Make vs Pega Platform comparison

Make and Pega are both solutions in the Process Automation category. Make is ranked #23 with an average rating of 8.3, while Pega is ranked #4 with an average rating of 8.2. Make holds a 0.9% mindshare in PA, compared to Pega’s 6.2% mindshare. Additionally, 80% of Make users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Make

Read 4 Make reviews

375 Views
368 Comparison Views

80% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,864 Views
3,452 Comparison Views

91% willing to recommend

Make

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Make are competing products in business process management and automation. Pega Platform presents advantages in pricing and support, while Make distinguishes itself with extensive features and seamless app integration.

Features: Pega Platform is strong in dynamic case management and automating complex processes. Make offers powerful integration capabilities and connects diverse apps seamlessly. Pega focuses on sophisticated process automation, whereas Make provides versatility in app integrations.

Ease of Deployment and Customer Service: Pega Platform offers a comprehensive deployment model with strong customer support, ensuring a smooth implementation. Make provides a straightforward deployment model with flexible onboarding. Pega's support resources are robust, while Make appeals to businesses needing a quick setup.

Pricing and ROI: Pega Platform usually requires a higher initial investment, with a focus on delivering substantial ROI through comprehensive offerings. Make provides a cost-effective setup with a focus on quick returns, utilizing its integration strengths. Pega’s pricing reflects enterprise-grade solutions, whereas Make delivers value for integrated ecosystems at a lower cost.

To learn more, read our detailed Make vs. Pega Platform Report (Updated: July 2025).

Buyer's Guide

Make vs. Pega Platform

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Make

Ranking in Process Automation

23rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (11th), Low-Code Development Platforms (7th)

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of Make is 0.9%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 6.2%, down from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Yaniv Ivgi

Business Owner at Chatbot-sales

An affordable cloud solution for automation and data manipulation

Make has a single IP. We cannot use a single IP because of the security. There are a lot of crashes when you work manually. Also, they need to provide more models. When you have an error, Make should inform them with guidance before you make the mistake. There is a lot of data you can confuse.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"Make saves a lot of time, and I have created really complex scenarios in Make."

"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"The solution offers excellent workflows."

"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."

"The most valuable features of the solution are case management, routing, and low-code environment."

"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."

"We can use the rules as per the class."

"The stability has been good. We haven't had any issues."

"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."

"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."

More Pega Platform pros

Cons

"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

"Make can be a bit difficult to use for new users, but for someone with technical knowledge and some coding skills, it becomes manageable, especially with Make's great UI features that really help."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"Pega BPM could be improved by including token-based authentication and extending its integration options."

"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."

"The licensing cost is very high."

"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."

"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."

More Pega Platform cons

Pricing and Cost Advice

"The price of Make is approximately $20 per month for the platform."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"Pega is expensive."

"The price of PegaRULES is more expensive than other solutions on the market."

"The price could be lower."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

26%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Make?

I find the pricing, setup costs, and licensing costs of Make to be reasonable.

See all answers

What needs improvement with Make?

Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be cl...

See all answers

What is your primary use case for Make?

Some of the very simple use cases that people use Make for is AI-powered content creation. That is where we help them out with different kinds of content creation and social media posting, differen...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

Camunda vs Make

Compared 47% of the time

Appian vs Make

Compared 25% of the time

Tray.io vs Make

Compared 16% of the time

Temporal vs Make

Compared 11% of the time

More Make Competitors

ServiceNow vs Pega Platform

Compared 17% of the time

Camunda vs Pega Platform

Compared 14% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

July 2025

Download Make product report

Buyer's Guide

Pega Platform

August 2025

Download Pega Platform product report

Also Known As

Integromat

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Visualize everything you do

Make lets you visually build workflows to solve complex problems - the way you imagine them in your mind.

Drag and drop to connect apps
Use the playful drag-and-drop builder to connect apps in a few clicks, and build workflows called scenarios.

Design infinite workflows
Build scenarios with as many steps or apps as you need.

Watch data flow in real time
Build your scenario and watch it run in real time. Schedule your scenario to run instantly or whenever you need it.

Make

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Buan Consulting, Armadia

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Make vs. Pega Platform

July 2025

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