We performed a comparison between Micro Focus Diagnostics and Micro Focus SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"We like the performance of the product."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The stability of New Relic APM is very good."
"It does everything we wanted it to do."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The most valuable feature is application monitoring."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"For banking and telecom solutions, it's been quite useful."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"The URL monitoring is excellent."
"Infrastructure monitoring is the most valuable feature."
"The stability of the Micro Focus Voltage SiteScope is good."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"It would be nice if there were pre-made dashboards."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"They should bring the pricing down to be more competitive."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
Micro Focus Diagnostics is ranked 37th in Application Performance Management (APM) with 3 reviews while Micro Focus SiteScope is ranked 17th in Application Performance Management (APM) with 6 reviews. Micro Focus Diagnostics is rated 8.4, while Micro Focus SiteScope is rated 6.8. The top reviewer of Micro Focus Diagnostics writes "Highly useful diagnostic information, reliable, and simple installation ". On the other hand, the top reviewer of Micro Focus SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". Micro Focus Diagnostics is most compared with Dynatrace and AppDynamics, whereas Micro Focus SiteScope is most compared with Dynatrace, SCOM, Splunk, AppDynamics and SolarWinds Server and Application Monitor. See our Micro Focus Diagnostics vs. Micro Focus SiteScope report.
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