Try our new research platform with insights from 80,000+ expert users

ITRS Geneos vs OpenText Network Operations Management comparison

ITRS and OpenText are both solutions in the Network Monitoring Software category. ITRS is ranked #67 with an average rating of 5.0, while OpenText is ranked #62 with an average rating of 8.0. ITRS holds a 0.5% mindshare in NMS, compared to OpenText’s 0.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,901 Views
  • 1,053 Comparison Views
96% willing to recommend
OpenText Network Operations...
Read 3 OpenText Network Operations Management reviews
  • 423 Views
  • 334 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and OpenText Network Operations Management compete in IT infrastructure monitoring. OpenText Network Operations Management leads due to its comprehensive feature set, making it worth the price despite ITRS Geneos's competitive pricing and support.

Features: ITRS Geneos offers real-time performance monitoring, strong analytics for complex environments, and efficiency in handling high-frequency data. OpenText Network Operations Management features extensive integration with various systems, comprehensive monitoring abilities, and broad adaptability for larger environments.

Room for Improvement: ITRS Geneos could enhance its scalability, expand integration capabilities, and improve adaptability for larger systems. OpenText Network Operations Management might work on simplifying deployment, reducing initial costs, and offering more streamlined user interfaces.

Ease of Deployment and Customer Service: ITRS Geneos provides straightforward deployment with minimal setup complexity and effective customer support. OpenText Network Operations Management has a detailed deployment process due to extensive capabilities, supported by strong customer service. Deployment simplicity may favor ITRS Geneos, while OpenText gives depth with dependable support.

Pricing and ROI: ITRS Geneos offers a cost-effective entry point with competitive setup costs, appealing to those minimizing initial investment while achieving high ROI. OpenText Network Operations Management, despite higher setup costs, justifies the expenditure with its feature-rich platform that generally delivers long-term ROI through extensive system capabilities.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed ITRS Geneos vs. OpenText Network Operations Management Report (Updated: September 2025).
Buyer's Guide
ITRS Geneos vs. OpenText Network Operations Management
September 2025
Download the complete report
Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
67th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (46th)
OpenText Network Operations...
Ranking in Network Monitoring Software
62nd
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
Network Management Applications (21st)
 

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.5%, down from 0.7% compared to the previous year. The mindshare of OpenText Network Operations Management is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
OpenText Network Operations Management0.2%
ITRS Geneos0.5%
Other99.3%
Network Monitoring Software
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Read full review
AhmedBahgat - PeerSpot reviewer
Dynamic discovery and effective network topology make IT monitoring valuable
The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine. It covers the entire span of the infrastructure, including servers and network operations. It also adapts well to different environments, showing network topology effectively, making the network monitoring tool quite valuable.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Custom script toolkits"
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"The clean and colorful UI and easy to use options like snooze and active times."
"I always appreciate Geneos's stability and ease of use."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
More ITRS Geneos pros
"We can detect non-compliant devices and automate remediation actions to cover the gap in the configuration standards."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"When it comes to customization, Micro Focus is more mature than its competitors."
 

Cons

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"The main feature that needs work is the Dashboard designer."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
More ITRS Geneos cons
"It may need a more customizable UI."
"The user interface is outdated and needs improvement, especially for service and topology maps."
"The user interface is outdated and needs improvement, especially for service and topology maps."
"Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure. Micro Focus might have different cloud solutions for cloud automation and hybrid cloud management. There are a lot of products that also support automation. That is different, but it should monitor the cloud from an IT operations management perspective."
 

Pricing and Cost Advice

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"Pricing and licensing is based on the requirements."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"I can say it's not that cheap because the licensing is a little bit costly"
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
More ITRS Geneos pricing and cost advice
"Micro Focus' price is on the higher side, but there are other products like CA products and IBM that are more expensive. At the same time, you have to compare the maturity level of the solutions."
report
See which vendors are best for you
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
See recommendations
869,785 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
72%
Computer Software Company
6%
University
5%
Construction Company
2%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
See all answers
What is your experience regarding pricing and costs for Micro Focus Network Operations Management?
The price is reasonable based on the agreement.
See all answers
What needs improvement with Micro Focus Network Operations Management?
The user interface is outdated and needs improvement, especially for service and topology maps. The ease of generating dashboards for different situations by users is critical for my environment. I...
See all answers
What is your primary use case for Micro Focus Network Operations Management?
I use the solution as the main vehicle to monitor and alert about events in the IT environment. I use it for IT monitoring.
See all answers
 

Comparisons

Dynatrace vs ITRS Geneos Logo
Dynatrace vs ITRS Geneos
Compared 23% of the time
Grafana vs ITRS Geneos Logo
Grafana vs ITRS Geneos
Compared 13% of the time
Splunk AppDynamics vs ITRS Geneos Logo
Splunk AppDynamics vs ITRS Geneos
Compared 13% of the time
Datadog vs ITRS Geneos Logo
Datadog vs ITRS Geneos
Compared 8% of the time
Splunk Enterprise Security vs ITRS Geneos Logo
Splunk Enterprise Security vs ITRS Geneos
Compared 8% of the time
More ITRS Geneos Competitors
SolarWinds NPM vs OpenText Network Operations Management Logo
SolarWinds NPM vs OpenText Network Operations Management
Compared 100% of the time
More OpenText Network Operations Management Competitors
 

Product Reports

Buyer's Guide
ITRS Geneos
October 2025
ITRS Geneos reportDownload ITRS Geneos product report
Buyer's Guide
Network Management Applications
October 2025
OpenText Network Operations Management reportDownload OpenText Network Operations Management product report
 

Also Known As

Geneos
Micro Focus Network Operations Management
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Network management solutions are continually called onto to adapt to new technologies, while retaining value of existing ones, including: SDNs, multiple connection methods to the cloud and Internet, remote sites, and WiFi networks. All of these technologies require closer collaboration between network engineering and operations because of their dynamic nature, which requires fast and deep understanding of the technologies to operate effectively.

OpenText
 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Information Not Available
Buyer's Guide
ITRS Geneos vs. OpenText Network Operations Management
September 2025
Free Report: ITRS Geneos vs. OpenText Network Operations Management
Find out what your peers are saying about ITRS Geneos vs. OpenText Network Operations Management and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,785 professionals have used our research since 2012.
See our ITRS Geneos vs. OpenText Network Operations Management report.
See our list of best Network Monitoring Software vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.