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Maximizer vs Microsoft Dynamics CRM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Maximizer
Ranking in CRM
43rd
Average Rating
3.0
Reviews Sentiment
5.2
Number of Reviews
1
Ranking in other categories
Opportunity Management (16th)
Microsoft Dynamics CRM
Ranking in CRM
2nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
80
Ranking in other categories
CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Maximizer is 0.7%, up from 0.6% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 3.2%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Microsoft Dynamics CRM3.2%
Maximizer0.7%
Other96.1%
CRM
 

Featured Reviews

reviewer1345677 - PeerSpot reviewer
Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees
A rigid product that is hard to customize, has no mobile app, and is rarely updated by the vendor
There is no mobile application. The product is unmoving, as there is no obvious development or enhancements being made. When we are trying to compete in a market we need an updated product. The product is not easily customizable and we have to depend on the reseller for that. It's a rigid product. There are no reports available.
Muhammad Sohaib Abbasi - PeerSpot reviewer
Principal Consultant at Systems Limited
Unified customer journeys have boosted analytics-driven sales and simplified global implementations
Analytics features of Microsoft Dynamics CRM are good. When we are implementing chatbot and Co-pilot with Microsoft Dynamics CRM on their Omni-channels where we have to analyze all the incoming data coming from different multiple social media platforms, WhatsApp, Facebook, or anything else, and then create proper reporting on the dashboard with proper analytical reports using analytics. It is good, but sometimes it is laggy or crashy or just hangs. Sometimes it does lag and is a little bit buggy. But it works most of the time very fine, but sometimes it gets laggy. I think that might be an issue of the API link being down or something like that, but sometimes it takes time to get the graphs ready. However, it is a very good option where I personally design dashboards using mostly pie charts and bar charts for the client side. I can give a proper generic report to the clients and for pre-sales in multiple projects that I have done. It is a very good selling point for the clients. We can know how many clients we are having and how much data flow we are having. We can explain to them from which channel and where they are getting the higher footsteps into their business, whether it is their social media accounts, their website, or their walk-in customers. The analytics part is a very good helpful part as well because this is the main thing that interests mostly the top tier management of any company. The management can see the complete sales, what the profit is, what the quarterly profit is, what the investment is, what the stock left is, and all those things that we can manage here. Specifically we were working on a Telco project for Malaysia for a Telco company. We created them a complete product catalog on Microsoft Dynamics CRM. The product catalog was handling it very well as we were creating multiple small configurations of the business rules such as this promotion going on for the airtime and this promotion going on for products. The management was able to see that a certain age group of people were interested and what age group wanted what type of cellular products. It is a very helpful tool as well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stability-wise, it is working fine with no technical faults."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The management and ability to process leads are the solution's most useful features; it makes it easy to maintain accounts and keep them up to date and relevant, the interface is very good and makes the product easy to use, the price is pretty decent, the initial setup is pretty straightforward, the sales cycle is great, everything is at the tip of my fingers, I have good visibility due to the excellent reporting, and the dashboard is great and lets me click anywhere and see anything."
"The most valuable thing about Microsoft Dynamics CRM is the integration and the applicability."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"Working with all Microsoft products from one platform is very useful."
"Microsoft Dynamics CRM was more reliable than Spiceworks, which is what caused us to switch."
 

Cons

"My advice is not to waste time implementing this product."
"There are no reports available."
"We had to do some customizations on top and it got a bit cumbersome."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"Microsoft Dynamics CRM could improve by being more user-friendly."
 

Pricing and Cost Advice

"We are paying for a subscription."
"Licensing fees are paid on a monthly basis."
"I rate the solution's pricing as a seven out of ten."
"My organization pays for the license, and I do not know how much it costs."
"Pricing for this software could be cheaper."
"Microsoft Dynamics CRM is a little expensive solution."
"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
"There is a license required to use Microsoft Dynamics CRM."
"The solution is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Comms Service Provider
9%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise22
Large Enterprise21
 

Questions from the Community

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What are the pros and cons of MS dynamics vs. Salesforce CRM?
When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...
Is it advisable to purchase Dynamics CRM in addition to NAV 2016?
Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact management and basic sales tracking, but it lacks: Proper pipeline management Adva...
What needs improvement with Microsoft Dynamics CRM?
A few areas where Dynamics CRM can improve: User experience → Still feels complex for non-technical users, especially for daily tasks Customization vs complexity → Easy to customize, but quickl...
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

123Print, Alliance Abroad Group, Asset Marketing Services, Avance Carpets, Bahrain International Circuit, Best Western Heidelberg Inn, Campus Manitoba, CCI Technology, Corporate Cleaning Services Ltd., Dempsey Corporation, Drug Research America LLC, Ecoratio
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM. Updated: October 2026.
920,223 professionals have used our research since 2012.