per month per user for the Essential license.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
Sr. Network Security Engineer at Topnet Internet Services Provider. Riyadh, Saudi A
For the cloud solution in our region, the pricing of Microsoft Active Directory is very high.
Network & Security Section Head/Digital Transformation at a government with 201-500 employees
I consider Microsoft Active Directory expensive because if you buy this thing bundled with the Windows Directory Server, you get five user licenses for about a thousand euros, or a little bit less than this.
Owner at Syntlogo GmbH
The pricing, setup cost, and licensing with Microsoft Active Directory is straightforward; you just buy the server and then have to buy the user CALs.
Network Security Administrator at a retailer with 51-200 employees
We are getting our money's worth.
Cloud Architect at Palmer College of Chiropractic-Davenport
Microsoft sets pricing based on customer demand, adjusting to find the optimal balance between sales volume and profit per unit, similar to how Costco manages product prices.
Owner at Alopex ONE UG
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
Senior Consultant at Convergeone
 

Valuable Features

Cisco Duo offers strong multi-factor authentication and easy integration, enhancing security and efficiency across diverse platforms and environments.
Microsoft Active Directory simplifies management with integration, group policies, and scalable operations across on-premises and cloud environments.
Microsoft Entra ID enhances cloud security and user experience with zero-trust, seamless management, and robust authentication features.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Network Engineer at a educational organization with 501-1,000 employees
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
Vice President at Next Info Tech Solutions Inc
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
Director, Technology at Deer Creek High School
To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings.
IT Operations & Security at veris
One valuable feature is the centralized creation of IDs.
Senior Consutant at HCLSoftware
I can control all the devices in my domain by just changing the group policies in one place.
Information Technology Specialist at stelios@biolandenergy.com
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
Senior Consultant at Convergeone
It's integrated with Microsoft technologies like Authenticator, SSO, and MFA, streamlining operations and creating a seamless environment.
Vice President, Sales & Cloud at Aztek
The granular control, such as preventing logins from specific locations, enhances security significantly.
Cloud Architect at Palmer College of Chiropractic-Davenport
 

Categories and Ranking

Cisco Duo
Sponsored
Ranking in Single Sign-On (SSO)
5th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
163
Ranking in other categories
Authentication Systems (2nd), Access Management (5th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (7th)
Microsoft Active Directory
Ranking in Single Sign-On (SSO)
9th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Active Directory Management (3rd)
Microsoft Entra ID
Ranking in Single Sign-On (SSO)
2nd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
278
Ranking in other categories
Authentication Systems (1st), Identity Management (IM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (1st), Access Management (1st), Microsoft Security Suite (2nd)
 

Mindshare comparison

As of November 2026, in the Single Sign-On (SSO) category, the mindshare of Cisco Duo is 3.2%, down from 4.3% compared to the previous year. The mindshare of Microsoft Active Directory is 2.6%, down from 3.0% compared to the previous year. The mindshare of Microsoft Entra ID is 8.4%, down from 16.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Microsoft Entra ID8.4%
Cisco Duo3.2%
Microsoft Active Directory2.6%
Other85.8%
Single Sign-On (SSO)
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.
Stafin Jacob - PeerSpot reviewer
Microsoft 365 Security & Compliance Practice Lead at Invoke
Identity has become our central gatekeeper and has provided secure single sign-on for all users
Microsoft Entra ID can improve by focusing more on new passwordless methods and becoming a primary adopter. One feature we would like to see is the ability to have security questions for password resets. I know the current capability is phasing out, so we do not have an alternative method yet. Customers who already use security questions require a smoother transition for that capability to be available. My experience with the deployment has had some challenges, particularly around the Microsoft MFA campaigns. The hardest part is moving users from a different MFA provider to the Microsoft MFA provider, as it ultimately depends on user activity. In large enterprises with numerous users across various geographies, this transition takes time. If there are ways to exert more control around that process, it would improve the situation.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
8%
Manufacturing Company
15%
Outsourcing Company
14%
Healthcare Company
8%
Financial Services Firm
8%
Outsourcing Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise28
Large Enterprise82
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise20
By reviewers
Company SizeCount
Small Business91
Midsize Enterprise42
Large Enterprise162
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...
What is your experience regarding pricing and costs for Duo Security?
Regarding the pricing, what actually happened was that we got the product purchased through our HQ, so the costing as...
What needs improvement with Duo Security?
I do not have a straight answer for how Cisco Duo can be improved at this time. With the implementation that we are g...
What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I wo...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It'...
What is your experience regarding pricing and costs for Azure Active Directory?
I primarily use Microsoft Entra ID's free tier, so I have not faced any issues with pricing; I hope this free tier re...
What needs improvement with Azure Active Directory?
To improve Microsoft Entra ID, I believe it should be openable with third-party applications to use Microsoft Authent...
What is your primary use case for Azure Active Directory?
My main use case for Microsoft Entra ID is the authentication of M365, Azure, and third-party applications like Sales...
 

Also Known As

Duo Security
No data available
Azure AD, Azure Active Directory, Azure Active Directory, Microsoft Authenticator
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
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Microsoft Entre ID is trusted by companies of all sizes and industries including Walmart, Zscaler, Uniper, Amtrak, monday.com, and more.
Find out what your peers are saying about Microsoft Active Directory vs. Microsoft Entra ID and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.