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TownSuite vs Verint Citizen Engagement comparison

TownSuite and Verint are both solutions in the Local Government CRM category. TownSuite is ranked #27, while Verint is ranked #16. TownSuite holds a 0.3% mindshare in LGC, compared to Verint’s 0.7% mindshare.
TownSuite
  • 50 Views
  • 50 Comparison Views
Verint Citizen Engagement
  • 126 Views
  • 126 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between TownSuite and Verint Citizen Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM.

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To learn more, read our detailed Local Government CRM Report (Updated: July 2025).
Buyer's Guide
Local Government CRM
July 2025
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Helped 864,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

TownSuite
Ranking in Local Government CRM
27th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Verint Citizen Engagement
Ranking in Local Government CRM
16th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Local Government CRM category, the mindshare of TownSuite is 0.3%, up from 0.2% compared to the previous year. The mindshare of Verint Citizen Engagement is 0.7%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Local Government CRM
Buyer's Guide
Local Government CRM
July 2025
Download Free Report
Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: July 2025.
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864,221 professionals have used our research since 2012.
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
Local Government CRM
July 2025
TownSuite reportDownload TownSuite product report
Buyer's Guide
Local Government CRM
July 2025
Verint Citizen Engagement reportDownload Verint Citizen Engagement product report
 

Also Known As

No data available
KANA LAGAN, Verint Case Management Professional
 

Overview

Access all of your municipal information from from one place. No additional spreadsheets, complicated integrations or post-it notes required.

TownSuite

Elevate your citizen engagement by transforming your service delivery with our cloud solutions. Leverage digital, self-service, and traditional service channels to deliver services beyond expectations. Boost efficiency and reduce costs through integrated services. Improve agent performance and employee satisfaction.

Verint
 

Sample Customers

Information Not Available
City of Winnipeg, City of Fort Wayne
Buyer's Guide
Local Government CRM
July 2025
Download Free Report
Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: July 2025.
DOWNLOAD NOW
864,221 professionals have used our research since 2012.
See our list of best Local Government CRM vendors.

We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.