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Adobe Commerce vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Commerce
Ranking in eCommerce Platforms
4th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 13.0%, up from 12.7% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 14.4%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Q&A Highlights

AS
Oct 07, 2014
 

Featured Reviews

Vasanth Kumar Sabaapathi - PeerSpot reviewer
Offers real-time data fetching for e-commerce businesses along with effortless maintenance and excellent tech support
The initial setup is not straightforward, as it varies depending on the business use cases. If experienced professionals are handling the deployment then there are not many obstacles. I would rate the initial setup of Adobe Commerce as nine out of ten. At our company, we work with the cloud version of Adobe Commerce. We used a Waterfall model in our organization, deriving standard SDLC life cycle processes to deploy Adobe Commerce. The solution's initial deployment took around eight months in our company. As part of the initial setup, 11 professionals were required from our company team. The product can be maintained effortlessly.
Vijay Subramanyam - PeerSpot reviewer
Offers seamless integrations and effective architecture for retail operations
Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The customization capabilities of Adobe Commerce are great."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"The ease of customization is valuable."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."
"I have found the list creation and dashboard customization features valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"I find the reports to be the solution's most valuable feature."
"The implementation team can customise the implementation to customer needs."
"The pipeline and lead management features are the most valuable."
 

Cons

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"Should have a way to communicate properly with the team that builds the platform"
"The limited availability of experienced developers can make the product costly to maintain."
"The solution takes a huge amount of time to complete the root cause analysis."
"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The product needs to improve its security. Also, they need to improve B2B features."
"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"It is similar to ATG, but some features can be exchanged between the 2."
"Salesforce's technical support is not as good as Elastic Path."
"There is space to have better communication with other kinds of platforms."
"There could be more product integration in the ERP space."
"Needs better access to code and customizability of the solution."
 

Pricing and Cost Advice

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
"The cost of implementation is cheap compared to other solutions."
"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."
"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"Salesforce is not a cheap solution."
"The pricing is fairly reasonable."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"The licensing works on a per-user basis."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"I give the price of the solution a three out of ten."
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Answers from the Community

AS
Oct 7, 2014
Oct 7, 2014
These are very different solutions built for differing business and technology strategies. Demandware is regarded (and priced) at the high end of the SAAS based eCommerce solution alternatives, and has a very robust enterprise class solution. Magento is not SAAS, gives you even more development flexibility and extensibility, but runs the risk of a higher total cost of ownership if you are ext...
2 out of 6 answers
it_user136839 - PeerSpot reviewer
Oct 1, 2014
Hi, I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that. The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.
it_user11016 - PeerSpot reviewer
Oct 1, 2014
Do you know any more about the site? It's quite difficult to answer without knowing more about what they're looking to achieve. I'm a massive fan of Magento Enterprise because it's a very extendable platform, that, as long as you have the right partner - can be scaled as much as you need it to. I also like the way that you're not paying through the roof immediately and you can pay to add in functionality as you need it. Lots of big retailers are moving onto the Magento platform at the moment as well. Demandware is very enterprise-level, so it's definitely scalable - but it's also very expensive. They both have their advantages - DW has a number of features built-in, but Mage Enterprise has a much bigger developer following and has a lot more enterprise-suitable modules too. Happy to go into more detail on this if you need me too. Paul
 

Top Industries

By visitors reading reviews
Educational Organization
33%
Computer Software Company
15%
Financial Services Firm
7%
Manufacturing Company
5%
Educational Organization
32%
Computer Software Company
12%
Financial Services Firm
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Magento?
The customization capabilities of Adobe Commerce are great.
What needs improvement with Magento?
The limited availability of experienced developers can make the product costly to maintain.
What is your primary use case for Magento?
At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...
What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product. The main...
 

Also Known As

Magento, EPiServer Digital Commerce
Demandware
 

Overview

 

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
Find out what your peers are saying about Adobe Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: June 2025.
861,390 professionals have used our research since 2012.