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LEAPWORK vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LEAPWORK
Ranking in Test Automation Tools
20th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th)
 

Mindshare comparison

As of June 2026, in the Test Automation Tools category, the mindshare of LEAPWORK is 1.7%, up from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 5.8%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.8%
LEAPWORK1.7%
Other92.5%
Test Automation Tools
 

Featured Reviews

VS
Test Associate & Manager at IGT Solutions
The product has a user-friendly UI, and it provides good support, but it is expensive and difficult to setup
We are partners with the product. We use it for end-to-end automation. We can automate server-based and web-based applications. We can also do continuous integration and continuous delivery It is a low-code/no-code automation tool. The UI is user-friendly. It supports web-based and browser-based…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides automated testing. Instead of us doing manual testing, we can utilize Leapwork, and it tests most of our critical processes. In the next phase, we also plan to do some process work with it, such as using Leapwork to create reports or provide certain extracts of data."
"The UI is user-friendly."
"As a testing tool, it is great; it does exactly what we need it to do, and it is very robust in the number of features that you could support for testing."
"Anyone can use LEAPWORK because it is a no code solution that removes the need for a developer."
"The most valuable of this solution is the no code option. It offers drag and drop when it comes to development and removes the need for a developer."
"Customer Service: It's good. Technical Support: It's good."
"You can record your actions and play them back later."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"We were able to run tests on daily promotions of software so all software was tested every night, making any bugs instantly visible the next morning."
"With TestComplete, we need just eight hours (or even less if we're using multiple machines) for stability and stress testing, whereas manual tests would take 48 hours."
"TestComplete is a great product."
"The initial setup is pretty easy and it's quick to deploy."
 

Cons

"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing."
"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing. So, you have an agent on a server, then you have an agent on the laptop of the person who is doing the testing, and that seems like a lot of stuff and a kind of anti-cloud. Why do I have to deploy agents on people's machines in order to do something in the cloud? I'm sure they're doing that so they can monitor their licensing and all that stuff, but it is not necessarily a friendly process."
"It is a very comprehensive tool, and there is a significant learning curve to being able to adopt the tool. Because it does so much, there is only so much that you can learn. You can, however, do some simpler things right away. They do have a kind of boot camp where some of their experts engage with you, and during that time, you can work on the top initiatives that you want to do, and that's a good process. After you start using the tool, there is a lot more that you would want to do."
"The initial setup is difficult."
"This solution could be improved by offering better reporting related to the integration into Azure DevOps."
"The initial setup of SmartBear TestComplete was complex."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"The licensing costs are a little bit high and should be reduced."
"They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"Product ungracefully crashes or hangs sometimes."
"Error handling features in the tool are a little limited."
"There is no support for mobile testing automation."
 

Pricing and Cost Advice

"The product is not cheap."
"We got a deal on it for the first year. We're paying $8,000."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"It is approximately $6,000 a year."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The solution's pricing is too high."
"The option we chose was around $2,000 USD."
"Our ROI is about $10,000 a year."
"We have a TestComplete 12 license."
"It comes with a high cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Insurance Company
10%
Manufacturing Company
7%
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Do you recommend Leapwork? How is Leapwork pricing?
Do you recommend Leapwork? I absolutely recommend Leapwork. In fact, I consider it to be one of the best test automation tools. I like it because it provides many benefits. Some of the ones I fin...
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Overview

 

Sample Customers

Samutec
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about LEAPWORK vs. SmartBear TestComplete and other solutions. Updated: June 2026.
902,417 professionals have used our research since 2012.