OpenText Diagnostics vs OpenText SiteScope comparison

OpenText Diagnostics and OpenText SiteScope are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText Diagnostics is ranked #63, while OpenText SiteScope is ranked #18 with an average rating of 8.8. OpenText Diagnostics holds a 0.2% mindshare in APM, compared to OpenText SiteScope’s 0.6% mindshare. Additionally, 75% of OpenText Diagnostics users are willing to recommend the solution, compared to 92% of OpenText SiteScope users who would recommend it.

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

450 Views
249 Comparison Views

75% willing to recommend

OpenText SiteScope

Read 27 OpenText SiteScope reviews

1,428 Views
614 Comparison Views

92% willing to recommend

OpenText Diagnostics

OpenText SiteScope

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and OpenText Diagnostics compete in the monitoring and application performance market. SiteScope seems to have the upper hand due to its pricing and support advantages, while Diagnostics stands out for its advanced features.

What features are offered by OpenText SiteScope in comparison to OpenText Diagnostics?

Users praise OpenText SiteScope for its comprehensive monitoring options, including a broader range of monitoring tools and strong support systems. OpenText Diagnostics is noted for its detailed application performance analysis, advanced diagnostics capabilities, and in-depth performance insights.

What areas of improvement can be found in OpenText SiteScope in comparison to OpenText Diagnostics?

Users suggest enhancing customization options and integrating more third-party tools in SiteScope. Diagnostics users recommend improving scalability, reducing complexity, and offering more scalable solutions along with simplified operations.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to OpenText Diagnostics?

Users find OpenText SiteScope easier to deploy due to straightforward installation processes and responsive customer support. While OpenText Diagnostics offers robust customer service, its more complex deployment procedure poses a challenge for some users.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to OpenText Diagnostics?

OpenText SiteScope is typically seen as more cost-effective with a quicker ROI, making it a favorable choice for budget-conscious users. OpenText Diagnostics, despite higher initial costs, is valued for the long-term insights it provides, justifying the investment over time.

To learn more, read our detailed OpenText Diagnostics vs. OpenText SiteScope Report (Updated: July 2025).

Buyer's Guide

OpenText Diagnostics vs. OpenText SiteScope

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

63rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

7.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. The mindshare of OpenText SiteScope is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Gyanesh Rahatekar

Back office at Reliance Industries Ltd

Achieve seamless incident response with valuable monitoring capabilities and reliable alerts

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server."

"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."

"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."

"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."

"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."

"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."

"The stability of the Micro Focus Voltage SiteScope is good."

"I would rate the stability of OpenText SiteScope as excellent."

More OpenText SiteScope pros

Cons

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"It may lack some features other products in the category have like more detailed transaction tracking."

"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."

"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."

"More out of the box Cloud integration and capabilities."

"They should provide more templates for new vendor devices."

"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."

"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."

"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."

More OpenText SiteScope cons

Pricing and Cost Advice

Information not available

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"Licensing is a little steep."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

More OpenText SiteScope pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

32%

Manufacturing Company

13%

Computer Software Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Micro Focus Voltage SiteScope?

The most valuable feature of SiteScope is its infrastructure monitoring.

See all answers

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

Integration related to other applications with OpenText SiteScope is effective, as we are using both functionalities in our environment. The integration for other applications related to alerts and...

See all answers

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Download OpenText Diagnostics product report

Buyer's Guide

OpenText SiteScope

March 2025

Download OpenText SiteScope product report

Also Known As

Micro Focus Diagnostics, MF Diagnostics

Micro Focus SiteScope, HPE SiteScope, SiteScope

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText

Sample Customers

BSkyB, Alior Bank

Vodafone Ireland, Kuveyt Turk Participation Bank

Buyer's Guide

OpenText Diagnostics vs. OpenText SiteScope

July 2025

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