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Leena AI vs Tines comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Leena AI
Ranking in AI IT Support
24th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Help Desk Software (22nd), AI-Agents for HR (4th), AI Procurement & Supply Chain (5th)
Tines
Ranking in AI IT Support
9th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (TIP) (11th), Security Orchestration Automation and Response (SOAR) (6th), AI-Powered Security Automation (2nd)
 

Mindshare comparison

As of July 2026, in the AI IT Support category, the mindshare of Leena AI is 0.9%. The mindshare of Tines is 1.4%. It is calculated based on PeerSpot user engagement data.
AI IT Support Mindshare Distribution
ProductMindshare (%)
Tines1.4%
Leena AI0.9%
Other97.7%
AI IT Support
 

Featured Reviews

AP
Human Resource Manager at a manufacturing company with 5,001-10,000 employees
Chatbot has organized HR queries and has improved employee experience and self-service
The best feature that Leena AI offers is that it improves daily. Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies. I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have. Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience. The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.
Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Automation has replaced repetitive tasks and helps my team organize workflows in real time
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I can say that the documentation could be much simpler and mainly example-based, showing real workflows. Faster support responses would also help, especially when someone is building a very complex workflow so they can easily get support responses at any point. The setup time is considerable. It takes time to set it up, and the learning curve is steep. It is not hard once you know it, but getting started takes a whole lot of time and effort and slows new users down considerably. I will heavily dwell on a few things. More ready-made templates would help so you do not always start from scratch. A simpler onboarding flow for new users would also make it much easier to get started very quickly. Better in-app guidance when building workflows would also be helpful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Leena AI has positively impacted my organization by improving the efficiency of employees who were earlier not aware where to go to submit their HR-related queries."
"After implementing Leena HR chatbot recently, workflows were streamlined, queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience."
"Leena AI has impacted my organization positively because its cost management is low, its responses are faster, and it scales easily."
"Tines has positively impacted my organization because automation has brought a lot of changes, reducing a lot of effort and providing fast time to value."
"The tool was vendor-neutral."
"Tines is a very solid tool overall; once you get used to it, it makes work much easier and saves a whole lot of time."
"One of the most valuable features is that it’s a low-code solution."
"It proved that we could build enterprise-grade reliability into our backend without writing a line of custom Python script."
"For an analyst, it would take at least one hour to two hours to get the result with this much perfection, but with Tines, it happens instantaneously."
"The best thing is that it's no code, so it doesn't require coding knowledge."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
 

Cons

"Customer support for Leena AI is very good, but it takes a lot of turnaround time to come back and resolve the questions, queries, or issues."
"Leena AI can be improved if we are able to automate all the questions rather than only common questions available."
"The areas where Tines can be improved include the human, AI, plus automation model."
"However, for pre-existing SaaS software, it becomes a nightmare."
"They started implementing some AI, and their AI is isolated."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."
"Tines was a little bit more expensive than Torq."
"Reporting and dashboards could be more advanced for deeper analysis."
"The setup time is considerable; it takes time to set it up, and the learning curve is steep."
"There are three things that I would say could be better."
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Top Industries

By visitors reading reviews
Construction Company
32%
Manufacturing Company
14%
Financial Services Firm
9%
Pharma/Biotech Company
7%
Financial Services Firm
13%
Manufacturing Company
9%
Construction Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Leena AI?
My experience with pricing, setup cost, and licensing for Leena AI is that the setup cost was low, and the license was given easily.
What needs improvement with Leena AI?
Leena AI can be improved if we are able to automate all the questions rather than only common questions available. If it can be improved in that way, it will enhance our operations.
What is your primary use case for Leena AI?
My main use case for Leena AI is to manage our customer queries automatically on chat, email, and personally. A quick specific example of how Leena AI helps with customer queries in my daily workfl...
What needs improvement with Tines?
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I ca...
What is your primary use case for Tines?
My main use case for Tines has been automation. My main use has been automating simple workflows, such as moving data between tools, sending alerts, and handling routine tasks. This work gets faste...
What advice do you have for others considering Tines?
My advice would be to start simple. The main thing is that you need to build small workflows first. When you build small workflows, you understand how it works on a bigger and more complex side. If...
 

Comparisons

 

Overview

Find out what your peers are saying about Leena AI vs. Tines and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.