We use Zoho Desk ( /products/zoho-desk-reviews ) for support tickets. We have a web interface where each customer can log in and open tickets, which are then escalated within the company to support the customer. The operation is quite simple.
Senior Software Developer at Nurture Spark Digital
Real User
Top 10
Mar 22, 2024
The primary use case for Zoho Desk is as a ticket management system. For instance, in scenarios such as event management where customers submit requests via email, it manages these tickets effectively. It ensures timely responses by setting up reminders for each ticket based on specified response times, typically within an eight-hour window. It facilitates tracking the status and provides escalations for unresolved issues. Moreover, it ensures the team members stay informed, even if they are not directly involved in the email communication.
Zoho One Developer at a non-tech company with self employed
Real User
Top 10
Mar 21, 2024
Zoho Desk is a ticketing software. You have a bunch of customers, and you want to give them support. You can use Zoho Desk for that. They can raise a ticket from the Zoho Desk customer portal if they are having any issues with whatever product or service, you are offering them. They can simply create a ticket, and then you can follow up with the tickets. You can work on the tickets and once you resolve the tickets, you can update the client. The solution is to manage the ticketing system.
The use of ZohoDesk is to operate and maintain internal as well as external tickets within the organization. For example, I connected this ticketing system with all of the portals so that if any customer is facing issues, they can submit their tickets inside. So we can handle the complaints and the issues or the inquiries of my customers as well as the internal stakeholders via the ticketing system.
Project Manager at a tech services company with 1-10 employees
Real User
Aug 4, 2023
Zoho Desk is used for ticket management and task management. If a customer has any requests, they can make a ticket. The software is very good, and I'm currently using it in my environment for ticket management and providing support to customers.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Real User
Top 20
Jul 10, 2023
We use the product as a ticketing system for support. It allows users to contact the support team. We can also use it as a knowledge base. We can upload our videos and documents. We can make announcements in the community. We can also publish documents on how to handle and process certain tasks. We can build an entire LMS system with the product. The ticketing system can be set up for the customers as well as the support team.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company with 5,001-10,000 employees
Real User
May 30, 2023
Zoho Desk is used as a ticketing application. It is used for support ticketing compared to Jira and ServiceNow. Zoho Desk is a ticketing application for Zoho One platform. If you know ServiceNow and Jira's ticketing, it is the equivalent of Zoho Desk.
Zoho Desk has many use cases. It captures customer contacts, can pull information from emails and create tickets, and also manages inbound customer inquiries. We are customers of Zoho and I'm a company director.
We use the solution for customer feedback. If the customer complains, we capture and log the ticket or the problem on Zoho Desk. It helps us to capture our customer's problems, complaints, or requirements.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
We use Zoho Desk ( /products/zoho-desk-reviews ) for support tickets. We have a web interface where each customer can log in and open tickets, which are then escalated within the company to support the customer. The operation is quite simple.
I use Zoho Desk for creating tickets through the email inbox interface. Currently, I use it solely for ticketing purposes.
We use Zoho Desk for ticketing.
The primary use case for Zoho Desk is as a ticket management system. For instance, in scenarios such as event management where customers submit requests via email, it manages these tickets effectively. It ensures timely responses by setting up reminders for each ticket based on specified response times, typically within an eight-hour window. It facilitates tracking the status and provides escalations for unresolved issues. Moreover, it ensures the team members stay informed, even if they are not directly involved in the email communication.
Zoho Desk is a ticketing software. You have a bunch of customers, and you want to give them support. You can use Zoho Desk for that. They can raise a ticket from the Zoho Desk customer portal if they are having any issues with whatever product or service, you are offering them. They can simply create a ticket, and then you can follow up with the tickets. You can work on the tickets and once you resolve the tickets, you can update the client. The solution is to manage the ticketing system.
The use of ZohoDesk is to operate and maintain internal as well as external tickets within the organization. For example, I connected this ticketing system with all of the portals so that if any customer is facing issues, they can submit their tickets inside. So we can handle the complaints and the issues or the inquiries of my customers as well as the internal stakeholders via the ticketing system.
We use the product as a ticketing system.
Zoho Desk is used for ticket management and task management. If a customer has any requests, they can make a ticket. The software is very good, and I'm currently using it in my environment for ticket management and providing support to customers.
We use the Zoho Desk for support and ticketing.
We use Zoho Desk for ticket presentations. Also, the data for Zoho into the CRM for ticket presentation and contact also.
We use the product as a ticketing system for support. It allows users to contact the support team. We can also use it as a knowledge base. We can upload our videos and documents. We can make announcements in the community. We can also publish documents on how to handle and process certain tasks. We can build an entire LMS system with the product. The ticketing system can be set up for the customers as well as the support team.
I use the solution as a ticketing system.
Zoho Desk is used as a ticketing application. It is used for support ticketing compared to Jira and ServiceNow. Zoho Desk is a ticketing application for Zoho One platform. If you know ServiceNow and Jira's ticketing, it is the equivalent of Zoho Desk.
We use the solution for asset management, procurement, ticket management, etc.
Zoho Desk has many use cases. It captures customer contacts, can pull information from emails and create tickets, and also manages inbound customer inquiries. We are customers of Zoho and I'm a company director.
We use the solution for customer feedback. If the customer complains, we capture and log the ticket or the problem on Zoho Desk. It helps us to capture our customer's problems, complaints, or requirements.
We use this solution for accounting, invoicing, CRM, and we use support for our customers.
We use Zoho Desk to manage customer SLAs.