Try our new research platform with insights from 80,000+ expert users

Ivanti Neurons for ITSM vs TOPdesk comparison

Ivanti and TOPdesk are both solutions in the Help Desk Software category. Ivanti is ranked #10 with an average rating of 8.3, while TOPdesk is ranked #14 with an average rating of 7.6. Ivanti holds a 2.5% mindshare in HDS, compared to TOPdesk’s 2.1% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 902 Views
  • 114 Comparison Views
91% willing to recommend
TOPdesk
Read 10 TOPdesk reviews
  • 931 Views
  • 101 Comparison Views
84% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and TOPdesk compete in IT service management. Ivanti leads in customization, while TOPdesk is more cost-effective with integrated features.

Features:Ivanti Neurons for ITSM features robust automation, detailed analytics, and personalization for workflows, enhancing flexibility. TOPdesk offers all-in-one incident, problem, and change management, with an intuitive self-service portal and seamless resource integration.

Room for Improvement:Ivanti might improve by simplifying deployment, enhancing user interface design, and offering more built-in integrations for quicker setup. TOPdesk could offer more customization options, advanced analytics capacities, and integration with third-party tools for extended functionality.

Ease of Deployment and Customer Service:Ivanti's deployment can be complex due to its extensive customization, but it has comprehensive support. TOPdesk offers simple deployment, praised for its easy setup and intuitive design, with responsive customer service.

Pricing and ROI:Ivanti Neurons for ITSM can have higher setup costs due to its features and customization, promising long-term ROI through efficiencies. TOPdesk presents lower initial costs and quicker ROI due to integrated features and easier launch.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Ivanti Neurons for ITSM vs. TOPdesk Report (Updated: May 2025).
Buyer's Guide
Ivanti Neurons for ITSM vs. TOPdesk
May 2025
Download the complete report
Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Neurons for ITSM
Ranking in Help Desk Software
10th
Ranking in IT Service Management (ITSM)
6th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
No ranking in other categories
TOPdesk
Ranking in Help Desk Software
14th
Ranking in IT Service Management (ITSM)
12th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.4% compared to the previous year. The mindshare of TOPdesk is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Anoir LOUHICHI - PeerSpot reviewer
Integration flexibility and informative dashboards enable effective workflow management
Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Read full review
Martina Peneva - PeerSpot reviewer
Implement service management changes while addressing UI improvements
Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"This is an excellent alternative to ServiceNow for smaller companies."
"The integrations are quite simple and clear."
"It is easy to set up."
"The solution's technical support is excellent. I rate the technical support a ten out of ten."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."
More Ivanti Neurons for ITSM pros
"It is an easy-to-use solution."
"The most valuable feature of TOPdesk is the reports."
"Change management is the most critical feature."
"Its ITSM approach is quite useful."
"The most valuable feature of this solution is the incident management module."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"TOPdesk is overall very stable."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
More TOPdesk pros
 

Cons

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"They could provide product integration with popular platforms."
"There's a lack of integration with other products. This needs to be improved."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"The patching for non-Windows OSes such as Linux is poor."
"The user interface must be made simpler and more effective."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
More Ivanti Neurons for ITSM cons
"An operator is also a user but requires creating two different records."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."
"It is time-consuming to add new users."
"The solution should be made more user-friendly."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
More TOPdesk cons
 

Pricing and Cost Advice

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The product is affordable for small businesses."
"The price is on the higher side. The support is included in the standard licensing fees."
"The solution is inexpensive compared to competitors."
"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."
"The solution's pricing is reasonable and not expensive."
"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
"Compared to other products in this segment, I think that they are priced well and not too expensive."
"TOPdesk's pricing is cheaper than Jira's."
report
See which vendors are best for you
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
See recommendations
858,038 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Government
10%
Educational Organization
7%
Educational Organization
34%
Computer Software Company
14%
Healthcare Company
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
What do you like most about TOPdesk?
The most valuable feature of TOPdesk is the reports.
See all answers
What is your experience regarding pricing and costs for TOPdesk?
The solution's pricing is reasonable and not expensive.
See all answers
What needs improvement with TOPdesk?
From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...
See all answers
 

Comparisons

ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 29% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 10% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 9% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 8% of the time
Vision Helpdesk vs Ivanti Neurons for ITSM Logo
Vision Helpdesk vs Ivanti Neurons for ITSM
Compared 7% of the time
More Ivanti Neurons for ITSM Competitors
ServiceNow vs TOPdesk Logo
ServiceNow vs TOPdesk
Compared 36% of the time
JIRA Service Management vs TOPdesk Logo
JIRA Service Management vs TOPdesk
Compared 18% of the time
Freshdesk vs TOPdesk Logo
Freshdesk vs TOPdesk
Compared 13% of the time
GLPI by Teclib vs TOPdesk Logo
GLPI by Teclib vs TOPdesk
Compared 10% of the time
BMC Helix ITSM vs TOPdesk Logo
BMC Helix ITSM vs TOPdesk
Compared 9% of the time
More TOPdesk Competitors
 

Product Reports

Buyer's Guide
Ivanti Neurons for ITSM
June 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
Buyer's Guide
Help Desk Software
May 2025
TOPdesk reportDownload TOPdesk product report
 

Also Known As

HEAT Service Management
No data available
 

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
TOPdesk
 

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Buyer's Guide
Ivanti Neurons for ITSM vs. TOPdesk
May 2025
Free Report: Ivanti Neurons for ITSM vs. TOPdesk
Find out what your peers are saying about Ivanti Neurons for ITSM vs. TOPdesk and other solutions. Updated: May 2025.
DOWNLOAD NOW
858,038 professionals have used our research since 2012.
See our Ivanti Neurons for ITSM vs. TOPdesk report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.