Make vs Pega Platform comparison

Make and Pega are both solutions in the Process Automation category. Make is ranked #31 with an average rating of 8.0, while Pega is ranked #4 with an average rating of 8.2. Make holds a 0.9% mindshare in PA, compared to Pega’s 6.1% mindshare. Additionally, 80% of Make users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Make

Read 4 Make reviews

327 Views
48 Comparison Views

80% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

3,808 Views
418 Comparison Views

91% willing to recommend

Make

Pega Platform

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and Make compete in automation and workflow management. Pega Platform appears to have an edge due to its comprehensive enterprise features, while Make is favored for its simplicity and quick setup.

Features: Pega Platform includes robust automation tools, seamless integration with enterprise applications, and advanced data analytics. Make offers user-friendly workflow automation, rapid deployment capabilities, and flexible service integration.

Ease of Deployment and Customer Service: Pega Platform's deployment can be complex, requiring dedicated training and support, with customer service tailored to large enterprises via structured channels. Make provides faster deployment with easy tutorials and responsive customer assistance, ideal for immediate solutions.

Pricing and ROI: Pega Platform involves higher initial costs reflecting its extensive functionalities but provides substantial ROI for businesses fully utilizing its features. Make offers lower setup costs with a flexible pricing model, enabling faster ROI for those seeking cost-effective and quick implementations.

To learn more, read our detailed Make vs. Pega Platform Report (Updated: June 2025).

Buyer's Guide

Make vs. Pega Platform

June 2025

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Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Make

Ranking in Process Automation

31st

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of Make is 0.9%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 6.1%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Yaniv Ivgi

Business Owner at Chatbot-sales

An affordable cloud solution for automation and data manipulation

Make has a single IP. We cannot use a single IP because of the security. There are a lot of crashes when you work manually. Also, they need to provide more models. When you have an error, Make should inform them with guidance before you make the mistake. There is a lot of data you can confuse.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Make saves a lot of time, and I have created really complex scenarios in Make."

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."

"Allowed us to develop and quickly release with confidence using cloud technologies."

"We find the product to be scalable."

"The most valuable feature of Pega BPM is its architecture."

"It is a stable product."

"The most valuable features of the solution are case management, routing, and low-code environment."

"The solution's case management is its most valuable aspect."

"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

More Pega Platform pros

Cons

"Make can be a bit difficult to use for new users, but for someone with technical knowledge and some coding skills, it becomes manageable, especially with Make's great UI features that really help."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."

"Pega's technical support could be better."

"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."

"The quality of partners available with Pega specialisation can be improved."

"The solution's pricing model or licensing model could be a little better."

"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."

"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."

"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."

More Pega Platform cons

Pricing and Cost Advice

"The price of Make is approximately $20 per month for the platform."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

"The price of Pega BPM is in the middle range compared to other solutions."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"The pricing is pretty good, compared to other similar products."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"I would rate the product's pricing a six out of ten."

"I rate Pega BPM a seven out of ten."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Make?

I find the pricing, setup costs, and licensing costs of Make to be reasonable.

See all answers

What needs improvement with Make?

I don't think there's anything else Make needs, but one improvement could be the addition of no-code steps that can be used within Make, similar to what Zapier offers with its own actions.

See all answers

What is your primary use case for Make?

As an entrepreneur and a freelancer who also runs my own agency, I use Make to set up automations for my clients. Recently, the most use cases are of AI agent or AI calling agent, but when I starte...

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

Camunda vs Make

Compared 57% of the time

Appian vs Make

Compared 30% of the time

Tray.io vs Make

Compared 13% of the time

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Compared 19% of the time

Camunda vs Pega Platform

Compared 15% of the time

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Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Process Automation

June 2025

Download Make product report

Buyer's Guide

Pega Platform

June 2025

Download Pega Platform product report

Also Known As

Integromat

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Visualize everything you do

Make lets you visually build workflows to solve complex problems - the way you imagine them in your mind.

Drag and drop to connect apps
Use the playful drag-and-drop builder to connect apps in a few clicks, and build workflows called scenarios.

Design infinite workflows
Build scenarios with as many steps or apps as you need.

Watch data flow in real time
Build your scenario and watch it run in real time. Schedule your scenario to run instantly or whenever you need it.

Make

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Buan Consulting, Armadia

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Make vs. Pega Platform

June 2025

Free Report: Make vs. Pega Platform

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