We performed a comparison between JumpCloud and Symantec Siteminder based on real PeerSpot user reviews.
Find out in this report how the two Single Sign-On (SSO) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"The product enables device management."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"Ability to integrate all applications."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"It's quite scalable."
"Authentication & Authorization are important because all the sites need authentication for security purposes. That has been handled pretty well all these years with SSO."
"SAML is the best thing we're using right now because there is no need for creating an external account."
"The solution is easy to use for our managers."
"The single sign-on is the solution's most valuable feature"
"It provides the breadth and the width to provide solutions for the different kinds of technologies which we have."
"The most valuable feature is that it meets the requirements of the customer. You have a lot of features in the product. Every product has them, but the question is, are these products going to meet the requirement of the customer?"
"It's agent-based. It's convenient to deploy and integrate."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"The visual tool and interface must be more fine-tuned."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."
"Lacks the ability to have various VPN applications."
"They need more straightening of the SSO capabilities."
"The initial setup was complex, painful. But that is to be expected of any new setup. When you're a big bank like us, any kind of migration to a new product is hard. I expect it to be painful, and it was painful. But it's not something that you can avoid."
"The technical support could be better."
"We are finding some compatibility issues. We're still working with CA on them."
"The GUIs are not very clear, especially when integrating with other products from CA."
"We would like to the OAuth be more stable, more issues being fixed rather than not."
"We're currently unable to find information about if the solution can do a full implementation with SQL. Some better and more accessible documentation for new users or those curious about the product would be helpful."
"I'd like to see a rework of the user directory configuration."
"I think they need to integrate some of the newer types of authentication into the product. I'm not seeing the innovation when it comes to biometrics in the product."
JumpCloud is ranked 7th in Single Sign-On (SSO) with 16 reviews while Symantec Siteminder is ranked 15th in Single Sign-On (SSO) with 69 reviews. JumpCloud is rated 8.6, while Symantec Siteminder is rated 8.0. The top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Cisco Duo and Scalefusion, whereas Symantec Siteminder is most compared with PingFederate, ForgeRock, Okta Workforce Identity, PingAccess and PingID. See our JumpCloud vs. Symantec Siteminder report.
See our list of best Single Sign-On (SSO) vendors, best Access Management vendors, and best ZTNA as a Service vendors.
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