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Isis Papyrus Customer Communications vs OpenText Communications vs Quadient Inspire comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2026, in the Customer Communications Management (CCM) category, the mindshare of Isis Papyrus Customer Communications is 5.6%, up from 3.7% compared to the previous year. The mindshare of OpenText Communications is 16.4%, down from 24.4% compared to the previous year. The mindshare of Quadient Inspire is 17.1%, down from 28.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Quadient Inspire17.1%
OpenText Communications16.4%
Isis Papyrus Customer Communications5.6%
Other60.9%
Customer Communications Management (CCM)
 

Featured Reviews

it_user525924 - PeerSpot reviewer
Self Employed at a tech vendor
I value the document formatting and generation.
I value the document formatting and generation. It has evolved over time and has seen better days, but the capabilities are still very good. However, not for the high price. The product is good, but it is butchered to be a workflow engine, which it is not really designed for.
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SP
Solutions Architect at Customer Centrics
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Insurance Company
11%
Educational Organization
9%
Manufacturing Company
9%
Financial Services Firm
19%
Insurance Company
13%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
20%
Insurance Company
10%
Computer Software Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise3
 

Also Known As

Papyrus Platform, Isis Papyrus CCM
HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)
GMC Software Inspire
 

Overview

 

Sample Customers

Union Investment, Cyta, NFU Mutual, BNP Paribas (Suisse) SA, Raiffeisen Group Austria, RheinLand Insurance Group, Chinatrust Commercial Bank, Gebªhren Info Service GmbH (GIS), National Savings and Investments (NS&I), Paneon
Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management