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MHR iTrent vs Sage People comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
20th
Ranking in Cloud HCM
22nd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Sage People
Ranking in Benefits Administration
25th
Ranking in Cloud HCM
25th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Talent Management (27th), HR Analytics Software (9th), Talent Acquisition (16th)
 

Mindshare comparison

As of January 2026, in the Cloud HCM category, the mindshare of MHR iTrent is 1.2%, up from 0.6% compared to the previous year. The mindshare of Sage People is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
MHR iTrent1.2%
Sage People1.2%
Other97.6%
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Spencer Gray - PeerSpot reviewer
People Advisor at Thomas International
Highly customizable, robust, and access to helpful online community
In my opinion, the performance management module of this system could use improvement as it falls behind compared to other specialized performance management platforms. While I understand that this system is not solely focused on performance management and is more of a generalist solution, it still lacks the capabilities and features that you can find in other specialized platforms. If we were to switch to a provider solely focused on performance management, we would have access to a wider range of features and capabilities that are not currently available in this system. Sage People offers a wide range of functions that meet most requirements. However, there is still room for improvement. One feature that I would like to see added is the ability to detect and address any failures in the custom processes or functions built within the system. I would like to see a tool that can automatically sense and identify any issues in the system. Currently, when something goes wrong, it's not always immediately obvious and requires a lot of manual troubleshooting. It would be helpful if there was an error message that clearly explained why the system is failing. This would speed up the investigation process and make it ten times faster.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"The solution is beneficial overall."
"The reporting features are also very valuable because, on top of 300+ reports available on the system, you can also customize quite a number of reports."
"Sage makes all the information accessible, like pulling a file because an employee needs something ASAP. It's all in the system. It's easy to find old reports if I need them for payroll purposes. It might take days to do some of this work by hand."
"The solution's initial setup was straightforward."
"The most valuable feature of Sage People is the integration with our payroll system."
"I guess I would say maybe that it is a more robust system."
"The solution provides the ability to trace back records, is reliable, makes life easy, and is secure."
"Without a doubt, the most valuable aspect of this solution is the reports, as it offers endless possibilities for report customization. You can easily build any report you can imagine with this system."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"The automation in Sage People could improve. The solution is the best used for data storage but the automation could be better to have more functionality."
"In my opinion, the performance management module of this system could use improvement as it falls behind compared to other specialized performance management platforms."
"The budget module does not work. Sage People need to maybe make it more user-friendly."
"There were a couple of things that we wanted to customize, but we couldn’t do it ourselves."
"If Sage People were to become a fully cloud-based solution, it could lead to significant improvements. With the COVID pandemic highlighting the benefits of remote work, a complete shift to cloud-based functionality would be a welcome development for users."
"The integration with our payroll system could improve. However, it is managed by another company."
"The user interface is not great."
"Its stability could be better."
 

Pricing and Cost Advice

Information not available
"The price of the solution is reasonable."
"From an SME standpoint, I wouldn't necessarily describe it as expensive. However, for the average startup, it may not be affordable since our current annual expenditure on the system, which supports approximately 210-220 users, amounts to approximately £15,000 to £18,000."
"I believe we pay licensing on a yearly basis, but I can't comment on the total amount that we pay on licensing."
"Its cost is moderate for a multi-group licensing model."
"The pricing is reasonable."
"The cost of Sage People varies depending on the financial resources of the organization. While it may be affordable for middle-level companies, it may be more challenging for young companies to bear the cost."
"We have to purchase the solution's license to use it."
"I think it's reasonably priced. But in comparison to other systems, I would choose them over Sage People, regardless of their prices."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Educational Organization
12%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
18%
Government
7%
Outsourcing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise6
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
Ask a question
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Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
Fairsail
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Rocketship Education, Monitise, u-blox, SolarWinds, Mitsubishi, SmartStream, Canonical, Betfair
Find out what your peers are saying about MHR iTrent vs. Sage People and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.