ManageEngine IT360 vs VMware Service Manager [EOL] comparison

ManageEngine and Broadcom are both solutions in the IT Asset Management category. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 80% of Broadcom users who would recommend it.

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

1,183 Views
189 Comparison Views

100% willing to recommend

VMware Service Manager [EOL]

Read 5 VMware Service Manager [EOL] reviews

80% willing to recommend

ManageEngine IT360

VMware Service Manager [EOL]

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ManageEngine IT360 and VMware Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT360

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (95th), IT Asset Management (29th), IT Infrastructure Monitoring (68th)

VMware Service Manager [EOL]

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Kenny LY

Head Of Information Technology at ALAINE FORWARDING

It is stable and has useful features, but the automation feature needs improvement

All of the features are very suitable for us. It is also a stable solution Its automation feature needs improvement. They can include the vRealize Automation feature in this solution. I have been using VMware Service Manager for more than six years. It is stable. Its scalability is good, but…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"It is easy to identify and collect information from all of the nodes on the network."

"The technical support is good."

"It provides us with improved maintenance cycles."

"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."

"All of the features are very suitable for us. It is also a stable solution."

Cons

"The product could use more intelligence, automation and general availability of product information."

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

"Not a ten because the price is high."

"It needs to improve user roles and access rights."

Pricing and Cost Advice

Information not available

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

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Comparisons

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Compared 9% of the time

Ixia Network Packet Brokers vs ManageEngine IT360

Compared 9% of the time

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ServiceNow vs VMware Service Manager [EOL]

Compared 100% of the time

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Product Reports

Buyer's Guide

Network Monitoring Software

February 2026

Download ManageEngine IT360 product report

Buyer's Guide

IT Asset Management

January 2026

Download VMware Service Manager [EOL] product report

Also Known As

IT360

No data available

Overview

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

Broadcom

Sample Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

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881,733 professionals have used our research since 2012.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.