IFS Cloud Platform vs Zoho Desk comparison

IFS and Zoho are both solutions in the Help Desk Software category. IFS is ranked #21 with an average rating of 6.5, while Zoho is ranked #9 with an average rating of 7.7. IFS holds a 1.8% mindshare in HDS, compared to Zoho’s 2.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
848 Comparison Views

87% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,350 Views
1,215 Comparison Views

90% willing to recommend

IFS Cloud Platform

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and Zoho Desk compete in the enterprise solutions category. IFS stands out with its complex pricing and robust warehouse features, catering to large enterprises. Zoho Desk, however, excels in its feature set with strong incident management, appealing to smaller businesses due to its cost-effectiveness.

Features: IFS Cloud supports complex pricing models, providing custom solutions and comprehensive ERP capabilities for warehouse management. It is also noted for its open architecture and ease of integration. Zoho Desk excels in incident management, user-friendly navigation, and offers customization, as well as comprehensive customer engagement tools.

Room for Improvement: IFS Cloud can improve its usability, workflow simplification, and reporting capabilities. Enhancements in AI and support features are also desired. Zoho Desk could benefit from expanding its IT service management integration and customization options. Improving stability, scalability, and user support remains crucial for Zoho Desk.

Ease of Deployment and Customer Service: IFS Cloud provides flexible hybrid and on-premises deployments with extensive documentation, but its response times need improvement. Zoho Desk's public cloud model allows straightforward integrations and responsive service, though technical support may vary by region.

Pricing and ROI: IFS Cloud is priced for large enterprises, with competitive licensing and room for negotiation, offering a favorable ROI over time despite high initial costs. Zoho Desk features a flexible, economical pricing structure appealing to smaller businesses due to its cost-effectiveness and quick return on investment.

To learn more, read our detailed IFS Cloud Platform vs. Zoho Desk Report (Updated: December 2025).

Buyer's Guide

IFS Cloud Platform vs. Zoho Desk

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

7.8

Zoho Desk offers ROI through cost-control and analytics, but requires expertise for optimal configuration and effective use.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The Zoho platform is powerful when used correctly, but without a specialist, it is not simple to configure and make full use of the tools.

JoseJunior3

Advisor at a tech services company with 11-50 employees

For more quotes and insights, download the Zoho Desk report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

4.3

Zoho Desk support is praised for its quick response and reliability, despite occasional technical comprehension issues.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

the experience was satisfactory

Nishant Pofale

Executive Director at Claim Genius

I find the response time in emails to be very good, and the solutions provided are simple.

JoseJunior3

Advisor at a tech services company with 11-50 employees

For more quotes and insights, download the Zoho Desk report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

8.0

Zoho Desk is scalable, efficient for any company size, with high reviews despite minor ticket handling issues.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Zoho Desk report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

8.2

Zoho Desk is praised for stability and reliability, with most users rating it 7-9, despite minor server issues.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Zoho Desk report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Zoho Desk users desire better integration, enhanced features, improved support, and customizable modules while finding pricing high.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers.

JoseJunior3

Advisor at a tech services company with 11-50 employees

The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side.

Nishant Pofale

Executive Director at Claim Genius

For more quotes and insights, download the Zoho Desk report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Zoho Desk offers flexible subscription pricing, starting from $10 per user monthly, with variations based on package and region.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The pricing for each user is around $350, with penalties if not all users in a company are licensed.

JoseJunior3

Advisor at a tech services company with 11-50 employees

The price point is a concern.

Nishant Pofale

Executive Director at Claim Genius

For more quotes and insights, download the Zoho Desk report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Zoho Desk offers a user-friendly interface, customization, integration, automation, and mobile access for seamless multi-channel customer service.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

Maintenance is easy, and one person is sufficient for handling it, aided by a thorough handoff of key pointers facilitating easier initial setup.

Nishant Pofale

Executive Director at Claim Genius

The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

JoseJunior3

Advisor at a tech services company with 11-50 employees

For more quotes and insights, download the Zoho Desk report

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), IT Service Management (ITSM) (19th), License Management (2nd)

Zoho Desk

Ranking in Help Desk Software

9th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of Zoho Desk is 2.2%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Zoho Desk	2.2%
IFS Cloud Platform	1.8%
Other	96.0%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

JoseJunior3

Advisor at a tech services company with 11-50 employees

Efficient integration enhances customer insights and communication

The integration between Zoho CRM, Zoho Desk, and Zoho Projects is very good. One of the key features of Zoho CRM is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Manufacturing Company

14%

Computer Software Company

12%

Government

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...

See all answers

What needs improvement with Zoho Desk?

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

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ServiceNow vs Zoho Desk

Compared 19% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 13% of the time

Freshdesk vs Zoho Desk

Compared 10% of the time

JIRA Service Management vs Zoho Desk

Compared 7% of the time

Spiceworks vs Zoho Desk

Compared 7% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

Zoho Desk

January 2026

Download Zoho Desk product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

IFS Cloud Platform vs. Zoho Desk

December 2025

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