"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The filters are very useful, and easy to customize. it's very easy to operate."
"I find the reports to be the solution's most valuable feature."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The implementation team can customise the implementation to customer needs."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"There is a good community of developers for the platform."
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"There is space to have better communication with other kinds of platforms."
"It is similar to ATG, but some features can be exchanged between the 2."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"The solution is expensive."
"The solution should have more and faster reporting, as well as better performance."
"There is always room for improvement with any solution."
Magento is ranked 3rd in eCommerce Platforms with 5 reviews while Salesforce Commerce Cloud is ranked 2nd in eCommerce Platforms with 7 reviews. Magento is rated 7.2, while Salesforce Commerce Cloud is rated 8.2. The top reviewer of Magento writes "Handles order processing, customer management, configuration, third party payment integration, and shipping matters". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "Offers a customizable checkout experience, customizable homepage - everything can be customized". Magento is most compared with SAP Hybris Commerce, Oracle ATG, HCL Digital Commerce, Shopify and Elastic Path, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Oracle ATG, CloudCraze Commerce, HCL Digital Commerce and Shopify. See our Magento vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
