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Adobe Commerce vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Commerce
Ranking in eCommerce Platforms
4th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 13.0%, up from 12.7% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 14.4%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Q&A Highlights

AS
Oct 07, 2014
 

Featured Reviews

Vasanth Kumar Sabaapathi - PeerSpot reviewer
Offers real-time data fetching for e-commerce businesses along with effortless maintenance and excellent tech support
The initial setup is not straightforward, as it varies depending on the business use cases. If experienced professionals are handling the deployment then there are not many obstacles. I would rate the initial setup of Adobe Commerce as nine out of ten. At our company, we work with the cloud version of Adobe Commerce. We used a Waterfall model in our organization, deriving standard SDLC life cycle processes to deploy Adobe Commerce. The solution's initial deployment took around eight months in our company. As part of the initial setup, 11 professionals were required from our company team. The product can be maintained effortlessly.
Vijay Subramanyam - PeerSpot reviewer
Offers seamless integrations and effective architecture for retail operations
Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."
"The product can be maintained effortlessly."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"The platform provides an easy way to customize its features."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The customization capabilities of Adobe Commerce are great."
"The product is easy to use."
"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."
"I find the reports to be the solution's most valuable feature."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"Not having to worry about maintaining one's own infrastructure."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The solution is quite stable."
"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."
 

Cons

"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."
"The solution takes a huge amount of time to complete the root cause analysis."
"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"Should have a way to communicate properly with the team that builds the platform"
"We would like more interaction from Salesforce about new versions."
"There is always room for improvement with any solution."
"The solution should have more and faster reporting, as well as better performance."
"The solution is expensive."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"Salesforce's technical support is not as good as Elastic Path."
"Needs better access to code and customizability of the solution."
"Pricing is a disadvantage because it is expensive."
 

Pricing and Cost Advice

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."
"The cost of implementation is cheap compared to other solutions."
"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
"The product is expensive."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"The licensing works on a per-user basis."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"Salesforce is not a cheap solution."
"I give the price of the solution a three out of ten."
"There are no significant upfront license costs."
"The pricing is fairly reasonable."
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Answers from the Community

AS
Oct 7, 2014
Oct 7, 2014
These are very different solutions built for differing business and technology strategies. Demandware is regarded (and priced) at the high end of the SAAS based eCommerce solution alternatives, and has a very robust enterprise class solution. Magento is not SAAS, gives you even more development flexibility and extensibility, but runs the risk of a higher total cost of ownership if you are ext...
2 out of 6 answers
it_user136839 - PeerSpot reviewer
Oct 1, 2014
Hi, I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that. The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.
it_user11016 - PeerSpot reviewer
Oct 1, 2014
Do you know any more about the site? It's quite difficult to answer without knowing more about what they're looking to achieve. I'm a massive fan of Magento Enterprise because it's a very extendable platform, that, as long as you have the right partner - can be scaled as much as you need it to. I also like the way that you're not paying through the roof immediately and you can pay to add in functionality as you need it. Lots of big retailers are moving onto the Magento platform at the moment as well. Demandware is very enterprise-level, so it's definitely scalable - but it's also very expensive. They both have their advantages - DW has a number of features built-in, but Mage Enterprise has a much bigger developer following and has a lot more enterprise-suitable modules too. Happy to go into more detail on this if you need me too. Paul
 

Top Industries

By visitors reading reviews
Educational Organization
33%
Computer Software Company
15%
Financial Services Firm
7%
Manufacturing Company
5%
Educational Organization
32%
Computer Software Company
12%
Financial Services Firm
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Magento?
The customization capabilities of Adobe Commerce are great.
What needs improvement with Magento?
The limited availability of experienced developers can make the product costly to maintain.
What is your primary use case for Magento?
At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...
What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product. The main...
 

Also Known As

Magento, EPiServer Digital Commerce
Demandware
 

Overview

 

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
Find out what your peers are saying about Adobe Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: June 2025.
861,390 professionals have used our research since 2012.