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M-Files vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (7th)
OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (2nd)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 8.7%, up 6.5% compared to last year.
OpenText Documentum Content Management, on the other hand, focuses on Enterprise Content Management, holds 11.4% mindshare, up 10.8% since last year.
Document Management Software
Enterprise Content Management
 

Featured Reviews

LN
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
Salih çakır - PeerSpot reviewer
User-friendly content management but needs more customizations
We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"The most valuable feature is the management."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"The product is user-friendly."
"The most impactful thing is the size, which is almost 25 TB."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"It provides possibilities for us to save documents and supporting the business process while doing so."
 

Cons

"The integration with other products needs to be improved."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"OpenText Documentum's user interface could be improved a little bit."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"I would like to see performance improvements, especially regarding slow response times."
"It's difficult to manage and customize Documentum."
"Sometimes DocBroker cannot see the DocBase."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"The product is expensive."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Government
9%
Comms Service Provider
8%
Financial Services Firm
18%
Government
13%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about OpenText, DocuWare, Hyland and others in Document Management Software. Updated: August 2025.
865,164 professionals have used our research since 2012.