LogMeIn Rescue vs Rocket Exceed TurboX comparison

GoTo and Rocket Software are both solutions in the Remote Access category. GoTo is ranked #13 with an average rating of 9.0, while Rocket Software is ranked #19. GoTo holds a 1.9% mindshare in VUS, compared to Rocket Software’s 3.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Rocket Software users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and Rocket Exceed TurboX are leading products in remote support solutions. Rocket Exceed TurboX seems preferable due to user satisfaction with its features despite competitive pricing and support satisfaction with LogMeIn Rescue.

Features: Users find LogMeIn Rescue valuable for quick and reliable remote assistance, ease of use, and integration with other systems. Rocket Exceed TurboX is praised for its advanced security features, high scalability, and robust performance under heavy loads.

Room for Improvement: LogMeIn Rescue users highlight the need for lower pricing and improved cross-platform support. Rocket Exceed TurboX users suggest enhancements in the simplicity of setup and a more intuitive control panel.

Ease of Deployment and Customer Service: LogMeIn Rescue is noted for its straightforward deployment process and responsive customer service, creating a hassle-free experience for users. Rocket Exceed TurboX, while praised for its overall performance, requires a more complex setup and users report mixed customer service experiences.

Pricing and ROI: LogMeIn Rescue users report dissatisfaction with the pricing and express concerns about the cost relative to ROI. Rocket Exceed TurboX users align the cost with the value provided, particularly appreciating the enhanced features and capabilities.

To learn more, read our detailed LogMeIn Rescue vs. Rocket Exceed TurboX Report (Updated: June 2025).

Buyer's Guide

LogMeIn Rescue vs. Rocket Exceed TurboX

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. The mindshare of Rocket Exceed TurboX is 3.1%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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reviewer2046021

Cloud Pre/Sales Manager at Ness Technologies

Fast and has a friendly UI; allows you to consume heavy applications

An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its price is reasonable. It is a part of our M365 suite."

"The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored."

"I appreciate how easy it is to deploy certificates to end users to get control over their device with Microsoft Intune; that's what Microsoft Intune is known for, and that's what we use them for."

"It is a very helpful solution."

"It's easy to manage and easy to configure."

"We have a BYOD policy, and this solution helps us manage our devices."

"The most valuable includes managing everything from a single console."

"The most valuable feature of Microsoft Intune is patching-related capabilities."

More Microsoft Intune pros

"It is very straightforward to set up, use, install, and transfer sessions."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"The initial setup is easy. If you want the desktop program, you just download and install it."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"Ability to save a permanent remote connection, hold, and/or transfer."

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

More LogMeIn Rescue pros

"The solution is perfect for Linux users."

"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."

Cons

"The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me."

"The reporting and cost have room for improvement."

"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."

"Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune."

"There should be more focus on mobile device security and integration."

"Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."

"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."

More Microsoft Intune cons

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The solution’s pricing could be improved."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

More LogMeIn Rescue cons

"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."

"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

Pricing and Cost Advice

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"The price for Intune is fair."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"We use Defender ATP and E5 licenses."

More Microsoft Intune pricing and cost advice

"The rescue model is licensed by user."

"Look at the different plans they have. Do not pay for a plan you do not need."

"It's definitely worth the value."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

More LogMeIn Rescue pricing and cost advice

"Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

17%

Computer Software Company

11%

Financial Services Firm

Real Estate/Law Firm

Manufacturing Company

31%

Computer Software Company

11%

Energy/Utilities Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

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What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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Product Reports

Buyer's Guide

Microsoft Intune

June 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

June 2025

Download Rocket Exceed TurboX product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

OpenText Exceed TurboX

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

Rocket Exceed TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

Exceed TurboX features:

Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.

Rocket Software

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas

Buyer's Guide

LogMeIn Rescue vs. Rocket Exceed TurboX

June 2025

Free Report: LogMeIn Rescue vs. Rocket Exceed TurboX

Find out what your peers are saying about LogMeIn Rescue vs. Rocket Exceed TurboX and other solutions. Updated: June 2025.

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