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Luigi's Box vs OpenText Knowledge Discovery (IDOL) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Luigi's Box
Ranking in Indexing and Search
2nd
Average Rating
9.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
OpenText Knowledge Discover...
Ranking in Indexing and Search
3rd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Indexing and Search category, the mindshare of Luigi's Box is 0.2%. The mindshare of OpenText Knowledge Discovery (IDOL) is 7.0%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search
 

Featured Reviews

William Berthoud - PeerSpot reviewer
Higher conversion rates with an advanced algorithm and intuitive interface
An area for improvement is the interface language, as our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage. Additionally, simplifying interactions with the Luigi's Box team, such as through localized support or tools tailored to non-English-speaking users, would improve collaboration. These changes would ensure a more seamless integration of the solution into our daily operations.
ERICK RAMIREZ - PeerSpot reviewer
Scales linearly and vertically; primarily used in AI
If I am not wrong, IDOL is working to release improvements in new capabilities in the next six months. There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment. I would like to see some machine learning capabilities added to the next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
"Luigi's Box was easy to implement and allowed me to get started quickly."
"We value the smart search feature the most since it immediately offers relevant results to customers, even if they don't know the exact name of the product."
"With its advanced algorithm and intuitive interface, this tool makes setting up the product feed simple and efficient."
"In analytics, we can see what our visitors can't find with us, because we can look in history to see what products they wanted to search for and couldn't find. We can see the exact number of people who wanted to find something."
"Luigi's Box is helpful in implementing even non-standard requirements."
"The seamless integration with our e-commerce platform has made it easy to implement and manage, allowing us to focus on delivering a top-notch user experience."
"This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."
"IDOL has several important visual analytics, like face recognition and object detection and recognition."
 

Cons

"The product is already at a very high level, but there is always room for further improvements, especially when we want to keep up with specific requirements and rapidly changing market trends."
"Deeper use of AI and ML - although with the advent of AI, new features have been implemented into Luigi's Box, there is still room for deeper integration."
"Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful."
"It could simplify the implementation on the website."
"Our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage."
"We have been using the service for more than two years, and our experience is only positive."
"Enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further."
"Our products are really diverse. Not everything can be done automatically, and manual intervention is required."
"There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment."
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Top Industries

By visitors reading reviews
No data available
Government
23%
Transportation Company
14%
Financial Services Firm
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Luigi's Box?
Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels.
What is your experience regarding pricing and costs for Luigi's Box?
When implementing, make the most of the knowledge of the person at Luigi's Box who will support you. They have a lot of experience.
What needs improvement with Luigi's Box?
Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficie...
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Also Known As

No data available
Micro Focus IDOL, HPE Autonomy IDOL, HPE IDOL
 

Overview

 

Sample Customers

Information Not Available
RTVE, Krungthai Bank, Kainos, Capax Discovery
Find out what your peers are saying about Luigi's Box vs. OpenText Knowledge Discovery (IDOL) and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.