

Make and Retool are prominent platforms in the automation and rapid development software category. Make holds an upper hand in terms of robust feature offerings and flexibility in automation.
Features: Make offers features like a low-code drag-and-drop interface, an extensive integration library, and flexibility in automation through various modules, enhancing productivity and efficiency. On the other hand, Retool provides customizable drag-and-drop components supporting complex logic integration, rapid tool development with minimal coding, and comprehensive graph and visualization options, making it adaptable for specific needs.
Room for Improvement: Make's key improvement areas include its complexity in ease of use, complicated pricing structure, and security concerns relating to single IP usage and data security transparency. Users of Retool suggest enhancements in the expansion of its third-party JavaScript library support, better AI features, and more robust graphical customization and integration resources.
Ease of Deployment and Customer Service: Make is accessible through public and on-premises cloud solutions and offers responsive customer support via chatbot and community forums. Retool supports hybrid and private cloud deployments and has customer service, though there can be delays attributed to its growing support community.
Pricing and ROI: Make is cost-effective, offering significant ROI through increased productivity and is less expensive than competitors like Zapier. Retool offers competitive pricing with favorable ROI, though it may become costly for larger deployments, with a free plan for smaller setups being a beneficial addition.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
We had fewer front-end resources, and while developing with Retool, we did not need many front-end team members, which saved on salaries.
I think we can see time saved to start the proof of concept and maybe money saved because I was able to develop the mobile app alone without needing additional resources.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
They were doing the best job for my use cases and my problems.
When I had a problem during the pricing payment, the customer support handled it very well.
The customer support is amazing; overall, AWS customer support is very professional and fast.
Technical support team is available, but I haven't needed to contact them.
When you have an error, it is very hard to do error handling and debugging.
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Whenever a new task comes to mind, I think about automating it with Make, which is good.
It's scalable and doesn't experience any slowdown when handling increasing data volumes.
Retool is more suited for startups, but it can get messy at scale.
Retool is stable in my experience.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
The lagging problem needs to be solved.
Retool needs more customization options, as it should not be limited to a few customization features; it should be broader, with more features available for users to utilize.
AI tools, features, and machine learning capabilities should be added as they would be helpful in the future.
There should be better documentation or support for non-technical users, providing a platform to learn and implement Retool effectively.
Licensing was affordable.
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
It's cost-effective and it's pocket-friendly.
The pricing, setup cost, and licensing experience were good as the free plan was enough for us.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
Retool positively impacts our organization by saving costs compared to using other data repositories, and teams prefer Retool for daily tasks that perform customizations to showcase web pages or link their data backend, making it more efficient and cost-effective than other software available in the market.
Retool provides built-in features with all processing happening within the platform, which is a significant advantage.
The best features Retool offers include the ability to quickly create a mobile app and use this mobile app in a native mobile app for Android.
| Product | Mindshare (%) |
|---|---|
| Make | 0.7% |
| Retool | 0.6% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.
At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.
What features does Make offer?In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.
Retool enables rapid construction of internal tools with minimal coding, streamlining workflows across HR, customer support, and compliance. Praised for its drag-and-drop interface, extensive component library, and SQL support, it boosts organizational efficiency by automating tasks and enhancing data management.
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