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LogMeIn Rescue vs OpenText Exceed TurboX (ETX) comparison

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Buyer's Guide
Remote Access
July 2022
Find out what your peers are saying about Citrix, TeamViewer, Microsoft and others in Remote Access. Updated: July 2022.
620,987 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."

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"The solution is perfect for Linux users."

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Cons
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.""Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

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"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

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Pricing and Cost Advice
  • "I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
  • More LogMeIn Rescue Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a… more »
    Top Answer:I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But… more »
    Top Answer:The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. We use other products from… more »
    Top Answer:The solution is perfect for Linux users.
    Top Answer:We have concerns about network speed and security settings. We're finding that if too many clients connect with OpenText the server may become slower. There seem to be performance issues. The… more »
    Top Answer:It is a solution for Linux remote users. We don't use Microsoft.
    Ranking
    10th
    out of 34 in Remote Access
    Views
    2,447
    Comparisons
    1,848
    Reviews
    2
    Average Words per Review
    2,673
    Rating
    9.0
    13th
    out of 34 in Remote Access
    Views
    4,343
    Comparisons
    2,362
    Reviews
    1
    Average Words per Review
    570
    Rating
    8.0
    Comparisons
    Also Known As
    OpenText Exceed TurboX
    Learn More
    Overview

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    OpenText Exceed TurboX (ETX) is a remote access software that helps maintain business continuity while offering high performance over wide area networks. With OpenText Exceed TurboX, you can move individual applications or complete desktops that are normally installed and managed physically on each user’s personal computer to a centralized datacenter or cloud environment, allowing remote users access to the business-critical applications they need from any location.

    OpenText Exceed TurboX (ETX) Features

    OpenText Exceed TurboX has many valuable key features. Some of the most useful ones include:

    • Security: ETX offers strong security with over-the-wire network communication encryption and support for enterprise logon systems, including keycards.
    • Speed: The solution provides reliable remote access for high performance and increased user acceptance.
    • Integrated high availability: OpenText Exceed TurboX deploys in a highly available server “cluster” for high availability access to ETX Server with maximum uptime.
    • Suspend and resume: With this feature, you can manually suspend sessions at any time and resume them on any computer, auto-adjusting to the new monitor resolution. In addition, you can easily reconnect to existing remote sessions after connection interruptions.
    • Universal client: You can access your work remotely from laptops, desktops, and tablet computers by using the browser-based HTML5 client.
    • Central web portal: With centralized administration, IT teams across the organization can easily monitor and manage user access to systems.
    • Display of remote sessions: OpenText Exceed TurboX graphically displays remote sessions, including support for UHD displays and multiple monitors.

    OpenText Exceed TurboX (ETX) Benefits

    There are several benefits to implementing OpenText Exceed TurboX. Some of the biggest advantages the solution offers include:

    • Responsiveness and session resilience: OpenText ETX allows users to access graphically demanding software solutions, where responsiveness and session resilience are key, with nothing more than a laptop and a browser.
    • Accelerates productivity: The solution is designed to accelerate productivity because it offers better performance than alternative solutions.
    • Multiple deployment options: OpenText ETX can be securely deployed in the cloud or in a datacenter, UNIX, Linux and Windows applications.

    • Centralized servers: Users can connect, disconnect, and reconnect through a simple browser at any time, from anywhere, since each application and desktop instance runs on centralized servers.
    • Administrative portal: The solution’s administrative portal helps reduce hardware, IT costs, and complexity by assuming control of all installations, updates, and access rights.
    • Cost savings: By using OpenText ETX, you can replace expensive workstations with centrally managed servers to concentrate more users across shared resources. In addition, for other cost reductions, you can leverage advanced network infrastructure, bandwidth, and network reliability to implement a single (or just a few) global data centers.

    Reviews from Real Users

    A Project Manager at a tech services company says, “This product is great. It's easy to use and it can solve certain problems our remote users face. Employees in other cities and countries can easily access it. The solution is perfect for Linux users.”

    Offer
    Learn more about LogMeIn Rescue
    Learn more about OpenText Exceed TurboX (ETX)
    Sample Customers
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    SMS Group, Micronas, Inphi
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Retailer29%
    Translation And Localization Position14%
    Manufacturing Company14%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider18%
    Construction Company6%
    Government6%
    VISITORS READING REVIEWS
    Manufacturing Company24%
    Computer Software Company23%
    Comms Service Provider11%
    Government6%
    Company Size
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise19%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise7%
    Large Enterprise81%
    Buyer's Guide
    Remote Access
    July 2022
    Find out what your peers are saying about Citrix, TeamViewer, Microsoft and others in Remote Access. Updated: July 2022.
    620,987 professionals have used our research since 2012.

    LogMeIn Rescue is ranked 10th in Remote Access with 2 reviews while OpenText Exceed TurboX (ETX) is ranked 13th in Remote Access with 1 review. LogMeIn Rescue is rated 9.0, while OpenText Exceed TurboX (ETX) is rated 8.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of OpenText Exceed TurboX (ETX) writes "Easy to use, perfect for Linux, and great for remote workers". LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, GoToAssist, Microsoft Remote Desktop Services and BeyondTrust Remote Support, whereas OpenText Exceed TurboX (ETX) is most compared with VNC Connect, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, TeamViewer and Citrix Workspace.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.