ITRS Geneos vs OpsRamp comparison

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ITRS Geneos

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and OpsRamp are competitors in the IT infrastructure monitoring and management category. Geneos has the advantage in industry-specific customization and system visibility, while OpsRamp leads in infrastructure management and AI-driven insights.

Features: ITRS Geneos provides robust real-time monitoring with strong integration flexibility. Its advanced dashboards enable comprehensive system visibility, and it supports customizable monitoring scripts, making it ideal for financial institutions. OpsRamp focuses on infrastructure management with predictive analytics to forecast future issues and AI-powered features that benefit hybrid infrastructures.

Room for Improvement: ITRS Geneos requires enhancements in historical reporting, middleware integration, and cloud monitoring capabilities. Users desire a more intuitive configuration and improved dashboard functionalities. OpsRamp needs improvements in automation and dashboard customization, alongside addressing occasional false alerts. Its process automation and report-building features also need development.

Ease of Deployment and Customer Service: ITRS Geneos is typically deployed on-premises, providing stability for customers with data security concerns. Its customer service is noted for responsiveness and expertise. OpsRamp offers cloud-centric flexibility, suiting businesses adopting cloud strategies. Its customer service is good, though some users note it lags in communication and responsiveness compared to ITRS.

Pricing and ROI: ITRS Geneos, while considered expensive, offers significant ROI by preventing critical incidents and improving operational efficiency. Its flexible pricing depends on customer size and needs, though upfront costs can be high. OpsRamp is seen as cost-effective with a bundled licensing approach, appealing to organizations seeking comprehensive solutions at a lower price. Both tools deliver substantial ROI through enhanced monitoring, though Geneos is favored in environments that justify its higher cost.

To learn more, read our detailed ITRS Geneos vs. OpsRamp Report (Updated: January 2026).

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ITRS Geneos vs. OpsRamp

January 2026

Helped 879,711 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), Network Monitoring Software (68th)

OpsRamp

Ranking in IT Infrastructure Monitoring

24th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), AIOps (7th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. The mindshare of OpsRamp is 2.0%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
OpsRamp	2.0%
ITRS Geneos	1.0%
Other	97.0%

IT Infrastructure Monitoring

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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reviewer2732427

System Integration Advisor at a tech vendor with 10,001+ employees

Provides robust infrastructure monitoring with excellent integrations and alert predictions but needs improved AIOps capabilities

If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement. They are introducing observability as a feature where metrics, logs, and traces can be implemented, but this is currently in a primitive state that can grow over time. The platform is very stable, and the UI is excellent. However, regarding AIOps features, enhancements could be made to provide more value, such as dynamic thresholding and other capabilities that competitor tools have, such as LogicMonitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

More ITRS Geneos pros

"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."

"Most features work fine."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."

"What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."

"It is a pretty stable solution."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

More OpsRamp pros

Cons

"I would like better access to the data that is being collected."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"The main feature that needs work is the Dashboard designer."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

More ITRS Geneos cons

"OpsRamp had shortcomings associated with its network capabilities."

"Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."

"Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."

"Automation is currently quite complex and needs to be improved."

More OpsRamp cons

Pricing and Cost Advice

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"I can say it's not that cheap because the licensing is a little bit costly"

"Pricing and licensing is based on the requirements."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

More ITRS Geneos pricing and cost advice

"There is an annual licensing fee to use OpsRamp."

"OpsRamp is a cost-effective solution."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Computer Software Company

13%

Manufacturing Company

13%

Financial Services Firm

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

What do you like most about OpsRamp?

Most features work fine.

What is your experience regarding pricing and costs for OpsRamp?

I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.

What needs improvement with OpsRamp?

Splunk AppDynamics vs ITRS Geneos

Comparisons

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Grafana vs ITRS Geneos

Compared 10% of the time

Datadog vs ITRS Geneos

Compared 6% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 6% of the time

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Dynatrace vs OpsRamp

Compared 11% of the time

Datadog vs OpsRamp

Compared 10% of the time

ServiceNow IT Operations Management vs OpsRamp

Compared 9% of the time

LogicMonitor vs OpsRamp

Compared 7% of the time

SolarWinds NPM vs OpsRamp

Compared 5% of the time

More OpsRamp Competitors

Product Reports

Download ITRS Geneos product report

ITRS Geneos

December 2025

Download OpsRamp product report

December 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Epsilon, CloudBrix, GreenPages, NIIT Technologies