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LEAPWORK vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LEAPWORK
Ranking in Test Automation Tools
20th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (9th), Regression Testing Tools (5th)
 

Mindshare comparison

As of September 2025, in the Test Automation Tools category, the mindshare of LEAPWORK is 1.5%, up from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 5.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.9%
LEAPWORK1.5%
Other92.6%
Test Automation Tools
 

Featured Reviews

Blaine Anderson - PeerSpot reviewer
Flow automation software that is user friendly for non technical teams and offers good value for money
If it is a business critical environment that needs to be up 99.999% of the time, LEAPWORK is the solution to go with because the ROI on it is good. We ended up using SmartBear because of how expensive LEAPWORK is. I would rate this solution an eight out of ten.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable of this solution is the no code option. It offers drag and drop when it comes to development and removes the need for a developer."
"The UI is user-friendly."
"It provides automated testing. Instead of us doing manual testing, we can utilize Leapwork, and it tests most of our critical processes. In the next phase, we also plan to do some process work with it, such as using Leapwork to create reports or provide certain extracts of data."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"The most valuable features are the desktop and mobile modules."
"TestComplete is simple, it's a very easy-to-use tool."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"The database checkpoints detect problems which are difficult for a human resource to find."
"When compared to other tools, it is very simple."
"The initial setup is pretty easy and it's quick to deploy."
 

Cons

"This solution could be improved by offering better reporting related to the integration into Azure DevOps."
"The initial setup is difficult."
"It is a very comprehensive tool, and there is a significant learning curve to being able to adopt the tool. Because it does so much, there is only so much that you can learn. You can, however, do some simpler things right away. They do have a kind of boot camp where some of their experts engage with you, and during that time, you can work on the top initiatives that you want to do, and that's a good process. After you start using the tool, there is a lot more that you would want to do."
"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing. So, you have an agent on a server, then you have an agent on the laptop of the person who is doing the testing, and that seems like a lot of stuff and a kind of anti-cloud. Why do I have to deploy agents on people's machines in order to do something in the cloud? I'm sure they're doing that so they can monitor their licensing and all that stuff, but it is not necessarily a friendly process."
"The artificial intelligence needs to be improved."
"What is currently missing from this solution is better support for mobile testing."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"The pricing is the constraint."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
 

Pricing and Cost Advice

"We got a deal on it for the first year. We're paying $8,000."
"The product is not cheap."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"It is approximately $6,000 a year."
"It comes with a high cost."
"We have a TestComplete 12 license."
"SmartBear TestComplete is an expensive tool."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The solution's pricing is too high."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
Financial Services Firm
6%
Computer Software Company
18%
Manufacturing Company
15%
Financial Services Firm
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

Do you recommend Leapwork? How is Leapwork pricing?
Do you recommend Leapwork? I absolutely recommend Leapwork. In fact, I consider it to be one of the best test automation tools. I like it because it provides many benefits. Some of the ones I fin...
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

Samutec
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about LEAPWORK vs. SmartBear TestComplete and other solutions. Updated: July 2025.
867,370 professionals have used our research since 2012.