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Kana Express [EOL] vs Zoho CRM comparison

Verint and Zoho are both solutions in the CRM category. Additionally, 88% of Zoho users are willing to recommend the solution.
Zoho CRM
Read 53 Zoho CRM reviews
  • 1,877 Views
  • 883 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Kana Express [EOL] and Zoho CRM based on real PeerSpot user reviews.

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CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kana Express [EOL]
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Zoho CRM
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
53
Ranking in other categories
CRM (5th), Opportunity Management (5th), Sales Force Automation (4th)
 

Featured Reviews

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AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
44%
Computer Software Company
6%
Financial Services Firm
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
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What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
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What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
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Comparisons

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Compared 5% of the time
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Product Reports

Buyer's Guide
CRM
June 2025
Kana Express [EOL] reportDownload Kana Express [EOL] product report
Buyer's Guide
Zoho CRM
June 2025
Zoho CRM reportDownload Zoho CRM product report
 

Also Known As

Trinicom
No data available
 

Overview

Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
Verint

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho
 

Sample Customers

Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
CRM
June 2025
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860,632 professionals have used our research since 2012.
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