OpenText Real User Monitoring and New Relic both compete in the real user monitoring category. New Relic seems to have the upper hand due to its comprehensive features and perceived value for the price.
What features are offered by OpenText Real User Monitoring in comparison to New Relic?OpenText Real User Monitoring offers detailed analytics, ease of integration, and customization options with actionable insights. New Relic features extensive performance monitoring capabilities, real-time data processing, and intuitive alert systems.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to New Relic?OpenText Real User Monitoring users suggest improvements in reporting functionalities, dashboard interfaces, and faster data refresh rates. New Relic users seek better documentation, simpler setup processes, and enhanced customer support.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to New Relic?OpenText Real User Monitoring is straightforward to deploy with responsive support. New Relic has comprehensive support documentation and robust customer service, though some users experience initial complexities.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to New Relic?OpenText Real User Monitoring is valued for competitive pricing and cost-effectiveness in achieving ROI. New Relic, priced higher, justifies its cost through superior features and reliability, driving significant ROI.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| OpenText Real User Monitoring | 0.3% |
| Other | 94.6% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 49 |
| Large Enterprise | 60 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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