We performed a comparison between New Relic and OpenText Real User Monitoring based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."New features are added often."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The stability of New Relic APM is very good."
"It has a simple initial setup."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"Real User Monitor has improved our productivity."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The technical support is good at resolving issues."
"The most valuable feature is application performance monitoring."
"The reporting feature is good for us."
"Very easy to implement."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"In the next release, I'd like to see a better pricing structure."
"The solution is quite expensive."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The solution needs to have staging."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"Some issues with login errors."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"This technology is considered to be older."
More OpenText Real User Monitoring Pricing and Cost Advice →
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText Real User Monitoring is ranked 45th in Application Performance Monitoring (APM) and Observability with 8 reviews. New Relic is rated 8.6, while OpenText Real User Monitoring is rated 6.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.