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Micro Focus Real User Monitor vs New Relic APM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Micro Focus Real User Monitor and New Relic APM based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Micro Focus Real User Monitor vs. New Relic APM report (Updated: August 2022).
635,987 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The reporting feature is good for us.""The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.""Very easy to implement."

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"Working with the solution is very easy. It's user-friendly.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""It does everything we wanted it to do.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The stability of New Relic APM is very good.""We like the performance of the product.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

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Cons
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely.""This technology is considered to be older.""Some issues with login errors."

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"The solution is quite expensive.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.""They should bring the pricing down to be more competitive.""I haven't come across any features that are lacking.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""It is very difficult to award the service level cycles at an endpoint level.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

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Pricing and Cost Advice
  • "If I compare with other vendors, other vendors are more expensive"
  • "Not expensive."
  • More Micro Focus Real User Monitor Pricing and Cost Advice →

  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The technical support is good at resolving issues.
    Top Answer:This solution needs to be more lightweight. It requires that you purchase a Microsoft or Oracle database, which adds extra costs. This product still uses Java, which has been removed from most of the… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic… more »
    Ranking
    Views
    948
    Comparisons
    764
    Reviews
    3
    Average Words per Review
    368
    Rating
    7.0
    Views
    17,705
    Comparisons
    14,047
    Reviews
    13
    Average Words per Review
    493
    Rating
    8.5
    Comparisons
    Also Known As
    Micro Focus RUM, HPE RUM, MF RUM
    New Relic Mobile
    Learn More
    Overview

    Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Offer
    Learn more about Micro Focus Real User Monitor
    Learn more about New Relic APM
    Sample Customers
    Avea, Maccabi Healthcare Services, TEB
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm12%
    Government9%
    Comms Service Provider8%
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm16%
    Comms Service Provider10%
    Government6%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    REVIEWERS
    Small Business38%
    Midsize Enterprise28%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    Micro Focus Real User Monitor vs. New Relic APM
    August 2022
    Find out what your peers are saying about Micro Focus Real User Monitor vs. New Relic APM and other solutions. Updated: August 2022.
    635,987 professionals have used our research since 2012.

    Micro Focus Real User Monitor is ranked 43rd in Application Performance Management (APM) with 3 reviews while New Relic APM is ranked 4th in Application Performance Management (APM) with 13 reviews. Micro Focus Real User Monitor is rated 7.0, while New Relic APM is rated 8.4. The top reviewer of Micro Focus Real User Monitor writes "Reasonably priced, good reporting, and is reliable but they should use code injection". On the other hand, the top reviewer of New Relic APM writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Micro Focus Real User Monitor is most compared with AppDynamics, Google Stackdriver, Dynatrace, VMware Tanzu Observability by Wavefront and Datadog, whereas New Relic APM is most compared with Datadog, Dynatrace, Azure Monitor, Splunk and AppDynamics. See our Micro Focus Real User Monitor vs. New Relic APM report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.