IQVIA Orchestrated Customer Engagement vs Oracle CRM comparison

"I've found the customer 360 degree view to be valuable."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"Oracle CRM is a stable solution."

"For the most part, the solution is straightforward."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"It has a wide variety of use cases."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"I'd like to see more feature enhancements."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"The licensing is expensive."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"OCE is less expensive than Veeva, for instance."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"There are licenses needed to use this solution and they are managed by our product team."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"Compared to alternative solutions Oracle CRM is expensive."

"The solution is expensive."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The product’s pricing is very high."