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Influitive Platform vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Influitive Platform
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Virtual Events Platforms (2nd), Customer Marketing and Advocacy (CMA) (1st)
Salesforce Marketing Cloud
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (2nd), Marketing Automation (1st), Marketing Management (1st), Social Media Management Solutions (2nd)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Influitive Platform is designed for Customer Marketing and Advocacy (CMA) and holds a mindshare of 18.3%.
Salesforce Marketing Cloud, on the other hand, focuses on Social CRM, holds 6.1% mindshare, down 12.8% since last year.
Customer Marketing and Advocacy (CMA) Mindshare Distribution
ProductMindshare (%)
Influitive Platform18.3%
UserEvidence20.4%
Deeto14.2%
Other47.099999999999994%
Customer Marketing and Advocacy (CMA)
Social CRM Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud6.1%
Sprinklr11.9%
HootSuite10.0%
Other72.0%
Social CRM
 

Featured Reviews

reviewer2769678 - PeerSpot reviewer
Founder and Customer Marketing Pioneer at a consultancy with 1-10 employees
Has increased advocate engagement through centralized tracking but needs better ROI measurement and usability improvements
The best features Influitive Platform offers include the leaderboard, where advocates who perform the most acts of advocacy are displayed as being the most active. This creates competition between advocates regarding who performs the most acts of advocacy. Influitive Platform aligns closely with improved customer engagement and advocacy visibility. The leaderboard impacts engagement in my community as it enables internal people to see which advocates are the most active, while creating competition amongst advocates to reach the top position. Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access. The formal program has generated more interest around advocacy within the company.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access."
"It is straightforward to set up."
"It's a software-as-a-service solution. Everything is managed centrally from the cloud. As far as I can tell, installation is relatively simple."
"The ability to automate processes is one of the most valuable features of Salesforce, which sets it apart from other systems, and we use the journey builder to design a fully automated journey."
"Salesforce Marketing Cloud provides an edge for my organization by tracking the budget, how it is spent, where we stand, and how many cold calls or nurtured calls have been converted into sales."
"I recommend Salesforce Marketing Cloud; it is easier to implement and cost-effective."
"Salesforce is user-friendly and the sales rep can easily handle data."
"It is very easy to use from a marketing standpoint."
"Email automation is most valuable."
 

Cons

"I wish Influitive Platform would do a better job at measuring ROI."
"Technical Support: That's where it gets bad, in my opinion. I have had to deal with the support several times."
"It's a very good solution, but the way the prices are structured is not always good, and I feel like that is a problem."
"When you use your iPhone or Android phone, Salesforce is not as user-friendly as it could be. That UX needs to be improved."
"An additional feature needed for the next release of Marketing Cloud would be better capacity for personalization."
"The technicality of the solution can be streamlined."
"The response from the customer service team could be faster and the agents could be more knowledgeable."
"If someone wants to implement a best-of-breed solution, I'm uncertain whether Salesforce Marketing Cloud will be able to work, fit, or integrate smoothly."
"The processing speed, the way information displays, and scrolling options can be improved."
 

Pricing and Cost Advice

Information not available
"The solution is a bit expensive."
"The licensing cost for the solution is on a yearly basis."
"The solution's pricing is very high and should be more flexible for smaller companies."
"This is a low cost solution suited to larger organizations."
"My company pays to use this solution."
"Salesforce is an expensive solution."
"The solution is paid for monthly."
"The price is expensive."
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896,467 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise9
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

What needs improvement with Influitive Platform?
I wish Influitive Platform would do a better job at measuring ROI. For example, one type of act of advocacy might be very impactful and worth more points or money to the company, while another act ...
What is your primary use case for Influitive Platform?
My main use case for Influitive Platform is to ask our advocates and to keep track of them in order to have them perform acts of advocacy for us. An act of advocacy might be a review similar to thi...
What advice do you have for others considering Influitive Platform?
My advice for others considering Influitive Platform is to conduct a thorough comparison of which products truly meet their needs. The challenging part is determining your actual needs and which pl...
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

Influitive Virtual EventHub, AdvocateHub
ExactTarget
 

Overview

 

Sample Customers

Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Influitive Platform vs. Salesforce Marketing Cloud and other solutions. Updated: September 2025.
896,467 professionals have used our research since 2012.