We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."On the plus side, when you build everything from scratch in Magento, you can do magic with it."
"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"The platform provides an easy way to customize its features."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"The solution is quite stable."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"Ability to quickly add content and manage products along with associated web content easily."
"The ease of customization is valuable."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"Commerce Cloud's best features include sales service and cloud marketing."
"Should have a way to communicate properly with the team that builds the platform"
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"The product needs to improve its security. Also, they need to improve B2B features."
"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"Multi-tenant infrastructure is a blessing and a curse."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"The solution is expensive."
"There could be more product integration in the ERP space."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"In terms of application performance, it could be a bit quicker."
"The dashboards for this solution could be improved."
"Pricing is a disadvantage because it is expensive."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 24 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Adobe Commerce is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Adobe Commerce is most compared with SAP Hybris Commerce, Shopify, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Aptos Retail. See our Adobe Commerce vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
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It really depends on what size you're at and what your reasonable growth curve looks like.
Magento is a great platform, super flexible and customizable, and you get managed hosting or self-host pretty easily. However it tends to fall down when you have more then ~20,000 SKUs, or are driving a lot of traffic.
Demandware can handle more traffic and larger catalogs, but is more limited around customizations, and of course the fee structure is different. As Emil points out DW is responsible for the infrastructure, so scaling is their problem - however they certainly don't have a perfect track record at that.
If I were to make some broad generalizations I might say something like this:
X < $20 million/year in online revenue - Magento
$20 < X < $80 million/year - Demandware
$80 million/year < X - Oracle Commerce (ATG) or Hybris
There's a lot of other factors at play there, but without knowing more about your business it's hard to say....
While I would also recommend Demandware over Magento because of its scalability, robustness and features. There is one more platform, that I would like to recommend here. It is Marketlive.
It has similar features which Demandware has. It is also highly scalable and robust. It also a SAAS based eCommerce solution.
It now supports responsive designs which would give seamless user experience.
Time to market is also less in this platform.
All valid points here. I've been partial to Demandware because of what comes out of the box, thereby scaling down the actual development effort. Also, because of it's nature, it's easier to make changes without necessarily involving IT. It all comes down to your vision for the site. Not just for now, but for the foreseeable future.
Do you know any more about the site? It's quite difficult to answer without
knowing more about what they're looking to achieve.
I'm a massive fan of Magento Enterprise because it's a very extendable
platform, that, as long as you have the right partner - can be scaled as
much as you need it to. I also like the way that you're not paying through
the roof immediately and you can pay to add in functionality as you need
it. Lots of big retailers are moving onto the Magento platform at the
moment as well.
Demandware is very enterprise-level, so it's definitely scalable - but it's
also very expensive.
They both have their advantages - DW has a number of features built-in, but
Mage Enterprise has a much bigger developer following and has a lot more
enterprise-suitable modules too.
Happy to go into more detail on this if you need me too.
Paul
Hi,
I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that.
The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.