No more typing reviews! Try our Samantha, our new voice AI agent.

LiveChat vs Syncro comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveChat
Ranking in Help Desk Software
33rd
Ranking in IT Service Management (ITSM)
38th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Live Chat (2nd)
Syncro
Ranking in Help Desk Software
73rd
Ranking in IT Service Management (ITSM)
61st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Network Monitoring Software (157th), Server Monitoring (48th), Remote Access (62nd), Vulnerability Management (135th), Mobile Device Management (MDM) (32nd), IT Alerting and Incident Management (65th), Remote Monitoring and Management (RMM) (28th), Patch Management (60th), MSP Backup (23rd), Unified Endpoint Management (UEM) (32nd)
 

Featured Reviews

CM
CEO at a logistics company with 1-10 employees
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
Use Syncro?
Leave a review
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
886,426 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
16%
Manufacturing Company
14%
Media Company
8%
Performing Arts
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
No data available
 

Comparisons

No data available
 

Also Known As

chat.io
No data available
 

Overview

 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: March 2026.
886,426 professionals have used our research since 2012.