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LEAPWORK vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LEAPWORK
Ranking in Test Automation Tools
21st
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th)
 

Mindshare comparison

As of December 2025, in the Test Automation Tools category, the mindshare of LEAPWORK is 1.6%, up from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 5.4%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.4%
LEAPWORK1.6%
Other93.0%
Test Automation Tools
 

Featured Reviews

VS
Test Associate & Manager at IGT Solutions
The product has a user-friendly UI, and it provides good support, but it is expensive and difficult to setup
We are partners with the product. We use it for end-to-end automation. We can automate server-based and web-based applications. We can also do continuous integration and continuous delivery It is a low-code/no-code automation tool. The UI is user-friendly. It supports web-based and browser-based…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The UI is user-friendly."
"It provides automated testing. Instead of us doing manual testing, we can utilize Leapwork, and it tests most of our critical processes. In the next phase, we also plan to do some process work with it, such as using Leapwork to create reports or provide certain extracts of data."
"The most valuable of this solution is the no code option. It offers drag and drop when it comes to development and removes the need for a developer."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"TestComplete is simple, it's a very easy-to-use tool."
"The product's initial setup phase was easy."
"The most valuable feature of this solution is regression testing tools."
"It allows us to test both desktop and web applications."
"The ease-of-use and quality of the overall product are above average."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
 

Cons

"This solution could be improved by offering better reporting related to the integration into Azure DevOps."
"It is a very comprehensive tool, and there is a significant learning curve to being able to adopt the tool. Because it does so much, there is only so much that you can learn. You can, however, do some simpler things right away. They do have a kind of boot camp where some of their experts engage with you, and during that time, you can work on the top initiatives that you want to do, and that's a good process. After you start using the tool, there is a lot more that you would want to do."
"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing. So, you have an agent on a server, then you have an agent on the laptop of the person who is doing the testing, and that seems like a lot of stuff and a kind of anti-cloud. Why do I have to deploy agents on people's machines in order to do something in the cloud? I'm sure they're doing that so they can monitor their licensing and all that stuff, but it is not necessarily a friendly process."
"The initial setup is difficult."
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"The artificial intelligence needs to be improved."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"Right now, the product only supports Windows."
"In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
 

Pricing and Cost Advice

"We got a deal on it for the first year. We're paying $8,000."
"The product is not cheap."
"The price is less, compared to other products, such as QTP."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The product is becoming more and more expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Government
10%
Financial Services Firm
7%
Construction Company
7%
Computer Software Company
16%
Manufacturing Company
14%
Financial Services Firm
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

Do you recommend Leapwork? How is Leapwork pricing?
Do you recommend Leapwork? I absolutely recommend Leapwork. In fact, I consider it to be one of the best test automation tools. I like it because it provides many benefits. Some of the ones I fin...
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

Samutec
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about LEAPWORK vs. SmartBear TestComplete and other solutions. Updated: November 2025.
879,259 professionals have used our research since 2012.