ITRS Geneos vs OpenText Network Operations Management comparison

ITRS and OpenText are both solutions in the Network Monitoring Software category. ITRS is ranked #69 with an average rating of 5.0, while OpenText is ranked #62 with an average rating of 8.0. ITRS holds a 0.6% mindshare in NMS, compared to OpenText’s 0.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
1,183 Comparison Views

96% willing to recommend

OpenText Network Operations...

Read 3 OpenText Network Operations Management reviews

378 Views
299 Comparison Views

75% willing to recommend

ITRS Geneos

OpenText Network Operations...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and OpenText Network Operations Management compete in IT infrastructure monitoring. OpenText Network Operations Management leads due to its comprehensive feature set, making it worth the price despite ITRS Geneos's competitive pricing and support.

Features: ITRS Geneos offers real-time performance monitoring, strong analytics for complex environments, and efficiency in handling high-frequency data. OpenText Network Operations Management features extensive integration with various systems, comprehensive monitoring abilities, and broad adaptability for larger environments.

Room for Improvement: ITRS Geneos could enhance its scalability, expand integration capabilities, and improve adaptability for larger systems. OpenText Network Operations Management might work on simplifying deployment, reducing initial costs, and offering more streamlined user interfaces.

Ease of Deployment and Customer Service: ITRS Geneos provides straightforward deployment with minimal setup complexity and effective customer support. OpenText Network Operations Management has a detailed deployment process due to extensive capabilities, supported by strong customer service. Deployment simplicity may favor ITRS Geneos, while OpenText gives depth with dependable support.

Pricing and ROI: ITRS Geneos offers a cost-effective entry point with competitive setup costs, appealing to those minimizing initial investment while achieving high ROI. OpenText Network Operations Management, despite higher setup costs, justifies the expenditure with its feature-rich platform that generally delivers long-term ROI through extensive system capabilities.

To learn more, read our detailed ITRS Geneos vs. OpenText Network Operations Management Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. OpenText Network Operations Management

July 2025

Download the complete report

Helped 862,289 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

69th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (48th)

OpenText Network Operations...

Ranking in Network Monitoring Software

62nd

Average Rating

8.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Network Management Applications (20th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of OpenText Network Operations Management is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

AhmedBahgat

Advisor at Saudi Telecom Company

Dynamic discovery and effective network topology make IT monitoring valuable

The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine. It covers the entire span of the infrastructure, including servers and network operations. It also adapts well to different environments, showing network topology effectively, making the network monitoring tool quite valuable.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"The great advantage of this tool is real-time monitoring."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

More ITRS Geneos pros

"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."

"We can detect non-compliant devices and automate remediation actions to cover the gap in the configuration standards."

"When it comes to customization, Micro Focus is more mature than its competitors."

Cons

"Mobile phone integration is probably not as rich as it could be."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"The main feature that needs work is the Dashboard designer."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

More ITRS Geneos cons

"Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure. Micro Focus might have different cloud solutions for cloud automation and hybrid cloud management. There are a lot of products that also support automation. That is different, but it should monitor the cloud from an IT operations management perspective."

"It may need a more customizable UI."

"The user interface is outdated and needs improvement, especially for service and topology maps."

Pricing and Cost Advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"Pricing and licensing is based on the requirements."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

More ITRS Geneos pricing and cost advice

"Micro Focus' price is on the higher side, but there are other products like CA products and IBM that are more expensive. At the same time, you have to compare the maturity level of the solutions."

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

See recommendations

862,289 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What is your experience regarding pricing and costs for Micro Focus Network Operations Management?

The price is reasonable based on the agreement.

See all answers

What needs improvement with Micro Focus Network Operations Management?

The user interface is outdated and needs improvement, especially for service and topology maps. The ease of generating dashboards for different situations by users is critical for my environment. I...

See all answers

What is your primary use case for Micro Focus Network Operations Management?

I use the solution as the main vehicle to monitor and alert about events in the IT environment. I use it for IT monitoring.

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

ManageEngine OpManager vs OpenText Network Operations Management

Compared 100% of the time

More OpenText Network Operations Management Competitors

Product Reports

Buyer's Guide

ITRS Geneos

July 2025

Download ITRS Geneos product report

Buyer's Guide

Network Management Applications

June 2025

OpenText Network Operations Management report

Download OpenText Network Operations Management product report

Also Known As

Geneos

Micro Focus Network Operations Management

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Network management solutions are continually called onto to adapt to new technologies, while retaining value of existing ones, including: SDNs, multiple connection methods to the cloud and Internet, remote sites, and WiFi networks. All of these technologies require closer collaboration between network engineering and operations because of their dynamic nature, which requires fast and deep understanding of the technologies to operate effectively.

OpenText

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available

Buyer's Guide

ITRS Geneos vs. OpenText Network Operations Management

July 2025

Free Report: ITRS Geneos vs. OpenText Network Operations Management

Find out what your peers are saying about ITRS Geneos vs. OpenText Network Operations Management and other solutions. Updated: July 2025.

DOWNLOAD NOW

862,289 professionals have used our research since 2012.

See our ITRS Geneos vs. OpenText Network Operations Management report.

See our list of best Network Monitoring Software vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.