In my job, I work for the city where we have an enterprise agreement with Microsoft. We have Office, Word, PowerPoint, Outlook, server licensing, and Azure. We have Active Directory with Windows Server, though we currently have some problems with the actualization of Active Directory. Our entire environment is based on Microsoft. I work in Ecuador for the city, and it has been difficult for us to migrate to web-based software. All our software is currently in our data center at the office, making it difficult to migrate to the cloud. We have one site here and we need to migrate to another site. We use SCSM here for Service Manager and have remote assistance in our office.
UX Manager at a computer software company with 5,001-10,000 employees
MSP
Top 10
Nov 11, 2024
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies.
The use cases for the platform include managing servers, endpoints, and desktops to apply operating system updates and address the company's security requirements.
We are using SCSM for ticket management where users send an email to a specific address configured in our service manager server. The email is then automatically collected to open tickets. We also developed a web portal to help users open change management and service management tickets. Every user who wants to access the information system needs to open a service management ticket. For any business change, a change request needs to be opened, including workflow validation from department managers. When we need to change or migrate servers or applications, a change request is necessary, containing different activities such as impact studies on the information system and recovery impacts.
I use this solution for managing client devices, system deployment, application deployment, and customization for their client devices. I work in a consultancy company providing services based on client devices.
We use SCSM to manage all of our IT operations, including incident and service requests and problem management. The solution is deployed on-premises. There are about 400 users in my organization, but we're hoping to increase that number to 1,000.
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Sep 14, 2021
I am part of an auditing team in a bank in Nigeria and we use SCSM for service management when it comes to unknown errors and knowledge problems. We use it in our service technology management system because we are ISO 20000 certified. For most of our service technology issues, such as internal customer requests and solving incidences we escalate them to the second level and log them into the necessary departments.
We have the product installed on-premise but we are starting to integrate some of the cloud functionality. We are a systems integrator so we deploy the solution for our clients. We're deploying it for some banks that are big companies. We're doing for some small companies that are growing to help them with their growth. It depends on the demand of the customer and whether the customer can pay the license that is attached to it. So if the customer can pay, we go on with the deployment.
We are a system integrator and this is one of the solutions that we provide to our customers. I have used 2012, 2015, and 2019 versions of this solution and have seen all of the different features. I am quite sure that I can do almost anything that is available in the suite, but I primarily generate customized reports.
C5ISR IT Consultant at a construction company with 501-1,000 employees
Consultant
Nov 20, 2019
We use this for ticketing. Initially, it is just like ticketing but we wanted to have some change management configuration as well. The possibility for change management and the ticketing system are the two main use cases for this product for us.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the...
In my job, I work for the city where we have an enterprise agreement with Microsoft. We have Office, Word, PowerPoint, Outlook, server licensing, and Azure. We have Active Directory with Windows Server, though we currently have some problems with the actualization of Active Directory. Our entire environment is based on Microsoft. I work in Ecuador for the city, and it has been difficult for us to migrate to web-based software. All our software is currently in our data center at the office, making it difficult to migrate to the cloud. We have one site here and we need to migrate to another site. We use SCSM here for Service Manager and have remote assistance in our office.
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies.
The use cases for the platform include managing servers, endpoints, and desktops to apply operating system updates and address the company's security requirements.
Our company's clients prefer SCSM. It is also useful for areas consisting of applications, deployments, server updates, and security updates.
We are using SCSM for ticket management where users send an email to a specific address configured in our service manager server. The email is then automatically collected to open tickets. We also developed a web portal to help users open change management and service management tickets. Every user who wants to access the information system needs to open a service management ticket. For any business change, a change request needs to be opened, including workflow validation from department managers. When we need to change or migrate servers or applications, a change request is necessary, containing different activities such as impact studies on the information system and recovery impacts.
I use SCSM for a telecom company.
I use this solution for managing client devices, system deployment, application deployment, and customization for their client devices. I work in a consultancy company providing services based on client devices.
My clients use it as a central management solution.
We use SCSM to manage all of our IT operations, including incident and service requests and problem management. The solution is deployed on-premises. There are about 400 users in my organization, but we're hoping to increase that number to 1,000.
I am operating two deployments of SCSM at one site. One is completely on-premise, and the other one is a co-management with Intune and is cloud-based.
I use SCSM for historical data and provide item modules like service requests, change requests, problem management, and incident management.
It is our ITSM solution.
I am part of an auditing team in a bank in Nigeria and we use SCSM for service management when it comes to unknown errors and knowledge problems. We use it in our service technology management system because we are ISO 20000 certified. For most of our service technology issues, such as internal customer requests and solving incidences we escalate them to the second level and log them into the necessary departments.
I am using this solution as a customer to do what it was built for: to help us be more efficient in tracking and delivering our services.
I use SCSM for incident management.
There are several common use cases for SCSM including HR onboarding, helpdesk ticketing, and collecting surveys from customers.
We have the product installed on-premise but we are starting to integrate some of the cloud functionality. We are a systems integrator so we deploy the solution for our clients. We're deploying it for some banks that are big companies. We're doing for some small companies that are growing to help them with their growth. It depends on the demand of the customer and whether the customer can pay the license that is attached to it. So if the customer can pay, we go on with the deployment.
We primarily implement the solution to clients.
We are a system integrator and this is one of the solutions that we provide to our customers. I have used 2012, 2015, and 2019 versions of this solution and have seen all of the different features. I am quite sure that I can do almost anything that is available in the suite, but I primarily generate customized reports.
We use this for ticketing. Initially, it is just like ticketing but we wanted to have some change management configuration as well. The possibility for change management and the ticketing system are the two main use cases for this product for us.
We primarily use the solution for incident management.
We primarily use the solution to log calls and also for change and patch management.
We use this solution for internal IT incidents, IT requests, and the service catalog. This is an on-premises deployment.
We use it when we want to push out OS upgrades to our users around the world.
Our primary use case for this product is to manage customer service.
The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services.