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Kronos Workforce Central Software [EOL] vs UKG comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kronos Workforce Central So...
Average Rating
7.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
UKG
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (3rd), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (6th), AI-Agents for HR (5th)
 

Featured Reviews

RO
IT Manager at Soporte Antivirus Ltda
Has a simple interface, is easy to use, and has good stability
It's really easy to use and has a simple interface.  The networking could use improvement.  One to three years. Stability is good.  Scalability is just fine. We have fifty users, most of them are admin roles.  Their technical support is very good. They are very helpful. The initial setup was…
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Do it."
"The flexibility in configuration is this product’s most valuable feature."
"The advanced scheduler helps to ensure proper staffing."
"Poor user experience."
"It's really easy to use and has a simple interface."
"Technical side: The level of detail (building blocks) in configuration (setup) makes it scalable and secure on a functional level, as well as on a data level."
"Hours are saved each payroll period on data entry."
"Customer service is great."
"Customer Service: Top notch. Technical Support: Top notch."
"With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches."
"Although it is vastly different from its earlier siblings, its organization of work places is now much easier since you can cluster everything on one central page."
"We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place!"
"I like the ease of use with the system and the integration between HRIS and payroll."
"Employees love to see their paychecks as soon as payroll has processed."
 

Cons

"Customer Service: 3/10 Technical Support: I would give technical support a rating of 3/10. A lot of the time, their technical support person did not understand the issue."
"Poor user experience. Web based, but requires old version of Java on the desktop which is a security nightmare."
"The networking could use improvement."
"The setup was complex."
"Licenses are expensive."
"Implementation was incomplete."
"The performance module would be ideally updated next since it has not had the full review like the others have."
"The submit button sometimes does not work and the timesheet stays in the "In Progress" mode."
"We switched from UTM because the reporting feature was HORRIBLE and UTM could not really address our needs and issues."
"Technical support is 4/10."
"Documents upload and the way it is used for life events, it is too many steps to process."
"We have encountered scalability issues. Only 10 clock transactions are allowed to run at once; not the best for installing 300+ global clocks."
"The thing which sours my company's experience with UltiPro is the customer experience; being promised items to find out it cannot be delivered at all."
 

Pricing and Cost Advice

"The price is expensive."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"The platform is not affordable but also not the most expensive."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"The pricing depends on the number of licenses we buy."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"If you're going for the full suite, it can be fairly pricey."
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Top Industries

By visitors reading reviews
No data available
Construction Company
14%
Financial Services Firm
11%
Comms Service Provider
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

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Earn 20 points
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Also Known As

Kronos Manager
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Finish Line, Rock Bottom
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
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