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MHR iTrent vs Sage People comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
22nd
Ranking in Cloud HCM
23rd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Sage People
Ranking in Benefits Administration
17th
Ranking in Cloud HCM
20th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Talent Management (23rd), HR Analytics Software (8th), Talent Acquisition (15th)
 

Mindshare comparison

As of July 2026, in the Cloud HCM category, the mindshare of MHR iTrent is 1.1%, up from 0.7% compared to the previous year. The mindshare of Sage People is 1.7%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
Sage People1.7%
MHR iTrent1.1%
Other97.2%
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Spencer Gray - PeerSpot reviewer
People Advisor at Thomas International
Highly customizable, robust, and access to helpful online community
In my opinion, the performance management module of this system could use improvement as it falls behind compared to other specialized performance management platforms. While I understand that this system is not solely focused on performance management and is more of a generalist solution, it still lacks the capabilities and features that you can find in other specialized platforms. If we were to switch to a provider solely focused on performance management, we would have access to a wider range of features and capabilities that are not currently available in this system. Sage People offers a wide range of functions that meet most requirements. However, there is still room for improvement. One feature that I would like to see added is the ability to detect and address any failures in the custom processes or functions built within the system. I would like to see a tool that can automatically sense and identify any issues in the system. Currently, when something goes wrong, it's not always immediately obvious and requires a lot of manual troubleshooting. It would be helpful if there was an error message that clearly explained why the system is failing. This would speed up the investigation process and make it ten times faster.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"The reporting features are also very valuable because, on top of 300+ reports available on the system, you can also customize quite a number of reports."
"The solution is beneficial overall."
"The most valuable feature of Sage People is the integration with our payroll system."
"The technical support is astounding and they are one of the best support teams I have had the pleasure to work with."
"The most valuable features of Sage People are the reports that are useful for decision-making and the API that can be integrated well. Additionally, the solution can be accessed from mobile devices onto the cloud."
"The solution provides the ability to trace back records, is reliable, makes life easy, and is secure."
"Compared to the other HR systems I have used in the past, I can say that Sage is in my top five when it comes to recommendations."
"It is easy to see all the information we have for a person across two screens, and reports are easy to run, view, amend, and add."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"There were a couple of things that we wanted to customize, but we couldn’t do it ourselves."
"In comparison with other HRIS reporting tools (like Discoverer / OBIEE for Oracle, Business Objects, Crystal Reports etc. which I have used extensively for over 10 years), I think that Fairsail’s reports functionality is quite limited and only available for Administrator profiles."
"The user interface is not great."
"Its technical support could have been better."
"The product lacks several features available in more mature products."
"Within the absence screens, we have it set up to automatically allow up to five days holiday to carry over. If staff members are allowed to carry over, it’s a bit difficult to add it in easily."
"Right now, Sage doesn't seem to have what we are looking for when it comes to managing HR tickets."
"There is a mash-up of Visualforce and apex triggers which bear down heavily on the system."
 

Pricing and Cost Advice

Information not available
"From an SME standpoint, I wouldn't necessarily describe it as expensive. However, for the average startup, it may not be affordable since our current annual expenditure on the system, which supports approximately 210-220 users, amounts to approximately £15,000 to £18,000."
"We have to purchase the solution's license to use it."
"There is other software on the market that can do similar functions to Sage People that could be better in price. Some solution allows you to do your payroll processes by month or by the process. Small companies could benefit by using another solution."
"I think it's reasonably priced. But in comparison to other systems, I would choose them over Sage People, regardless of their prices."
"The price of the solution is reasonable."
"Its cost is moderate for a multi-group licensing model."
"The pricing is reasonable."
"The cost of Sage People varies depending on the financial resources of the organization. While it may be affordable for middle-level companies, it may be more challenging for young companies to bear the cost."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
University
9%
Computer Software Company
8%
Healthcare Company
7%
Construction Company
16%
Comms Service Provider
15%
Marketing Services Firm
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise6
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
Fairsail
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Rocketship Education, Monitise, u-blox, SolarWinds, Mitsubishi, SmartStream, Canonical, Betfair
Find out what your peers are saying about MHR iTrent vs. Sage People and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.