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Luigi's Box vs OpenText Knowledge Discovery (IDOL) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Luigi's Box
Ranking in Indexing and Search
2nd
Average Rating
9.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
OpenText Knowledge Discover...
Ranking in Indexing and Search
3rd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Indexing and Search category, the mindshare of Luigi's Box is 1.7%. The mindshare of OpenText Knowledge Discovery (IDOL) is 6.7%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search Market Share Distribution
ProductMarket Share (%)
Luigi's Box1.7%
OpenText Knowledge Discovery (IDOL)6.7%
Other91.6%
Indexing and Search
 

Featured Reviews

Artur Niewiadomy - PeerSpot reviewer
E-marketing coordinator at Cyfrowe.pl
Good visibility with continuous optimization that helps increase revenue
Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficiency of the tool can also be improved with some reports - some data takes a long time to load. It would be convenient to use drag-and-drop mechanisms when personalizing settings in the administration panel. Apart from these minor comments, I have only good impressions of working with Luigi's Box and I do not see the need for major changes - it fulfills its task as promised.
ERICK RAMIREZ - PeerSpot reviewer
Team Lead Solutions Architect at IMEXPERTS DO BRASIL
Scales linearly and vertically; primarily used in AI
If I am not wrong, IDOL is working to release improvements in new capabilities in the next six months. There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment. I would like to see some machine learning capabilities added to the next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Luigi's Box is helpful in implementing even non-standard requirements."
"Luigi's Box has brought substantial enhancements to our company, particularly by enriching the search experience on our website. Through its powerful search capabilities, our customers can effortlessly locate their desired products, resulting in heightened satisfaction and conversion rates."
"Luigi's Box was easy to implement and allowed me to get started quickly."
"In analytics, we can see what our visitors can't find with us, because we can look in history to see what products they wanted to search for and couldn't find. We can see the exact number of people who wanted to find something."
"Within the dashboard, the application offers data analysis that works with different views of the customer data. This data is graphically processed and thus does not need to be further modified for better interpretation."
"This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."
"The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
"The seamless integration with our e-commerce platform has made it easy to implement and manage, allowing us to focus on delivering a top-notch user experience."
"IDOL has several important visual analytics, like face recognition and object detection and recognition."
 

Cons

"Enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further."
"When setting up banner ads in the search window, it takes a long time for the banners to appear."
"Our products are really diverse. Not everything can be done automatically, and manual intervention is required."
"More robust guidelines on optimization techniques would be highly valuable."
"It could simplify the implementation on the website."
"We have been using the service for more than two years, and our experience is only positive."
"Deeper use of AI and ML - although with the advent of AI, new features have been implemented into Luigi's Box, there is still room for deeper integration."
"However, we know that there's always room for improvement, and Luigi's Box has already made a lot of progress and it is still increasing its value and adding new features."
"There is room for improvement in some very important capabilities in visual analytics. They have been focusing on improving the face recognition algorithm. The accuracy of object detection could be improved as well and I know they are working on that at the moment."
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Top Industries

By visitors reading reviews
No data available
Government
20%
Transportation Company
17%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise1
No data available
 

Questions from the Community

What do you like most about Luigi's Box?
Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels.
What is your experience regarding pricing and costs for Luigi's Box?
When implementing, make the most of the knowledge of the person at Luigi's Box who will support you. They have a lot of experience.
What needs improvement with Luigi's Box?
Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficie...
Ask a question
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Also Known As

No data available
Micro Focus IDOL, HPE Autonomy IDOL, HPE IDOL
 

Overview

 

Sample Customers

Notino, Muziker, Under Armour, SFD
RTVE, Krungthai Bank, Kainos, Capax Discovery
Find out what your peers are saying about Luigi's Box vs. OpenText Knowledge Discovery (IDOL) and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.